Customer Services Outsourcing Multimedia

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Jun 19, 2013

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Customer Services Outsourcing

Customer Services Outsourcing Multimedia (View All Report Types)

Webinar: Why BPO American Support Chose a Cloud Contact Center sponsored by Five9 VIRTUAL SEMINAR: In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology. Posted: 18 Jun 2013 \| Premiered: 11 Jun 2013 TOPICS: Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Cloud CRM \| Contact Center Services \| Contact Center Software \| Contact Centers \| Customer Interaction Services \| Customer Satisfaction \| Customer Service

Podcast: Why BPO American Support Chose a Cloud Contact Center sponsored by Five9 PODCAST: In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology. Posted: 19 Jun 2013 \| Premiered: Jun 11, 2013 TOPICS: Call Center Management \| Call Center Services \| Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Customer Retention \| Customer Service

Making the IVR Work for You and Your Customers with Self Service Differentiation sponsored by inContact VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. Posted: 11 Aug 2011 \| Premiered: 11 Aug 2011 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| Customer Interaction Services \| Customer Loyalty \| IVR

NetWrix Active Directory Change Reporter - Free! sponsored by NetWrix Corporation SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. Posted: 15 Jul 2010 \| Premiered: 15 Jul 2010 TOPICS: Active Directory \| Change Management \| Compliance Audits \| IT Management \| IT Management Services \| Network Monitoring \| Reporting Software

PacketTrap MSP 6.0 sponsored by Dell Software TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. Posted: 24 Aug 2011 \| Premiered: 23 Aug 2011 TOPICS: Channel Management \| Channel Management Software \| IT Management \| IT Management Services \| Management Service Providers \| Systems Management \| Systems Management Services

Protecting Your Multi-Platform Network: The New Wave of Attacks sponsored by ESET WEBCAST: Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets. Posted: 20 Jun 2011 \| Premiered: Jun 20, 2011 TOPICS: Cybersecurity \| IT Management Services \| Malware \| Mobile Device Management \| Network Security \| Security Threats

The Agile Data Warehouse Webinar - Next Generation BI sponsored by RightScale WEBCAST: Watch this webinar and find out about the new approach to Business Intelligence (BI) that takes advantage of the cloud as a disruptive technology combined with next-generation software applications. Posted: 24 Feb 2010 \| Premiered: Feb 24, 2010 TOPICS: Agile Manufacturing \| Applications Management \| Business Intelligence \| Business Processes \| Cloud Computing \| Data Integration \| Data Migration \| Data Quality \| Data Warehouses \| Database Management \| Hosting Services \| IT Outsourcing Services \| Open Source \| Private cloud computing \| Public cloud computing

Cloud Service Automation sponsored by Hewlett-Packard Company WEBCAST: Check out this webcast to discover industry-leading private, public, and hybrid cloud services providing advanced provisioning and management of applications and infrastructure, a highly flexible architecture with advanced workload optimization and metering, service assurance, application lifecycle management, security, and compliance. Posted: 27 Jul 2012 \| Premiered: Jul 19, 2012 TOPICS: Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Infrastructure \| IT Outsourcing Services \| IT Service Management \| Public cloud computing

Accelerate Your Data Processing in the Cloud with Amazon Web Services and RightScale sponsored by RightScale WEBCAST: In this Webinar, we show you how to improve your processing of real time financial analytics with RightScale and AWS. We show a live demonstration of how a hedge fund would run a scalable grid application environment that is automated, resilient to errors, and auditable. Posted: 06 Apr 2010 \| Premiered: Mar 17, 2010, 12:00 EDT (16:00 GMT) TOPICS: Cloud Computing \| Data Management \| Distributed Computing \| Distributed Data Management \| Grid Computing \| IT Services

IBM Service Management for Communication Service Providers sponsored by IBM SOFTWARE DEMO: This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. Posted: 26 Oct 2010 \| Premiered: 22 Oct 2010 TOPICS: Change Management \| Communications Networks \| Communications Systems \| Configuration Management \| IT Service Management \| IT Services \| IT Systems \| Network Management

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