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ALSO CALLED: International Standards Organization, International Organization for Standardization
DEFINITION: ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft's Operations Framework.ISO 20000 is comprised of two parts: a specification for IT Service Management  … 
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ISOMultimedia (View All Report Types)
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Dirk Hohndel on Intel and the Linux Foundation
sponsored by Intel
VIDEO: In this video, Dirk Hohndel, Chief Linux and Open Source Technologist at Intel, discusses the importance of standards organizations like the Linux Foundation as well as thought on the future of Open Source at Intel.
Posted: 01 Nov 2010 | Premiered: 01 Nov 2010

Intel
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ISO DEFINITION (continued): … ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft's Operations Framework.ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).ISO 20000 was formerly called BS 15000 and was developed by the British Standards Institutions (BSI), an international standards, testing and certification organization.
ISO definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
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