411 Calls White Papers

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May 25, 2013

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CW+: Quocirca report: The perfect storm: time to review client computing strategies sponsored by ComputerWeekly.com WHITE PAPER: For many years, server-based computing has been seen as a means of, at best, providing those within highly task-based environments with a controlled desktop environment. Posted: 21 Oct 2011 \| Published: 10 Sep 2010 TOPICS: IT Infrastructure \| IT Management \| IT Services

SIP Trunking 101: A Primer sponsored by Intelepeer WHITE PAPER: To be successful, unified communications and collaboration applications require a communications service that can support and expand with its evolving set of capabilities. SIP trunking provides exactly that. View this resource to learn more! Posted: 11 Apr 2013 \| Published: 28 Sep 2012 TOPICS: Collaboration \| Communications Systems \| IP \| MPLS \| PBX \| ROI \| SIP \| Telecommunications Carrier Systems \| Telecommunications Services \| Telecommunications Systems \| Unified Messaging \| VoIP

HP Service Health Analyzer: Decoding the DNA of IT performance problems sponsored by Hewlett-Packard Limited WHITE PAPER: CIOs today must have complete visibility into the health of their business services in order to adapt and survive in today's increasingly complex IT environment. Learn how you can leverage an analytics solution that can enable proactive solutions to problems with your applications and infrastructure as they arise. Posted: 06 Mar 2012 \| Published: 01 Dec 2011 TOPICS: Application Performance Management \| IT Service Management \| IT Services \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

Bursting with HP CloudSystem sponsored by HP & Intel® WHITE PAPER: Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more! Posted: 04 Mar 2013 \| Published: 30 Nov 2012 TOPICS: Application Service Providers \| Applications Management \| Business Process Automation \| Cloud Computing \| Cloud Management \| Cloud Security \| Hosting Services \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Infrastructure Services \| Inventory Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Outsourcing \| Private Cloud \| Public Cloud

10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition sponsored by Global Knowledge WHITE PAPER: There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future. Posted: 08 May 2013 \| Published: 08 May 2013 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

Be a multi-sourced IT services broker sponsored by Hewlett-Packard Company WHITE PAPER: This white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business. Posted: 08 May 2013 \| Published: 31 Aug 2012 TOPICS: Application Integration \| Applications Management \| Business Service Management \| Cloud Computing \| IT Governance \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services

The MSP Report Advantage sponsored by N-able Technologies WHITE PAPER: Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." Posted: 06 Dec 2012 \| Published: 06 Dec 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Network Management Services \| Network Monitoring \| Network Service Providers \| Outsourcing \| Reporting Software

An introduction to IT Management as a Service (ITMaaS) sponsored by CA Nimsoft WHITE PAPER: This white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach. Posted: 06 Mar 2013 \| Published: 31 Dec 2012 TOPICS: Cloud Management \| CRM Software \| Database Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services \| Network Management

Tips for Choosing a Cloud Service Provider sponsored by IBM WHITE PAPER: This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services. Posted: 05 Aug 2012 \| Published: 29 Jul 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management Software \| IT Infrastructure \| IT Management Services \| IT Services \| IT Systems

Cloud Computing to Drive High Performance sponsored by BMC-Accenture WHITE PAPER: This white paper highlights the areas where companies can see improvement after implementing cloud computing and offers detailed guidance to help IT prepare for this new IT model. Posted: 22 Aug 2011 \| Published: 22 Aug 2011 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

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