Help Desk Staff

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

WEBCAST: In this session, you will learn how IBM Enterprise Content Management capabilities such as IBM Case Manager and IBM Content Analytics work in an integrated manner to ensure complete co-ordination of patient information as well as how that information can be analyzed to derive trends and / or potential treatment conflicts.

Posted: 16 Mar 2012 | Premiered: 16 Mar 2012

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

WEBCAST: Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.

Posted: 29 Mar 2012 | Premiered: 29 Mar 2012

WEBCAST: Discover how you can simplify common IT scenarios such as provisioning hardware for new employees or accelerating break-fix processes with a computer imaging solution.

Posted: 29 Mar 2012 | Premiered: 29 Mar 2012

WEBCAST: Not having an effective mobility strategy in place can put personal and business data at risk. This webcast examines new BlackBerry tools and features you can leverage immediately to strengthen security and empower users.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

WEBCAST: How do you manage performance for apps with 100 to 500 users and no budget for the extra servers to handle random load spikes? With elastic load balancing. View this webcast to learn how to cost-effectively run your applications & balance your load across virtual machines.

Posted: 10 Feb 2012 | Premiered: 10 Feb 2012

SOFTWARE DOWNLOAD: Download this software to learn how Comindware Tracker™ provides you with a web-based system where multiple teams and departments can streamline and manage workflow processes, track issues, collaborate, and manage team tasks and projects much more efficiently than with email and less flexible issue tracking systems.

Posted: 02 Apr 2012 | Premiered: 02 Apr 2012

WEBCAST: General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

Posted: 11 May 2011 | Premiered: 11 May 2011

WEBCAST: Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business.

Posted: 29 Feb 2012 | Premiered: 29 Feb 2012