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Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

IBM Content Manager OnDemand Drives Customer Engagement to Increase Satisfaction, Raise ROI
sponsored by IBM
WEBCAST: This exclusive video covers an on-demand content management solution that can help you create positive customer engagement.
Posted: 31 Jul 2014 | Premiered: Nov 25, 2013

IBM

Increase Customer Engagement Through Transparency - Give Customers the Power to Access Their Own Statements, Bills and Records
sponsored by IBM
VIDEO: In this webinar, Forrester research analyst Craig Le Clair examines best practices for providing customers with secure, reliable access to their own statements and bills in order to create the kind of business transparency that leads to deeper customer engagement.
Posted: 30 Jul 2014 | Premiered: 30 Jul 2014

IBM

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Analyst Webinar: Open Source BPM Hits the Mark for Delivering New Class of Process Apps
sponsored by Red Hat
WEBCAST: In this Forrester Research, Inc. webcast, learn how to overcome challenges that modern app developers face, and learn why savvy development teams are considering open source BPM as an alternative to hand-coding and as a viable way to overcome these issues.
Posted: 06 Oct 2014 | Premiered: Oct 6, 2014

Red Hat

N-able Help Desk Manager Demo and Overview
sponsored by N-able Technologies
VIDEO: Check out this brief video to get a walkthrough of the powerful, full featured Help Desk Manager from N-able. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford.
Posted: 23 Sep 2014 | Premiered: 10 Apr 2014

N-able Technologies

Meet Global Trade Compliance Regulations While Improving Performance and Cost Savings
sponsored by Oracle Corporation UK Ltd
VIDEO: In this short video, medical device company Beckman Coulter's senior IT manager describes how Oracle Global Trade Management enabled the organization to meet global trade compliance regulations while realizing performance gains and cost savings.
Posted: 03 Dec 2014 | Premiered: 24 Feb 2014

Oracle Corporation UK Ltd

Direct Delivery: Putting BI Data in the Hands of Business Users
sponsored by SearchBusinessAnalytics
VIRTUAL ENVIRONMENT: In this classroom, business intelligence managers and other BI, IT and business professionals will get advice on how to use self-service, mobile and dashboard technologies to deliver BI data to business users in a timely and user-friendly way that lets them make maximum use of the information.
Posted: 16 Apr 2013 | Premiered: 16 Apr 2013

SearchBusinessAnalytics

Improve payroll: Can the cloud help?
sponsored by Workday
VIDEO: Learn about the solution that takes advantage of SaaS software to improve the payroll process.
Posted: 08 Sep 2014 | Premiered: 16 Dec 2011

Workday

The 3 Metrics That Matter: Understanding the Data You Need to Run Your Subscription Business
sponsored by Zuora, Inc
WEBCAST: Find out how the Subscription Economy can help your organization improve online consumer services.
Posted: 31 Oct 2014 | Premiered: Oct 31, 2014

Zuora, Inc

HP Social Enterprise Services
sponsored by Hewlett-Packard Limited
WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

How user experience is a business differentiator
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

Smarter Analytics: Predict your Customer's Next Best Action
sponsored by IBM
VIDEO: Find out how you can maximize the value of customer relationships with help from an analytics tool.
Posted: 11 Jul 2014 | Premiered: 30 Sep 2012

IBM

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

Integrating Call Center Capabilities with CRM
sponsored by NEC
VIDEO: Learn more about integrating CRM with call center software and how your business can benefit from doing so.
Posted: 24 Nov 2014 | Premiered: 09 Apr 2014

NEC

Customer experience success in the age of mobile
sponsored by Hewlett-Packard Limited
WEBCAST: This brief on-demand video introduces a digital customer experience partner ecosystem that gives you the power to meet the demands of an increasingly connected, mobile consumer base.
Posted: 10 Feb 2014 | Premiered: Feb 10, 2014

Hewlett-Packard Limited

Using IBM Big Data & Analytics to Acquire, Grow and Retain Customers
sponsored by IBM
VIDEO: Find out how the Cincinnati Zoo utilized big data and analytics to personalize the customer experience for each person from the moment they enter the zoo.
Posted: 11 Jul 2014 | Premiered: 25 Feb 2014

IBM

Building a Business Case for a CRM Upgrade
sponsored by NEC
VIDEO: Uncover the 4 steps needed to build a business case for a CRM upgrade and find out why they're so important for a successful transition.
Posted: 24 Nov 2014 | Premiered: 04 Feb 2014

NEC

The Challenges of a CRM Upgrade
sponsored by NEC
VIDEO: Find out how you can benefit from a CRM upgrade, without crumbling under the pressure of the move.
Posted: 21 Nov 2014 | Premiered: 27 Nov 2013

NEC

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Limited
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Social Enterprise Services Overview Video
sponsored by Hewlett-Packard Company
WEBCAST: View this brief webcast to learn more about an l enterprise service solution that integrates social media channels with customer service strategies in order to build stronger relationships with clients.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Revolutionize Your Supply Chain with Oracle VCP
sponsored by Oracle Corporation UK Ltd
VIDEO: Find out how NCR revamped its forecasting and planning processes to improve customer service, reduce freight and inventories and increase utilization of capital assets.
Posted: 04 Dec 2014 | Premiered: 20 Aug 2014

Oracle Corporation UK Ltd

Modern Value Chains: Agents of Change
sponsored by Oracle Corporation UK Ltd
VIDEO: Find out how value chains are creating a customer centric, innovative, responsive and empowered business environment for companies everywhere.
Posted: 04 Dec 2014 | Premiered: 04 Dec 2014

Oracle Corporation UK Ltd

AAA Success Story: How to Integrate HR and Finance Data
sponsored by Workday
WEBCAST: Watch this concise webcast now to discover the single tool which integrates HR's and the financial department's information, so you can have transparent, real-time access to your data.
Posted: 22 Apr 2014 | Premiered: Oct 17, 2013

Workday

Helping United Soar to New Heights
sponsored by Hewlett-Packard Company
WEBCAST: View this short webcast to see how United Airlines benefited from a flexible data center solution that ensured constant availability, as well as the scalability to meet their ever-changing environment needs.
Posted: 02 Jan 2014 | Premiered: Jan 2, 2014

Hewlett-Packard Company

Customer Video: TripAdvisor CFO
sponsored by Workday
WEBCAST: Watch this concise webcast to discover how a single tool integrates HR and financial data to enable the largest travel website organization to provide top-notch service for their customers.
Posted: 22 Apr 2014 | Premiered: Dec 14, 2012

Workday

Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu
 
 
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