The University of San Francisco (USF) was suffering from an inflexible legacy system for IT service management (ITSM). In this video, find out how USF leveraged an ITSM platform to automate IT operations, and in particular, develop custom marketing and communications applications.
This webinar will provide a brief overview of the SDDC (including virtualization of servers, storage and networking) and then will focus on the expanded role of critical facilities and its coordination with IT service management in the SDDC.
The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
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