Voice Quality of Service Multimedia

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May 26, 2012

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Voice Quality of Service

Voice Quality of Service Multimedia (View All Report Types)

Serena Service Manager: Demo sponsored by SERENA Software, Inc. WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs. Posted: 04 Apr 2012 \| Premiered: 04 Apr 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Service Management \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

One-Stop Shop: Best Practices to Streamline your Service Desk sponsored by Nimsoft, Inc. WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. Posted: 05 Jan 2012 \| Premiered: 05 Jan 2012 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

Cloud Computing Use Case: Improving Supply Chain Visibility sponsored by Hewlett-Packard Company VIDEOCAST: Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development. Posted: 09 May 2012 \| Premiered: 09 May 2012 TOPICS: Cloud Computing \| Cloud Management \| IT Service Management \| IT Services \| Product Management \| Supply Chain Automation \| Supply Chain Management

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: 20 Apr 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Introducing the New VMware Management Solution Portfolio sponsored by VMware, Inc. WEBCAST: This exclusive webcast discusses a new management solution portfolio designed to optimize your virtual and cloud environment. Gain insights on how to cost-effectively build a secure, automated virtual infrastructure that delivers the performance your users require. Posted: 24 May 2012 \| Premiered: 24 May 2012 TOPICS: IT Infrastructure \| IT Service Management \| IT Services \| Virtual Desktop Infrastructure \| Virtual Machine \| Virtualization Security \| VMware

Perform Better in a Hybrid Cloud World: Maintaining Quality sponsored by Hewlett-Packard Company WEBCAST: Watch this final part of a four-part series on approaches to hybrid clouds to learn about maintaining quality from leading companies that rapidly incorporating private and public cloud applications into their legacy application portfolios. Posted: 25 Apr 2012 \| Premiered: 25 Apr 2012 TOPICS: Application Development \| Application Development and Integration Services \| Application Hosting \| Application Integration \| Application Performance Management \| Applications Management \| Hybrid clouds \| Private Cloud \| Public Cloud \| Quality Control \| Testing

The Dell \| Microsoft Lync Server 2010 Solution sponsored by Dell and Microsoft VIDEO: This video examines various types of collaboration, including conferencing, video, and instant messaging. Discover how integrating communications can increase resource utilization, strengthen security, and reduce costs. Posted: 30 Apr 2012 \| Premiered: 30 Apr 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Hardware \| Server Hardware \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Hardware \| Voice Communications Hardware

Ensuring Customer Data Quality for Sales and Marketing sponsored by SAP America, Inc. WEBCAST: This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management. Posted: 24 May 2012 \| Premiered: 24 May 2012 TOPICS: Contact Management \| Contact Management Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Quality \| SAP (Product)

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Vodafone anticipates and remediates IT issues faster with HP Business Service Management sponsored by Hewlett-Packard Limited VIDEO: Get the power to anticipate IT issues - through proactive business insights that practically prevent issues, so that your organization can always perform better. During this video discussion, you'll hear the latest HP Business Service Management (BSM9.1) and how Vodafone realized 300% ROI within the first twelve months. Posted: 17 May 2012 \| Premiered: 17 May 2012 TOPICS: Application Performance Management \| Application Performance Management Software \| Infrastructure Management \| Software Metrics \| Software Project Management \| Software Quality Assurance

How do you integrate VOIP and collaboration software with your desktop virtualization project? sponsored by Cisco Systems, Inc and Citrix VIDEO: In this webcast, desktop virtualization experts Brian Madden & Gabe Knuth will take a independent look at what you can and can't do with VOIP, collaboration, and desktop virtualization today. Posted: 28 Nov 2011 \| Premiered: 28 Nov 2011 TOPICS: Collaborative Applications Software \| Data Center Infrastructure Efficiency \| Desktop Applications Management \| Desktop Management \| Desktop Virtualization \| Virtual Desktop Infrastructure \| VoIP

How do you integrate VOIP and collaboration software with your desktop virtualization project? sponsored by Cisco Systems, Inc and Citrix PODCAST: In this podcast, desktop virtualization experts Brian Madden & Gabe Knuth will take a independent look at what you can and can't do with VOIP, collaboration, and desktop virtualization today. Posted: 28 Nov 2011 \| Premiered: 28 Nov 2011 TOPICS: Collaborative Applications Software \| Data Center Infrastructure Efficiency \| Desktop Applications Management \| Desktop Management \| Desktop Virtualization \| Virtual Desktop Infrastructure \| VoIP

The Carrier Cloud: A Better Class of Cloud sponsored by Alcatel-Lucent Enterprise WEBCAST: Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits. Posted: 07 May 2012 \| Premiered: 07 May 2012 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Hybrid clouds \| Management Service Providers \| Networking \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA

Accelerate Business Growth with Cloud Services sponsored by Hewlett-Packard Company VIDEO: This concise video discusses one organization's positive experience with cloud computing solutions. Discover how they were able to leverage an infrastructure as a service (IaaS) model to deliver value-added services to their users and accelerate business growth. Posted: 08 May 2012 \| Premiered: 08 May 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| Infrastructure as a Service (IaaS) \| IT Service Management

VX-X WAN Op Download sponsored by Silver Peak SOFTWARE DOWNLOAD: Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. Posted: 03 Feb 2012 \| Premiered: 03 Feb 2012 TOPICS: Collaboration \| Disaster Recovery \| Network Management \| Network Performance \| Remote Access Software \| Remote Offices \| SharePoint \| Videoconferences \| VoIP \| WAN

Benefits of Partnering with Asigra for Your Cloud-Based Backup Services sponsored by Asigra WEBCAST: Discover the benefits cloud service providers can take advantage of by partnering with Asigra when offering cloud-based data protection and backup to their customers. Posted: 10 May 2012 \| Premiered: 10 May 2012 TOPICS: Backups \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Data Deduplication \| Data Encryption \| Data Governance \| Data Loss Prevention (DLP) \| Data Management \| Data Recovery \| Data Security \| Private Cloud \| Public Cloud

SIP Trunking Basics and Beyond Webinar on Demand sponsored by NACR WEBCAST: This webcast uncover the essentials of SIP trunking: what it is, why it can help you, what the challenges are, and what you can expect when using it. Posted: 13 Feb 2012 \| Premiered: 13 Feb 2012 TOPICS: Communications Networks \| IP \| IP Networks \| IP Phones \| Network Management \| Networking \| PSTN \| Routing \| Security \| SIP \| VoIP \| WAN

Why Partner with Asigra for Your Cloud-Based Backup Services? sponsored by Asigra WEBCAST: This brief video explores the benefits cloud service providers can take advantage of by partnering with Asigra when offering cloud-based data protection in their services portfolio. Posted: 09 May 2012 \| Premiered: 09 May 2012 TOPICS: Backups \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Data Deduplication \| Data Encryption \| Data Governance \| Data Loss Prevention (DLP) \| Data Management \| Data Recovery \| Data Security \| Private Cloud \| Public Cloud

Trusted Information for Enhanced Decision Making sponsored by SAP America, Inc. WEBCAST: Watch this video to discover how to harness the power and flexibility of SAP BusinessObjects Data Services for easy access to trusted information that fosters improved decision making and ultimately improved business performance. Posted: 25 May 2012 \| Premiered: 25 May 2012 TOPICS: Data Governance \| Data Integration \| Data Management \| Data Mining \| Data Quality \| Data Storage \| SAP (Product)

Accelerate your move to the cloud sponsored by HP & Intel VIDEOCAST: When migrating to a cloud environment, you must carefully plan your strategy to ensure you get the most from your investment. This video introduces new platforms and trusted services that can accelerate and streamline your cloud transition. In addition, discover the benefits of leveraging a converged infrastructure approach. Posted: 18 May 2012 \| Premiered: 18 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Converged Networks \| Infrastructure Management \| IT Infrastructure \| IT Management

Mobile Applications and Security sponsored by Hewlett-Packard Company WEBCAST: This third part of a four-part series on hybrid clouds features insight from leading companies on how to rapidly incorporate private and public cloud applications into legacy application portfolios. This particular webcast focuses on mobile applications and security. Posted: 25 Apr 2012 \| Premiered: 25 Apr 2012 TOPICS: Application Deployment \| Application Development \| Application Development and Integration Services \| Application Hosting \| Applications Management \| Applications Management Software \| Hybrid clouds \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

On-demand Webinar: Solving Cloud Complexity with Service Brokers with Cloud Security Alliance & NIST sponsored by Intel WEBCAST: Managing 1-n cloud relationships and services across hybrid environments points to a brokered or intermediary model to solve integration/security complexity, aggregate services, & add new value. Join this webinar to learn how to prepare your organization for Cloud Service Brokerage. Posted: 22 Feb 2012 \| Premiered: 22 Feb 2012 TOPICS: Application Security \| Applications Management \| Cloud Computing \| Cloud Management \| Cloud Security \| Identity Management

Improving the Workplace with Custom Apps and Tablets sponsored by BlackBerry VIDEO: Tablets have received a lot of hype, and many companies are unsure whether the productivity benefits justify their investment in this technology. This video describes an application one organization implemented on their tablets and reveals the feedback they received from employees. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Customer Service \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Personal Computers \| Sales \| Sales and Marketing Software \| Tablet PC

Ready to Handle “BYOD” in Your Enterprise? sponsored by Carousel Industries WEBCAST: This webcast explores the topic of BYOD in the enterprise in order to help you decide whether your organization is ready for the challenges of BYOD, and also details the solutions available to help ease these challenges. Posted: 20 Apr 2012 \| Premiered: 20 Apr 2012 TOPICS: Email \| Log Management \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| SIP \| Smart Phones \| Tablet PC \| Unified Messaging \| VoIP

How Ruggedness Reduces TCO for Mobile Computers sponsored by Intermec WEBCAST: General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible. Posted: 11 May 2011 \| Premiered: 11 May 2011 TOPICS: Business Intelligence \| Enterprise \| Enterprise Computers \| Mobile CRM \| Mobile Device Management \| Mobile IP \| TCO

Experience and IT transformation with a converged infrastructure sponsored by HP VIDEO: This resource explores how UPS became an instant-on enterprise with an easy to manage converged infrastructure. This technology enabled them to respond quickly to business and IT developments, improve customer relationships, increase scalability and reliability, and reduce costs. Discover how your company can become an instant-on enterprise today. Posted: 10 Oct 2011 \| Premiered: 10 Oct 2011 TOPICS: Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| Systems Management

Collaboration ITDC: RFP Technology Decisions Guide sponsored by SearchUnifiedCommunications.com VIRTUAL SEMINAR: Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process. Posted: 16 May 2012 \| Premiered: 16 May 2012 TOPICS: Collaboration \| Instant Messaging \| International Telecommunication Union \| M2M Communications \| Mobile Workers \| SIP \| Social Networking \| Unified Messaging \| Unified Messaging Systems \| VDI \| Videoconferences

Setting the Foundation for Exceptional Performance sponsored by Neustar® WEBCAST: Join Neustar’s performance expert as he discusses how to set the stage for performance. In this informative webcast you will learn about: foundations of web performance; getting to stability; building high performance systems; and high quality operations. Posted: 25 Apr 2012 \| Premiered: 25 Apr 2012 TOPICS: Application Life-Cycle Management \| Application Performance Management \| High Performance Computing \| Web Applications Management \| Web Applications Software \| Web Services \| Web Services Management \| Web Site Administration

Lowering costs and risks in a data exploding world sponsored by IBM WEBCAST: Watch this webcast and learn about an information management system that can turn chaos into a set of managed processes. More than 95% of Fortune 1000 companies store their data on this platform because of its ability to store, manage, process and secure vast amounts of data without having to re-architect your information management solution. Posted: 11 May 2012 \| Premiered: 11 May 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Quality \| Information Management \| Information Management Software

Podcast: Lowering costs and risks in a data exploding world sponsored by IBM PODCAST: Listen to this podcast and learn about IBM InfoSphere Optim Data Growth for the System z platform that can turn chaos into a set of controlled processes. Discover its ability to store, manage, process and secure vast amounts of data, preventing you from re-architecting your information management solution. Posted: 11 May 2012 \| Premiered: 11 May 2012 TOPICS: Business Intelligence \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Quality \| Data Storage \| Information Management \| Information Management Software

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