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IP Contact Centers

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ALSO CALLED: IP-based Call Centers, Enterprise IP Contact Centers, IP-based Contact Centers, IPCC, Converged IP Contact Centers
DEFINITION: A contact center that does not use circuit switching. All calls are IP or converted from PSTN to IP.
IP Contact CentersMultimedia (View All Report Types)
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Solving Your Biggest IT Challenges with VMware Virtualization
sponsored by VMware, Inc.
WEBCAST: This resource is a series of webcasts providing solutions to solving your biggest IT challenges with VMware virtualization.
Posted: 12 Sep 2013 | Premiered: Sep 12, 2013

VMware, Inc.

Systems of Engagement: The Future of Enterprise IT
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, Forrester Research Vice President and Principal Analyst John McCarthy describes how systems of engagement are shaping the future of enterprise IT. Tune in to learn more today.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

The New Style of IT
sponsored by Hewlett-Packard Company
WEBCAST: This short webcast highlights some of the biggest technologies that are affecting businesses today, and what they mean for the role of IT.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Three ways service management can connect the business with IT
sponsored by Hewlett-Packard Company
WEBCAST: It's no secret that many organizations suffer from a huge gap between business and IT departments. If yours is one of them, don't lose hope -- IT service management can help bridge that gap. Watch this comprehensive webcast to explore how to improve quality of IT services and gain competitive advantage.
Posted: 05 Feb 2014 | Premiered: Feb 5, 2014

Hewlett-Packard Company

Top Benefits of Using a Single Management Tool Console
sponsored by CA Technologies.
WEBCAST: This exclusive webcast features a hands-on demo of a product that offers a single infrastructure management console.
Posted: 31 Jan 2014 | Premiered: Jan 31, 2014

CA Technologies.

TOPS-HP Video Case Study: IT Infrastructure Migration
sponsored by Hewlett-Packard Limited
WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2010

Hewlett-Packard Limited

UK MSP Now Delivering a Reliably Consistent Service to Clients
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can provide a consistent and reliable help desk and ticketing platform.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

UK MSP: Winning and Retaining Customers More Effectively with Autotask
sponsored by Autotask Corporation
VIDEO: This brief video covers how to make your organization accountable for IT.
Posted: 29 Jan 2014 | Premiered: 29 Jan 2014

Autotask Corporation

User experience: is it just a 'nice to have'?
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains why user experience is at the core of systems of engagement.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

Video: PowerEdge Blade Server Family
sponsored by Dell, Inc.
WEBCAST: Watch this exclusive webcast now to discover what Dell's next-gen blade servers have to offer you.
Posted: 01 Apr 2014 | Premiered: Apr 1, 2014

Dell, Inc.

Reduce Your Desktop TCO Through Client-Side Virtualization
sponsored by Virtual Computer, Inc.
WEBCAST: For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Virtual Computer, Inc.

Reducing IT TCO with Effective Endpoint Security Management
sponsored by Lumension
PODCAST: This audiocast includes the findings from Aberdeen Group's latest report "Endpoint Security, Endpoint Management: The Cost Cutter's Case for Convergence", information about which endpoint security management technologies are used by "Best-in-Class" organizations, and recommendations to improve your security and ultimately reduce IT TCO.
Posted: 12 Aug 2009 | Premiered: Aug 12, 2009

Lumension

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Service Provisioning and Configuration – Path to the Cloud with Ben Newton and David Williams
sponsored by BMC-Accenture
PODCAST: When you look at moving to the cloud and consider all the hype that’s out there, it can be difficult to know where to start. The smart place to begin is with automation. This resource explores the hype on IT automation. Learn about service provisioning, configuration, and discover a path to the cloud.
Posted: 13 Jan 2012 | Premiered: Jan 13, 2012

BMC-Accenture

SMART Guidance for Exchange Migrations
sponsored by BinaryTree
WEBCAST: Microsoft Exchange Server 2013 has several new features, this webinar reviews some of these and walks through the migration process from Exchange Server 2010 or earlier.
Posted: 03 Oct 2013 | Premiered: Sep 26, 2013

BinaryTree

Smarter Planet Industry Solutions technical podcast series: Season 1
sponsored by IBM
PODCAST: Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion.
Posted: 21 Dec 2011 | Premiered: Oct 21, 2011

IBM

The CIO Perspective on Intel vPro Technology
sponsored by Intel
VIDEO: Gerry Weaver, CIO of the State of Indiana, and Diane Bryant, CIO of Intel, talk about how Intel vPro technology helps address end-user and IT efficiencies in their environments. The CIOs discuss real ROI numbers from Intel vPro technology, including savings of $1 million or more.
Posted: 29 Apr 2010 | Premiered: 11 Jan 2010

Intel

The management cockpit approach to running your IT environment
sponsored by Hewlett-Packard Company
WEBCAST: As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.
Posted: 13 Nov 2013 | Premiered: Nov 13, 2013

Hewlett-Packard Company

The Many Benefits of Lean IT
sponsored by Cisco Systems, Inc.
VIDEO: Can a leaner approach to IT deliver greater value at lower cost? Flextronics' CIO David Smoley reveals how a lean approach to IT, similar to successful methods used in manufacturing, delivers greater value to organizations and their customers.
Posted: 20 Sep 2010 | Premiered: 20 Sep 2010

Cisco Systems, Inc.

Transforming Operations Management Through Service Assurance with EMC
sponsored by EMC Corporation
WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.
Posted: 30 Aug 2012 | Premiered: Aug 30, 2012

EMC Corporation

Understanding BlackBerry Balance
sponsored by BlackBerry
WEBCAST: This exclusive webcast examines a solution that allows you to utilize a single mobile device for both personal and work, separating key applications and data for each so they do not overlap.
Posted: 12 Nov 2013 | Premiered: Nov 12, 2013

BlackBerry

Video: ING transforms its business with HP Cloud Computing Solutions
sponsored by Hewlett-Packard Limited
WEBCAST: This series of videos provides key insights on the cloud and what your options are for cloud delivery. Discover how you can leverage cloud computing to accelerate business growth, improve customer satisfaction and improve IT spending.
Posted: 09 Mar 2012 | Premiered: Mar 9, 2012

Hewlett-Packard Limited

Virtualization Management Trends for 2010
sponsored by CA Technologies.
WEBCAST: Gain insight as we present the findings from an upcoming commissioned study conducted by Forrester Consulting on behalf of CA Technologies that highlights how virtualization is creating a ripple effect forcing changes across all of IT.
Posted: 18 Jun 2010 | Premiered: Jun 18, 2010

CA Technologies.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Webinar: Implementing Powerful IT Search on the Cloud
sponsored by RightScale
WEBCAST: Traditional, static approaches to managing IT data simply aren't built for the cloud. In this webinar, Splunk provides an alternative that is dynamic and easily deployed using the RightScale Platform.
Posted: 01 Mar 2010 | Premiered: Mar 1, 2010

RightScale
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