Service Desks

WEBCAST: Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.

Posted: 09 Mar 2011 | Premiered: 09 Mar 2011

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

VIDEO: Although few organizations have the exact same data center infrastructure in place, they all share the common need for effective management. This video highlights a management framework that can improve visibility into hardware, ensure system level consistency, and simplify the process of performing updates and other necessary tasks.

Posted: 02 Apr 2012 | Premiered: 02 Apr 2012

PODCAST: Virtualization has gone mainstream. Learn how virtualization can help your organization gain more efficiency from your data center.  Join Tom Ready, IBM Vice President and Resident Expert for Server Services as he discusses how leading-edge hardware platforms provide the capability for clients to virtualize.

Posted: 02 Oct 2009 | Premiered: 02 Oct 2009

PODCAST: IT environments have been evolving in the past few years and as a result, CIOs are struggling to effectively manage and design their storage infrastructures. This podcast reviews the top challenges one of your peers is facing and how they are overcoming these issues by leveraging a tiered storage approach.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

WEBCAST: Watch this webcast to learn about desktop virtualization solutions that can help you deliver an optimal user experience without compromising IT control or your budget. Discover how this suite of technology can improve performance, availability and scalability across your IT environment.

Posted: 24 May 2012 | Premiered: 24 May 2012

WEBCAST: This second part of a three-part course series discusses best practices for installing, configuring and managing VMware vSphere 5 environments. Learn key tips on how to get the most from this advanced technology.

Posted: 06 Apr 2012 | Premiered: 06 Apr 2012

VIRTUAL TRADESHOW: The SearchCIO.com CIO Innovator Profile Series discusses how CIOs utilize technology to align IT and business goals. The CIO has become the key in supporting both sides of the organization, creating a socially responsible and efficient IT infrastructure. Uncover a plethora of exclusive content, including expert e-guides, videos and podcasts.

Posted: 03 Apr 2012 | Premiered: 03 Apr 2012

VIDEO: Data centers are doubling their energy consumption every five years. At this rate, by 2030, data centers could consume 12% of the world’s total energy. This can seriously affect your operational costs. Watch this video to hear how ‘green’ data centers from IBM® not only reduce your energy bills but also improve your overall IT efficiency.

Posted: 16 Nov 2010 | Premiered: 16 Nov 2010