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Instant Messaging Software

ALSO CALLED: IM (Instant Messaging) and Instant Messaging (Communications)
DEFINITION: Instant messaging allows the ability to identify someone who is online and send and receive messages with them in near real-time.


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Integrating Unified Communications into Business Applications to Improve Customer Service
sponsored by IBM
VIDEO: Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: 22 Sep 2008 | Premiered: 19 Sep 2008
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