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Customer Self Support Multimedia (View All Report Types)
What’s the Easiest First Step to Omnichannel? Surprise—It’s Your IVR!
sponsored by Genesys
WEBCAST: Omnichannel is the new norm in self-service, but not everyone is quite on board yet. In an upcoming webinar, experts will provide insights into omnichannel opportunities. Register to learn the best approach to delivering omnichannel self-service.
Posted: 28 Sep 2016 | Premiered: Oct 19, 2016


40% Boost in Customer Case Deflection: A Case Study
sponsored by Coveo
WEBCAST: Watch this webinar to learn how Brocade was able to boost its case deflection by 40%, and why this supported revenue growth without having to increase the support budget.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016


Measuring Customer Support Case Deflection & Self-Service Success
sponsored by Coveo
WEBCAST: Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016


Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016


Virtualized Networks and Cloud Services Drive Proactive Analytics Demand
sponsored by IBM
WEBCAST: Proactive analytics enable you to look at the big data your business is collecting and identify potential problem areas in relation to the rest of the business. Acting on proactive insights has longer lasting results compared to reactionary measures. Access this webinar to learn about proactive analytics and where it fits in your business strategy.
Posted: 06 Oct 2016 | Premiered: Jun 28, 2016


Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013


The management cockpit approach to running your IT environment
sponsored by Hewlett Packard Enterprise
WEBCAST: As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.
Posted: 13 Nov 2013 | Premiered: Nov 13, 2013

Hewlett Packard Enterprise
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