Help Desk Staff

VIDEOCAST: The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.

Posted: 30 Jan 2013 | Premiered: Jan 30, 2013

VIRTUAL ENVIRONMENT: This session discusses expert strategies on simplifying records management

Posted: 06 Mar 2013 | Premiered: 07 Feb 2013

VIRTUAL ENVIRONMENT: Since corporate data is one of an organization's most valuable assets, it only makes sense to implement an information governance policy. By doing so, IT leaders can reduce legal risks and increase the ability to be more agile. Enter this online learning environment in order to gain information governance advice from several industry experts.

Posted: 06 Mar 2013 | Premiered: 07 Mar 2013

WEBCAST: IT needs to drive business revenue but frequently business demand is outpacing IT budgets and resources. Watch this webcast that discusses present day scheduling and data center challenges and trends in workload automation.

Posted: 21 Jun 2011 | Premiered: Jun 15, 2011

WEBCAST: This Webcast explores a variety of cost containment strategies for IT, as well as potential risk and reward scenarios.

Posted: 19 May 2009 | Premiered: Jun 11, 2009, 14:00 EDT (18:00 GMT)

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

VIDEO: To learn more about who collaborates and why, Cisco recently conducted one of the first comprehensive studies of the personal and cultural factors associated with successful adoption of network based collaboration. Read the full report, and find out more about how collaboration transforms business.

Posted: 11 Sep 2009 | Premiered: 11 Sep 2009

WEBCAST: Access this exclusive webcast to learn how you can take advantage of embedded event escalation so that when your users encounter a problem, they can submit a ticket detailing exactly what is wrong, providing the information IT needs to quickly fix it.

Posted: 22 Mar 2013 | Premiered: Mar 22, 2013

TRIAL SOFTWARE: Try out a free trial of the leading Project Portfolio and Project Management software for IBM Lotus Notes and Domino. Discover how this software can easily integrate with your platform and consolidate all of your project information to simplify and promote increased collaboration.

Posted: 12 Jun 2012 | Premiered: 12 Jun 2012

WEBCAST: This short white paper reveals how Apptix was able to easily and affordably migrate their customers to Microsoft Exchange Server 2010 on an integrated NetApp storage platform, with performance boosted by the NetApp Virtual Storage Tier. Read now to learn more.

Posted: 08 Oct 2012 | Premiered: Oct 3, 2012

WEBCAST: This report outlines the stakeholder needs of the Identity and Access Management playbook, breaking down the roles, responsibilities, and communication and collaboration must-dos for those who initiate and manage IAM change.

Posted: 20 May 2013 | Premiered: Jul 16, 2012

WEBCAST: Learn how SailPoint extends enterprise identity and access management to the cloud.

Posted: 15 Mar 2013 | Premiered: Jun 29, 2012

WEBCAST: General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

Posted: 11 May 2011 | Premiered: May 11, 2011, 04:00 EDT (08:00 GMT)

WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.

Posted: 08 Jun 2009 | Premiered: Jun 8, 2009

VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.

Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.

Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

WEBCAST: Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.

Posted: 29 Mar 2012 | Premiered: Mar 28, 2012

WEBCAST: Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.

Posted: 26 Jun 2012 | Premiered: Jun 20, 2012

SOFTWARE DEMO: This free product demo shows how DigitalPersona Pro can provide your company with biometric authentication for secure single sign-on.

Posted: 15 May 2007 | Premiered: 01 Jan 2006

WEBCAST: Discover how you can simplify common IT scenarios such as provisioning hardware for new employees or accelerating break-fix processes with a computer imaging solution.

Posted: 29 Mar 2012 | Premiered: Mar 28, 2012

WEBCAST: Sponsored by LogMeIn, Inc., this Webcast will arm you with a real-world approach for growing your IT services business.

Posted: 24 May 2007 | Premiered: Jun 4, 2007, 09:00 EDT (13:00 GMT)

PODCAST: Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.

Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

VIDEOCAST: This case study showcases how The Community Gateway Association (CGA) became the first housing association in England to be set up as a 'community gateway'.

Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

WEBCAST: Cloud computing is all the buzz in the IT world and as you begin planning your cloud adoption strategy, you must be sure that you leverage the right technologies to smooth the transition. Check out this webcast to review key insights on how to optimize your cloud computing projects.

Posted: 30 Apr 2012 | Premiered: May 1, 2012

WEBCAST: Please join us for a 30-minute Web seminar that will help you understand what it takes to transform yourself into a 21st-century expert who manages the recovery, resilience, and continuity of an entire organization.

Posted: 12 Oct 2006 | Premiered: Oct 17, 2006, 12:00 EDT (16:00 GMT)

WEBCAST: This webcast will highlight the critical steps and practical tips to get started on your journey incorporating text-based insights for better decisions. Learn how the latest technologies can help you seamlessly leverage text-based content, improve efficiencies and ease staff resources to add a new dimension of insight to your business initiatives.

Posted: 30 Jul 2010 | Premiered: Jul 30, 2010

VIDEO: Small businesses may think they have enough protection, but they are at risk to attacks. The budget and staff for small businesses is often smaller than larger corporations, so they need a security plan that protects against a multitude of attacks. View this video to learn more about endpoint protection for small businesses.

Posted: 05 Sep 2012 | Premiered: 05 Sep 2012

SOFTWARE DOWNLOAD: Many traditional email security solutions take up too much time and are not as effective as they should be in stopping spam. Hosted email security by Trend Micro provides unlimited email scanning capacity with always-up-to-the-minute security that is continuously tuned and optimized 24x7.

Posted: 21 Aug 2009 | Premiered: 21 Aug 2009

SOFTWARE DOWNLOAD: Many traditional email security solutions take up too much time and are not as effective as they should be in stopping spam. Hosted email security by Trend Micro provides unlimited email scanning capacity with always-up-to-the-minute security that is continuously tuned and optimized 24x7.

Posted: 21 Aug 2009 | Premiered: 21 Aug 2009

PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.

Posted: 26 Jan 2010 | Premiered: Jan 26, 2010