Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO:
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011
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Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
WEBCAST:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 27 May 2010 | Premiered: Jun 8, 2010, 11:00 EDT (15:00 GMT)
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Dell/Intel Thought Leadership video: IT Reinvention and Cloud Computing
sponsored by Dell, Inc.
WEBCAST:
Cloud computing provides companies with the means to tailor solutions to specific needs and deliver on-demand services for a more agile, flexible and scalable business. Discover how the growing needs of businesses are driving cloud adoption and the reinvention of IT in this webcast.
Posted: 14 Mar 2012 | Premiered: Mar 14, 2012
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Hitting Your Targets with Service Catalog
sponsored by ServiceNow
WEBCAST:
Access this webcast to learn how you can deploy an IT service catalog to communicate negotiated service offerings and service level agreements to users easily and efficiently.
Posted: 30 Apr 2013 | Premiered: Apr 30, 2013
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Best Practices for Developing a Cloud Managed Services Business
sponsored by N-able Technologies
PODCAST:
This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services.
Posted: 27 Feb 2013 | Premiered: Feb 27, 2013
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Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST:
Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012
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Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST:
Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012
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Fixed-Mobile Convergence 101
sponsored by Orange Business Services
PODCAST:
Tune in to this podcast now to learn why fixed-mobile convergence is a white hot topic today. Hear from an industry expert as he discusses benefits, key recommendations and why you should implement now.
Posted: 03 Aug 2009 | Premiered: Aug 3, 2009
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Accelerating Carrier Ethernet Revenue through Service Differentiation
sponsored by InfoVista Corporation
VIDEO:
Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.
Posted: 05 Dec 2011 | Premiered: 05 Dec 2011
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IBM Service Management for Communication Service Providers
sponsored by IBM
SOFTWARE DEMO:
This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business.
Posted: 26 Oct 2010 | Premiered: 22 Oct 2010
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