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ISO

ALSO CALLED: International Standards Organization and International Organization for Standardization
DEFINITION: ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other  … 
Definition continues below.


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Because there is no exact match for ISO under this category, our system automatically performed a keyword search to broaden the scope of your query.
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eDiscovery in Data Governance
sponsored by CDW Corporation
VIDEO: This one-on-one interview with CompuCredit's ISO Jeffrey Reich delves into just what a Data Governance plan entails and how the Federal Rules of Civil Procedure's latest eDiscovery amendment impacts this strategy.
Posted: 23 Sep 2008 | Premiered: 23 Sep 2008
View This Now

TOPICS:  Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | Data Governance | Electronic Discovery | Security
CIO Ron Crall: Life support for ailing IT infrastructure
sponsored by Hewlett-Packard Company
PODCAST: Ron Crall talks about how, with a very limited budget, he successfully migrated the IT infrastructure while CIO at Quincy Medical Center in Boston.
Posted: 16 Oct 2008 | Premiered: 16 Oct 2008
Get This Now

TOPICS:  Business Intelligence | ERP | Infrastructure Management | Infrastructure Services | Legacy Applications Software | Systems Management Services | Systems Management Software
 
ISO DEFINITION (continued): … ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft's Operations Framework.

ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).

ISO 20000 was formerly called BS 15000 and was developed by the British Standards Institutions (BSI), an international standards, testing and certification organization.
ISO definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary



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