Customer Service Outsourcing Multimedia

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May 22, 2013

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Customer Service Outsourcing

Customer Service Outsourcing Multimedia (View All Report Types)

Video: Deliver Your Customers the Right Answer at the Right Time sponsored by Oracle Corporation VIDEO: Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs. Posted: 02 Jan 2013 \| Premiered: 31 Oct 2012 TOPICS: Contact Center Management \| Contact Center Services \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Making the IVR Work for You and Your Customers with Self Service Differentiation sponsored by inContact VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. Posted: 11 Aug 2011 \| Premiered: 11 Aug 2011 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| Customer Interaction Services \| Customer Loyalty \| IVR

Harness the power of cloud, mobility and data - sponsored by Hewlett-Packard Limited VIDEO: Access this video to get an in-depth explanation of how HP cloud and mobility services provides a full spectrum of services that will help extend the reach of your business by making applications and data more readily and easily available. Posted: 24 Aug 2012 \| Premiered: 24 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Consolidation \| Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Dell/Intel Thought Leadership video: IT Reinvention and Cloud Computing sponsored by Dell, Inc. WEBCAST: Cloud computing provides companies with the means to tailor solutions to specific needs and deliver on-demand services for a more agile, flexible and scalable business. Discover how the growing needs of businesses are driving cloud adoption and the reinvention of IT in this webcast. Posted: 14 Mar 2012 \| Premiered: Mar 14, 2012 TOPICS: Cloud Computing \| Data Center Management \| IT Infrastructure \| IT Services \| IT Spending \| Server Virtualization

Applications Management Service sponsored by Hewlett-Packard Limited VIDEO: With the most optimal cost and value in managing applications, HP can help you run your IT like a business and get the most return on your investments. Access this video to find out more of the benefits that HP can provide your IT organization today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Launch-pad demo: IBM SmartCloud Monitoring sponsored by IBM VIRTUAL ENVIRONMENT: This interactive resource examines an advanced cloud monitoring tool designed to help you gain visibility into your cloud infrastructure through innovative health dashboards and analytics. Explore the features and benefits, hear what the experts are saying and view a brief product demo of this platform in action. Posted: 03 May 2013 \| Premiered: 03 May 2013 TOPICS: Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| IT Management Services \| IT Systems

Moving Email Management to the Cloud: Understanding IT Transitions sponsored by Mimecast WEBCAST: During this Mimecast webinar, you'll gain an understanding of what to look for in a cloud services provider, learn how to identify your own IT transitions points related to their specific email environment, uncover how to address any potential internal security questions when transitioning to a cloud-based service, and more! Posted: 13 Aug 2010 \| Premiered: Aug 13, 2010 TOPICS: Cloud Computing \| Email Archiving \| Email Management \| Email Management Services \| Email Security \| IT Outsourcing Services \| Regulatory Compliance

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Protecting the Efficient Enterprise with Dell EqualLogic SANs and VMware vSphere 4.0 sponsored by Dell, Inc. WEBCAST: In this webcast, you'll learn how to both protect and enhance your storage and virtualization infrastructure with Dell EqualLogic SANs and VMware vSphere 4.0. Posted: 02 Jul 2010 \| Premiered: May 20, 2010 TOPICS: Cloud Computing \| Data Center Management \| Data Recovery \| iSCSI SAN \| IT Services \| Server Consolidation \| Server Hardware \| Server Virtualization \| Virtual Machine \| Virtual Machine Backups \| VMware

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