Trouble Ticketing

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

WEBCAST: Discover how you can simplify common IT scenarios such as provisioning hardware for new employees or accelerating break-fix processes with a computer imaging solution.

Posted: 29 Mar 2012 | Premiered: 29 Mar 2012

WEBCAST: Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.

Posted: 29 Mar 2012 | Premiered: 29 Mar 2012

PODCAST: This essential resource explores the various Data Center Transformation workshops offered by HP. Discover today’s top trends for a data center transformation, improvements, and expansion and explore proven ways to transform your data center efficiently and cost-effectively.

Posted: 10 Oct 2011 | Premiered: 10 Oct 2011

WEBCAST: Gartner Events On Demand offers instant access to multimedia sessions from Gartner Events around the world.

Posted: 01 Mar 2012 | Premiered: 01 Mar 2012

VIDEOCAST: Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.

Posted: 09 May 2012 | Premiered: 09 May 2012

VIDEO: This exclusive interview with Sr. Systems Manager of Blue Cross Blue Shield Florida, Victor Miller, discusses how Blue Cross Blue Sheild optimized their development and operations with a system that improves collaboration between the teams.

Posted: 27 Apr 2012 | Premiered: 27 Apr 2012

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

WEBCAST: Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business.

Posted: 29 Feb 2012 | Premiered: 29 Feb 2012

WEBCAST: General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

Posted: 11 May 2011 | Premiered: 11 May 2011