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WEBCAST:
During this webinar you will see how sets of portal pages can be designed for different groups of users so that each group has an interface appropriate to their role.
Posted: 20 May 2008 | Premiered: Available On Demand
PODCAST:
Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service.
WEBCAST:
This Webcast discusses how Business Activity Monitoring (BAM) can be used to enhance visibility and insight into core business processes to improve overall business operations.
Posted: 10 Jun 2008 | Premiered: Available On Demand
WEBCAST:
If you are an Aerospace and Defense industry executive involved in plant or corporate performance, and you want to align and improve key performance indicators across manufacturing processes to reduce costs, you won't want to miss this Webc...
Posted: 19 May 2008 | Premiered: Available On Demand
WEBCAST:
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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