eContact Centers Multimedia

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May 26, 2012

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eContact Centers Multimedia (View All Report Types)

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? sponsored by Interactive Intelligence, Inc. WEBCAST: This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. Posted: 27 Apr 2012 \| Premiered: 27 Apr 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible. Posted: 14 Feb 2012 \| Premiered: 14 Feb 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Introducing Avaya Collaborative Cloud sponsored by Avaya WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works. Posted: 30 Apr 2012 \| Premiered: 30 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Collaboration \| Communications Networks \| Contact Centers \| Mobile Workers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| Unified Messaging \| Videoconferences

Cloud-Based Communications: Are They Right For Your Organization? sponsored by Interactive Intelligence, Inc. PODCAST: Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. Posted: 14 May 2012 \| Premiered: 14 May 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: 20 Apr 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Trial Download: Micro Focus SilkPerformer sponsored by Micro Focus TRIAL SOFTWARE: Micro Focus SilkPerformer® is a cost-effective, performance testing solution for optimizing the performance of business applications. It facilitates performance tests that accurately simulate peak demand loads and isolate performance bottlenecks. Take advantage of this risk-free trial and experience the significant advantages it offers. Posted: 23 Apr 2012 \| Premiered: 23 Apr 2012 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Business Service Management \| IT Management \| Performance Testing

Experience and IT transformation with a converged infrastructure sponsored by HP VIDEO: This resource explores how UPS became an instant-on enterprise with an easy to manage converged infrastructure. This technology enabled them to respond quickly to business and IT developments, improve customer relationships, increase scalability and reliability, and reduce costs. Discover how your company can become an instant-on enterprise today. Posted: 10 Oct 2011 \| Premiered: 10 Oct 2011 TOPICS: Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| Systems Management

Managing Data Center Transformation: Avoid 4 Common Pitfalls sponsored by HP VIDEO: To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 4-1. Posted: 12 Oct 2011 \| Premiered: 12 Oct 2011 TOPICS: Application Infrastructure \| Application Portfolio Management \| Change Management \| Configuration Management \| IT Infrastructure \| IT Management \| Portfolio Management (IT Management)

David Tuhy Talks Enterprise-Class Digital Storage sponsored by Intel VIDEOCAST: This exclusive video reviews new storage technology that is helping your peers handle their overwhelming amounts of enterprise data. Discover how these solutions can help you combat the challenges and costs of digital storage so you can improve the performance and power of your systems. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Data Storage \| Digital Asset Management \| Enterprise Systems \| IT Management \| Storage Infrastructure \| Storage Management \| Storage Systems

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