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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Bridging Telecom and the web
sponsored by Alcatel-Lucent
WEBCAST: This informative webcast examines an application solution that leverages the full power of the IMS to deliver telecom capabilities as a web service. Tune in and find out how this can help your organization significantly improve productivity and efficiency.
Posted: 09 Oct 2013 | Premiered: Oct 9, 2013

Alcatel-Lucent

Understanding Private IP/MPLS-based Networks
sponsored by Fluke Networks
WEBCAST: Watch this webcast to learn the key drivers and benefits of private IP, common pitfalls to avoid, and best practices for deploying and managing a private IP deployment.
Posted: 28 Mar 2007 | Premiered: Mar 27, 2007

Fluke Networks

Accelerating Carrier Ethernet Revenue through Service Differentiation
sponsored by InfoVista Corporation
VIDEO: Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.
Posted: 05 Dec 2011 | Premiered: 05 Dec 2011

InfoVista Corporation

Fixed-Mobile Convergence 101
sponsored by Orange Business Services
PODCAST: Tune in to this podcast now to learn why fixed-mobile convergence is a white hot topic today. Hear from an industry expert as he discusses benefits, key recommendations and why you should implement now.
Posted: 03 Aug 2009 | Premiered: Aug 3, 2009

Orange Business Services

Troubleshooting the Blackberry Enterprise Solution
sponsored by BlackBerry
WEBCAST: This webcast explains about five common troubleshooting areas, that is Enterprise Activation Issues, Mail delivery and latency Issues, Mobile Browsing Issues, PIM Synchronization Issues and Wireless Application Push Issues.
Posted: 07 Jan 2009 | Premiered: Jan 7, 2009

BlackBerry

Driving Collaboration Efficiency - H.264 High Profile
sponsored by Polycom, Inc.
WEBCAST: Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries.  View this webcast to learn how Less Delivers Much More!
Posted: 15 Sep 2010 | Premiered: Sep 15, 2010

Polycom, Inc.

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding
sponsored by Cisco Systems, Inc.
WEBCAST: This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution.
Posted: 02 Aug 2011 | Premiered: Aug 2, 2011

Cisco Systems, Inc.

Best Practices for Effective Wireless Transformation Series - Episode 1
sponsored by Alcatel-Lucent
PODCAST: In this podcast episode, Jean discusses changes in the wireless marketplace, how new devices are creating a need for greater intelligence in the network, and the key factors service providers should consider when planning a migration to address mobile data traffic demands.
Posted: 23 Sep 2010 | Premiered: Sep 23, 2010

Alcatel-Lucent

IPv6 Transition Planning and Techniques for DNS and DHCP
sponsored by Cisco Systems, Inc.
WEBCAST: Tune into this webcast which addresses common issues and concerns related to the transition to IPv6 and customers will learn about the following with respect to DNS and DHCP.
Posted: 13 Jul 2011 | Premiered: Jul 21, 2011, 11:00 EDT (15:00 GMT)

Cisco Systems, Inc.
 
 
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