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Web-enabled Call Centers

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Adapt your contact center for increased customer satisfaction
sponsored by inContact
VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

inContact

Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach
sponsored by NACR
WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: 14 Feb 2012 | Premiered: 14 Feb 2012

NACR

Introducing Avaya Collaborative Cloud
sponsored by Avaya
WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
Posted: 30 Apr 2012 | Premiered: 30 Apr 2012

Avaya

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business?
sponsored by Interactive Intelligence, Inc.
WEBCAST: This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
Posted: 27 Apr 2012 | Premiered: 27 Apr 2012

Interactive Intelligence, Inc.

Cloud-Based Communications: Are They Right For Your Organization?
sponsored by Interactive Intelligence, Inc.
PODCAST: Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
Posted: 14 May 2012 | Premiered: 14 May 2012

Interactive Intelligence, Inc.

Streamline Your Data Center with DCIM Tools
sponsored by APC by Schneider Electric
WEBCAST: This talk covers, through a series of examples, how data centre infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
Posted: 20 Mar 2012 | Premiered: 20 Mar 2012

APC by Schneider Electric

The Zen of Data Center Consolidation: How to Reduce Complexity and Manage Better
sponsored by nlyte Software
WEBCAST: Join Jeff Paschke, Data Center Research Analyst with Tier1 Research, and Todd Goldman, VP Product Management with nlyte Software, for this informative online session on the why's and how-to's of data center consolidation.
Posted: 21 Oct 2011 | Premiered: 21 Oct 2011

nlyte Software

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Address Key Desktop Virtualization Use Cases with VMware View
sponsored by VMware, Inc.
WEBCAST: This webcast introduces new technology that can help you seamlessly implement desktop virtualization without compromising security, user experience or budget. Discover how you can satisfy your end-users by giving them the freedom they demand, while still maintaining control over IT and your new environment.
Posted: 24 May 2012 | Premiered: 24 May 2012

VMware, Inc.

Video: ING transforms its business with HP Cloud Computing Solutions
sponsored by Hewlett-Packard Limited
VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
Posted: 16 Apr 2012 | Premiered: 16 Apr 2012

Hewlett-Packard Limited
 
 
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