4-1-1 Services White Papers

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May 21, 2013

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4-1-1 Services White Papers (View All Report Types)

CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market sponsored by ComputerWeekly.com WHITE PAPER: EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey. Posted: 24 Oct 2011 \| Published: 15 Jul 2010 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| Outsourcing \| Surveys

Succeed in the cloud with service lifecycle management sponsored by Hewlett-Packard Company WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

The Total Economic Impact™ Of Okta On‐Demand Identity And Access Management Service sponsored by Okta WHITE PAPER: Read this whitepaper to discover Forrester Research's take on one particular identity and access management solution that is helping organizations achieve higher productivity and better security. Posted: 12 Mar 2013 \| Published: 31 Oct 2012 TOPICS: Access Control \| Access Control Software \| Access Rights \| Identity Management \| Identity Management Software \| IT Management \| IT Services \| Productivity \| Security \| Security Management \| Security Threats

Transition to a more efficient enterprise environment sponsored by Hewlett-Packard Limited WHITE PAPER: To achieve greater technological agility, IT can leverage cloud and mobile capabilities in their applications portfolio to save costs now but also plan for the future. Access this white paper to find out how to gain maximum success from an application by ensuring cloud and mobility technologies are integrated closely with the existing business. Posted: 10 Aug 2012 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Services

Conflicker Working Group - Lessons learned from Conflicker sponsored by ComputerWeekly.com WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices. Posted: 24 Oct 2011 \| Published: 31 Jan 2011 TOPICS: IT Best Practices \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Transformation of IT Operations: Realizing IT as a Service through Comprehensive Cloud Services sponsored by Tier 3 WHITE PAPER: Forward-thinking IT departments are working together with cloud providers to integrate PaaS and IaaS models for a next-gen IT as a Service strategy. Realize the advantages of this unified cloud approach and learn about an advanced platform for deploying ITaaS environments. Posted: 04 Apr 2013 \| Published: 04 Apr 2013 TOPICS: Cloud Computing \| Cloud Management \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| Platform as a service

Ovum: CIO trends for 2011 sponsored by ComputerWeekly.com WHITE PAPER: The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage. Posted: 21 Oct 2011 \| Published: 21 Feb 2011 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Services

Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations sponsored by Cherwell WHITE PAPER: This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services

Building Reliable IP Telephony Systems sponsored by Channel Transformation Alliance WHITE PAPER: Reliability and availability are paramount when it comes to telephony. This whitepaper details a unique approach to providing reliable Voice over IP (VoIP) and how it truly delivers on its promise of "five-nines" reliability. View now to learn more! Posted: 15 May 2013 \| Published: 31 Aug 2012 TOPICS: IP PBX \| IP Telephony \| PBX \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

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