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May 21, 2013

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TiVo Reduces Call Center Costs sponsored by Google Search Appliance VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. Posted: 29 Nov 2010 \| Premiered: 29 Nov 2010 TOPICS: Call Center Management \| Call Center Software \| CRM Best Practices \| Customer Service \| Google App Engine \| Search Engine Optimization \| Search Engines

Learn why Suncorp chose Kofax to help them go paperless. sponsored by Kofax, Inc. VIDEO: This brief video demonstrates how Suncorp Bank employed a document management partner to help them go paperless in just four months. View now to learn how they were able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth. Posted: 21 Feb 2013 \| Premiered: 21 Feb 2013 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Document Imaging \| Document Management \| Documentation

7 Keys to MSP Success sponsored by N-able Technologies VIDEO: There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out! Posted: 18 Dec 2012 \| Premiered: 14 Jun 2012 TOPICS: Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Cloud Storage Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Host Management \| Hosting Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Outsourcing \| Server Management

Smart Process Applications: A Game Changer for HR Shared Services sponsored by OpenText WEBCAST: This webinar details the evolution of enterprise processes and describes how smart process applications (SPAs) are transforming HR shared services. Learn how SPAs work, uncover the benefits and challenges of this strategy, and more – tune in now to get started. Posted: 22 Apr 2013 \| Premiered: Apr 22, 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Customer Data Management \| Customer Service \| Enterprise \| Enterprise Applications Software \| Enterprise Content Management \| Human Resources Management \| Human Resources Services

IBM Smart SOA Global Virtual Forum: How to Get Smarter Business Outcomes sponsored by IBM WEBCAST: Adapting to change is hard for today's professional architectures, but with the dynamics of the industry, change is a must. This webcast will show how to gain successful agility and maximize business IT value with the Smart SOA approach. Watch now! Posted: 13 Oct 2008 \| Premiered: Nov 5, 2008, 10:30 EST (15:30 GMT) TOPICS: Application Deployment \| Application Development \| Application Development and Integration Services \| Business Processes \| Database Management Software \| Programming Languages \| SOA \| SOA Governance

Delivering OLAP Analytics with Oracle Business Intelligence Enterprise Edition 11g sponsored by Oracle Corporation PRODUCT DEMO: This product demo illustrates the processes and benefits inherent in a BI solution that provides a common, unified environment that combines OLAP and relational-style analysis for a faster and more in-depth decision process. Posted: 16 Dec 2010 \| Premiered: 16 Dec 2010 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Dashboards \| OLAP \| Reporting Software

What Distinguishes World Class Manufacturing Companies sponsored by NetSuite WEBCAST: This webcast discusses the challenges faced by manufacturers and the characteristics that make top enterprises stand out from the pack. Posted: 14 Dec 2011 \| Premiered: Dec 14, 2011 TOPICS: Business Process Management \| Business Process Modeling \| Business Processes \| Cloud Computing \| Cloud Management \| ERP \| Manufacturing \| Manufacturing Industry \| Manufacturing Systems \| SaaS ERP \| Software as a Service

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing sponsored by Infor CRM VIDEO: This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Integration \| Dashboards \| Data Analytics \| Email Marketing \| Marketing

Pave the Road to "Perfect Order" Performance with Integrated Fulfillment sponsored by SAP America, Inc. WEBCAST: Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need... Posted: 04 Feb 2008 \| Premiered: Nov 13, 2007 TOPICS: Business Processes \| Customer Service \| Supply Chain Management \| Transportation Management \| Warehouse Management \| WMS

Applying Business Analytics Webinar Series - Got Bad Data? Part 3 sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how data quality influences the effectiveness of predictive analytics and forecasting. You’ll learn how to go beyond name and address matching to realize the potential of numerical data quality, how to overcome insufficient yet relevant data from your predictive and forecasting models, and more. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Acquisition Hardware \| Data Management \| Data Modeling \| Data Quality \| Predictive Analytics

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