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Managing the Customer Experience
sponsored by SearchCRM
VIRTUAL ENVIRONMENT: This classroom examines tips for using social media to improve the customer experience, how e-commerce and content management systems contribute to a positive customer experience, advice on formulating an effective CEM strategy and CEM and social media analytics technology.
Posted: 02 Oct 2013 | Premiered: 02 Oct 2013

SearchCRM

IBM Smarter Analytics Signature Solution - Customer Next Best Action
sponsored by IBM
VIDEO: Find out how you can maximize the value of customer relationships with help from an analytics tool.
Posted: 11 Jul 2014 | Premiered: 30 Sep 2012

IBM

Podcast: Call Center Outsourcing Trends
sponsored by Salesforce
PODCAST: Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.
Posted: 20 May 2014 | Premiered: May 8, 2014

Salesforce

Podcast: Building Blocks of Next-Gen Customer Experience
sponsored by Salesforce
PODCAST: Discover what your organization needs to do to bond with customers in the social media and mobile device era we live in.
Posted: 19 May 2014 | Premiered: May 13, 2014

Salesforce

Solving Challenges with Big Data & Analytics - Retail Industry
sponsored by IBM
VIDEO: Find out how a retailer utilizes social media analytics, predictive analytics and big data to stay on top of emerging trends, and better connect with younger customers.
Posted: 11 Jul 2014 | Premiered: 11 Jul 2014

IBM

Inside IT: Stopping Security Threats in an Ever-Changing Landscape
sponsored by Intel
PODCAST: In this podcast, Intel's CISO Malcolm Harkins discusses the ever-changing security and threat landscapes and explains why adding advanced protection to your current systems is crucial to staying secure.
Posted: 27 Dec 2012 | Premiered: Dec 27, 2012

Intel

IBM, RIM - Mobilizing Business Worldwide
sponsored by BlackBerry
WEBCAST: In this webcast, discover the collaboration tools your employees need to work anywhere, anytime on their smartphones. Learn about key drivers of enterprise mobility and mobile-based collaboration using applications for social networking. Find out which tools support Domino environments and help mobile workers be more productive on the go. 
Posted: 11 May 2010 | Premiered: May 11, 2010

BlackBerry

Larry Ellison's Oracle Cloud Announcements Highlights
sponsored by ORACLE APAC
VIDEO: This brief video discusses the latest Oracle cloud offerings. Discover the features and benefits of these innovative solutions that can enhance your social, CRM and database services while reducing costs and improving efficiency.
Posted: 15 Apr 2013 | Premiered: 15 Apr 2013

ORACLE APAC

Social Analytics & Intelligence: Getting to Actionable Insights
sponsored by IBM
WEBCAST: Join Principal Analyst, Leslie Ament, in this on-demand webcast to gain a firsthand look at how to successfully manage social data. Uncover use cases of successful social intelligence and analytics, how to collaborate across multiple channels, and more.
Posted: 03 Jan 2014 | Premiered: Jan 3, 2014

IBM

IBM Lotus Quickr 8.1
sponsored by IBM
SOFTWARE DOWNLOAD: Download a free trial version of Lotus Quickr 8.1
Posted: 27 Jun 2008 | Premiered: 27 Jun 2008

IBM
 
 
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