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IP Contact Centers

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ALSO CALLED: IP-based Call Centers, Enterprise IP Contact Centers, IP-based Contact Centers, IPCC, Converged IP Contact Centers
DEFINITION: A contact center that does not use circuit switching. All calls are IP or converted from PSTN to IP.
IP Contact Centers Multimedia (View All Report Types)
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Network Evolution University: Video Conferencing and Collaboration
sponsored by SearchUnifiedCommunications.com
VIRTUAL ENVIRONMENT: In this classroom, our experts examines how desktop video is enabling the focus on collaboration, best practices for using desktop video, and policies to manage its use and protect the network.
Posted: 19 Mar 2013 | Premiered: 19 Mar 2013

SearchUnifiedCommunications.com

Now IT Can Update from Anywhere!
sponsored by Dell, Inc. and Intel®
VIDEO: Dell has created a way for IT personnel to update from anywhere, at any time, so they don't have to be chained to their work desk. In fact, you won't believe where some IT pros are updating from – watch this video to find out!
Posted: 07 Nov 2014 | Premiered: 07 Nov 2014

Dell, Inc. and Intel®

On Demand Cloud Platform™ Caters to Developers
sponsored by Peer1
VIDEO: View this video to find out how developers can have control over their own environments with a specific type of cloud platform.
Posted: 20 May 2015 | Premiered: 20 May 2015

Peer1

Overcome the Challenges Associated With New Technologies
sponsored by Peer1
VIDEO: This video highlights several challenges IT decision makers face when adopting new technologies.
Posted: 20 May 2015 | Premiered: 20 May 2015

Peer1

Overcoming Big Data Center Challenges with StruxureWare
sponsored by Schneider Electric
VIDEO: You can have a single pane of glass to control and optimize your business through StruxureWare from Schneider Electric. No more scattered spreadsheets. No more functional silos. Download the video and discover how to reduce capital and operational expenditure by 30%.
Posted: 06 Nov 2014 | Premiered: 12 Jun 2013

Schneider Electric

Protecting Your Organization from DNS Security Threats
sponsored by Cloudmark
WEBCAST: This webinar provides a detailed look at common threats to DNS infrastructure, and how your enterprise can mitigate these threats.
Posted: 26 Jan 2015 | Premiered: Nov 13, 2014

Cloudmark

RaboBank's Journey from Agile to DevOps: Deliver Better Apps Faster, Without Compromises
sponsored by Perfecto Mobile
WEBCAST: In this webcast, watch as Rabobank, one of Europe's largest banks, shares how they transformed their mobile development team and practices to fully embrace DevOps.
Posted: 16 Apr 2015 | Premiered: Apr 6, 2015

Perfecto Mobile

Red Hat Enterprise Linux Asks, What If?
sponsored by Red Hat
VIDEO: This video will introduce you to some of the opportunities Red Hat Enterprise Linux can create for your business. Watch and discover what Red Hat can do for you.
Posted: 26 Nov 2013 | Premiered: 26 Nov 2013

Red Hat

Redefining converged infrastructures with Vscale
sponsored by VCE
VIDEO: Inside this brief video, learn about an architecture that is extending converged infrastructure design to scale-up and scale-out data centers. Find out how this architecture grows when needed and enables optimized on-demand resource sharing for applications across systems or data center.
Posted: 24 Apr 2015 | Premiered: 24 Apr 2015

VCE

Network Management Solution: WhatsUp Gold
sponsored by Ipswitch WhatsUp Gold
TRIAL SOFTWARE: WhatsUp Gold is the most intuitive, comprehensive, and cost-effective network management toolset available today.
Posted: 01 Mar 2011 | Premiered: 01 Mar 2011

Ipswitch WhatsUp Gold

NetWrix Active Directory Change Reporter - Free!
sponsored by Netwrix Corporation
SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

Netwrix Corporation

Nimsoft Monitor for Microsoft Applications
sponsored by Nimsoft, Inc.
WEBCAST: Discover how a US based cloud computing and managed service provider benefited from proactively managing their applications with a next-generation strategy. Find out how this innovative approach allowed them to improve efficiency by 15-20%.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.

Online Trial: Rational System Architect
sponsored by IBM
SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM

Oracle Advanced Customer Services: Solution Support Center
sponsored by Oracle Corporation
WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

Oracle Corporation

Overview of Office 365
sponsored by CDW Corporation
WEBCAST: This exclusive webcast details the key features of Microsoft Office 365 and will help you work through the implementation process.
Posted: 01 Jul 2014 | Premiered: Jun 10, 2014

CDW Corporation

PacketTrap MSP 6.0
sponsored by Dell Software
TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.
Posted: 24 Aug 2011 | Premiered: 23 Aug 2011

Dell Software

PlateSpin Recon: Virtual Capacity Management and Consolidation Planning
sponsored by Novell, Inc.
WEBCAST: Watch this webcast to learn about a new unique workload profiling tool that takes the guess work out of identifying underutilized physical servers and virtual hosts. Learn how to leverage this tool for improved use and longer life of your current hardware.
Posted: 28 Aug 2009 | Premiered: Aug 28, 2009

Novell, Inc.

PODCAST: Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
sponsored by ASG Software Solutions
PODCAST: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

ASG Software Solutions

Podcast: Enable Enterprise Agility by Managing Feedback Loops
sponsored by Hewlett-Packard Company
PODCAST: This webcast covers the importance of automated feedback loops in the creating a more agile data center.
Posted: 03 Dec 2013 | Premiered: Nov 18, 2013

Hewlett-Packard Company

Podcast: The challenges of managing mobile devices across a corporate IT environment
sponsored by BlackBerry
PODCAST: This informative podcast discusses the common mobile device management challenges that IT faces and what your organization can do to alleviate them.
Posted: 31 Oct 2013 | Premiered: Oct 31, 2013

BlackBerry

Podcast: Why SAP ERP As A Platform For Growth?
sponsored by itelligence, Inc.
PODCAST: Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success.  This session teaches you how to optimize the implementation of your ERP deployment for maximum gain.
Posted: 14 Oct 2010 | Premiered: Oct 14, 2010

itelligence, Inc.

Powering Tomorrow’s Cloud – An Overview
sponsored by Intel
VIDEOCAST: While a move to the cloud can benefit most enterprises, it is often time consuming and burdensome on your budget. Access this white paper to learn how to utilize technologies to optimize your cloud experience.
Posted: 04 Oct 2011 | Premiered: Oct 4, 2011

Intel

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

Oracle Corporation

Recognize your Apps Personalities
sponsored by Hewlett-Packard Company
VIDEO: This brief video explains how the right applications transformation strategy can lead your enterprise to a new level of success by enabling you to categorize and profile apps based on business impact, simplify apps management, and more.
Posted: 09 Oct 2013 | Premiered: 09 Oct 2013

Hewlett-Packard Company
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