Dealing with Customers Multimedia

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May 24, 2013

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Dealing with Customers

Dealing with Customers Multimedia (View All Report Types)

Bank Anytime, Anywhere with SAP Mobile Solutions sponsored by SAP America, Inc. VIDEO: This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors. Posted: 22 Mar 2013 \| Premiered: 22 Mar 2013 TOPICS: Banking Industry \| Banking Services \| CRM \| Customer Satisfaction \| Customer Service \| Mobile CRM

Big Data Means All Your Data: Integration is Key sponsored by TIBCO Software Inc. WEBCAST: Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you need to consider, important technologies, how to overcome key integration challenges, and more. Posted: 08 Apr 2013 \| Premiered: Apr 8, 2013 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Data Analytics \| Data Integration \| Data Mining \| Unstructured Data

Creating Brand Advocates -- Connected Intelligence & Brand Advocates. sponsored by Hewlett-Packard Limited VIDEO: In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand. Posted: 21 Jan 2013 \| Premiered: 04 Nov 2012 TOPICS: Brand Loyalty \| Branding \| CRM \| Web 2.0

Win Loyalty and Boost Sales with SAP Mobile Solutions sponsored by SAP America, Inc. WEBCAST: This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing. Posted: 07 May 2013 \| Premiered: May 7, 2013 TOPICS: CRM \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales \| SAP (Product)

Oracle Cloud Customer Service and Support: Great Experiences sponsored by Oracle Corporation UK Ltd VIDEOCAST: View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services. Posted: 14 Dec 2012 \| Premiered: Dec 14, 2012 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Best Practices \| CRM Services \| Customer Service \| Customer Service Best Practices \| Oracle (Product)

The Business Value of CX: Keeping Your Customers sponsored by Oracle Corporation UK Ltd VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Keeping Your Customers: The Business Value of Customer Experience sponsored by Oracle Corporation WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Posted: 28 Dec 2012 \| Premiered: Oct 18, 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

The Quest for Killer SIP Apps sponsored by NACR WEBCAST: Learn the benefits SIP can bring to your organization – helping you provide a heterogeneous UC environment to your users, increase enterprise mobility, ensure the delivery of communications applications, and more! Posted: 13 Jun 2012 \| Premiered: May 31, 2012 TOPICS: Application Integration \| Cloud Computing \| CRM \| Instant Messaging \| ISDN \| Mobile Workers \| Remote Users \| SIP \| Smart Phones \| Social Networking \| Tablet PC \| Videoconferences \| VoIP

Making the IVR Work for You and Your Customers with Self Service Differentiation sponsored by inContact VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. Posted: 11 Aug 2011 \| Premiered: 11 Aug 2011 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| Customer Interaction Services \| Customer Loyalty \| IVR

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