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Human Resources Management

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ALSO CALLED: eHR, HR, Personnel, HRM, Human Resource Management, Personnel Management, Workforce Analysis, Labor
DEFINITION: Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.The term first appeared in 1985, in Wayne Payne's doctoral thesis,  … 
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HUMAN RESOURCES MANAGEMENT DEFINITION (continued): …  A study of emotion: Developing emotional intelligence. Payne's thesis centered on the idea that society's historical repression of emotion is the source of wide-scale problems such as addiction, depression, illness, religious conflict, violence and war. Daniel Goleman, a psychologist and behavioral science journalist, later popularized the term and developed related concepts in his influential book, Emotional Intelligence (1995). In his next book, Working with Emotional Intelligence (1998), Goleman explored the function of EI on the job. According to Goleman, emotional intelligence is the … 
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