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From Cost Center to Profit Center: The Potential ROI of Zendesk
sponsored by Zendesk
WEBCAST: In this 30 minute webinar, Forrester Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period.
Posted: 19 Apr 2017 | Premiered: Jan 31, 2017

Zendesk

Modern Relationships: Predictive Analytics, Machine Learning and Meaningful Customer Relationships
sponsored by Zendesk
VIDEO: Join Jason Maynard, Director of Data and Analytics, and Dave Dyson, Senior Customer Service Evangelist to learn how machine learning can help improve your customer relationships, and how predictive analytics can further improve support and raise customer satisfaction.
Posted: 19 Apr 2017 | Premiered: 30 Dec 2016

Zendesk

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Customer Service Lessons from Disney
sponsored by Zendesk
WEBCAST: 20+ year customer service expert Dennis Snow reveals, focusing on relationships -- not tasks -- yields higher customer retention. Learn more tips from Snow on how to exceed customer expectations.
Posted: 23 Apr 2017 | Premiered: Apr 21, 2017

Zendesk

Work Smarter, Not Harder: 6 Ways to Increase Productivity Across Your Customer Support Organization
sponsored by LogMeIn Rescue
WEBCAST: How is productivity defined and measured within a customer support organization? Join Alan Berkson of Freshservice and Christopher Savio of LogMeIn Rescue to uncover 6 ways to increase productivity across your support organization.
Posted: 25 Aug 2017 | Premiered: Aug 18, 2017

LogMeIn Rescue

How to Drive Business Value with JBoss BRMS
sponsored by Vizuri
VIDEO: Discover how to create effective business rule management and find out what makes a rules-based approach different. Plus, learn about the JBoss BRMS platform.
Posted: 11 Oct 2017 | Premiered: 09 Oct 2017

Vizuri

Explore the Features and Benefits of Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WEBCAST: In this video, you'll learn about Kofax Mobile Capture, which allows you to take a photo and instantly insert that information into the appropriate business process. Watch now to learn how this innovative technology enables you to extract more valuable data so customer engagement is enhanced.
Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

Kofax, Inc.

Best Practices for Microservices
sponsored by MuleSoft
WEBCAST: This webcast explores the concept of microservices, defining what they are, how to implement them, and how to optimize their value. Uncover microservices best practices and learn from a series of experts how to leverage APIs, enable continuous delivery, optimize automation, implement a hybrid integration platform, and more.
Posted: 02 Mar 2017 | Premiered: Feb 10, 2017

MuleSoft

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank
sponsored by Genesys
VIDEO: In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media.
Posted: 27 Feb 2017 | Premiered: 27 Feb 2017

Genesys

Digital Genius Makes Strides with AI Chatbots for Customer Service
sponsored by Digital Genius
VIDEO: Modern customers require modern service ... and chatbots can be considered the next link in the modernization chain. But what are the setbacks you'll face with traditional chatbots? See why CB Insights selected Digital Genius for their prestigious Artificial Intelligence 100 list, and learn how they're making strides in smarter customer service.
Posted: 10 Oct 2017 | Premiered: 10 Oct 2017

Digital Genius

Detangle the Agent Desktop Disaster Empower Your Team to Deliver a Seamless Customer Experience
sponsored by Genesys
VIRTUAL ENVIRONMENT: Here's the truth: Your desktops are inhibiting your employees and hurting your customer relations. Watch this webcast to learn how to optimize your desktops, improve customer relations, and how to better manage customer data.
Posted: 05 Jun 2017 | Premiered: 02 Jun 2017

Genesys

Is Your IT Security Affecting Your Workforce Productivity?
sponsored by Dell and Microsoft
VIDEO: In this video, Principal Analyst at Forrester Research David K. Johnson demonstrates how to achieve the often-conflicting goals of promoting employee flexibility alongside delivering greater device security. Tune in to overcome the risks BYOD programs, device malware, and more pose to your device landscape.
Posted: 22 Sep 2017 | Premiered: 21 Sep 2017

Dell and Microsoft

Investing in the Data Center to Meet Modern Customer Demands
sponsored by Red Hat
VIDEOCAST: Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management.
Posted: 28 Mar 2017 | Premiered: Mar 14, 2017

Red Hat

Enterprise Mobility for Digital Transformation
sponsored by AdvizeX Technologies
WEBCAST: One of the primary components of a successful digital transformation is a strong mobility strategy. Your employees demand anywhere, anytime access to the applications and data they need on any device. Watch this webinar, as mobility experts delve into enterprise mobility and how to significantly increase your organization's business agility.
Posted: 31 Jul 2017 | Premiered: Mar 22, 2017

AdvizeX Technologies

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell

New Zealand Transport Agency Customer Success Story
sponsored by OpenText
VIDEO: Watch this brief video case study to find out how the NZ Transport Agency used enterprise content management as a service (ECMaaS) to improve the way they store, share, protect, and manage digital information.
Posted: 13 Oct 2017 | Premiered: 13 Oct 2017

OpenText

How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

Low-Code Mobile Apps: Enabling Digital Transformation
sponsored by K2
WEBCAST: Discover how low-code apps enable you to simplify mobile development and reduce the amount of time-consuming, skills-heavy custom coding you have to do to create secure mobile apps with support for key things like offline use and native devices.
Posted: 12 Oct 2017 | Premiered: Oct 6, 2017

K2

Shelby American Deploys High-Performance SD-WAN
sponsored by Silver Peak
VIDEO: Watch this video to learn how Shelby American was able to save $1,500 per month and minimize IT overhead by connecting employees to business applications with a high-performance SD-WAN.
Posted: 08 Feb 2017 | Premiered: 30 Nov 2016

Silver Peak

Hybrid Memory Architecture Drives Real-Time Systems of Engagement
sponsored by Aerospike
VIDEO: Watch this webcast to learn how hybrid memory architecture is allowing for the synchronization of multiple workloads, reducing the need for server-stacking, eliminating data duplication, and more.
Posted: 04 Aug 2017 | Premiered: 25 Jul 2017


Thrive Networks Redefines Infrastructure-As-A-Service with Dell EMC ScaleIO
sponsored by Dell EMC
VIDEO: David Sampson, VP of VCIO, Strategy and Consulting at Thrive Networks explains how implementation of software-defined storage improved their IaaS cloud offerings by automating storage provisioning, integrating with existing tools to reduce admin tasks, and more. Tune in now.
Posted: 11 Sep 2017 | Premiered: 11 Sep 2017

Dell EMC

CW+: Analyst's take: Alfabet PlanningIT reaps rewards for decision makers
sponsored by ComputerWeekly.com
WEBCAST: When organizations adopt Alfabet’s planningIT, decision makers have more knowledge about their operating environments and use this information to leverage existing assets and avoid unnecessary investments in software or development.
Posted: 26 Oct 2011 | Premiered: Jan 10, 2011

ComputerWeekly.com

Using Oracle BI with Oracle E-Business Suite
sponsored by Noetix Corporation
WEBCAST: This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.
Posted: 18 Aug 2008 | Premiered: Aug 18, 2008

Noetix Corporation

IBM Watson at Work: The Rise of Cognitive Computing
sponsored by IBM.
WEBCAST: Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more
Posted: 17 Jul 2013 | Premiered: Jul 17, 2013

IBM.

HPE Social Enterprise Services
sponsored by Hewlett-Packard Enterprise
WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise
 
 
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