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What’s the Easiest First Step to Omnichannel? Surprise—It’s Your IVR!
sponsored by Genesys
WEBCAST: Omnichannel is the new norm in self-service, but not everyone is quite on board yet. In an upcoming webinar, experts will provide insights into omnichannel opportunities. Register to learn the best approach to delivering omnichannel self-service.
Posted: 28 Sep 2016 | Premieres: Oct 19, 2016

Genesys

Measuring Case Deflection & Self-Service Success
sponsored by Coveo
WEBCAST: Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

Coveo

40% Boost in Case Deflection: Case Study
sponsored by Coveo
WEBCAST: Watch this webinar to learn how one company was able to boost its case deflection by 40%, and why this supported revenue growth without having to increase the support budget.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

Coveo

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Enterprise
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

Podcast: Automate lately? The value of automation with or without cloud
sponsored by Hewlett Packard Enterprise
PODCAST: This webcasts explains the fundamentals of automation and how it fits into a larger cloud strategy. Inside, get practical advice on where and how to get started.
Posted: 26 Nov 2013 | Premiered: Nov 18, 2013

Hewlett Packard Enterprise

Webcast: Unlocking New Insights and Opportunities with Big Data
sponsored by IBM
WEBCAST: In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.
Posted: 05 Sep 2013 | Premiered: Aug 19, 2013

IBM

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys

N-able Help Desk Manager Demo and Overview
sponsored by Solarwinds N-able
VIDEO: Check out this brief video to get a walkthrough of the powerful, full featured Help Desk Manager from N-able. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford.
Posted: 23 Sep 2014 | Premiered: 10 Apr 2014

Solarwinds N-able

Accelerate Service Delivery of Existing Apps with Automated Deployments
sponsored by Red Hat
VIDEO: This brief video explores how you can accelerate the service delivery of existing apps and help operations teams run and manage those apps at scale with automated deployments via self-service across hybrid cloud infrastructures. Find out how you can deliver apps to developers faster and free up valuable time.
Posted: 31 Aug 2016 | Premiered: 15 Apr 2016

Red Hat

How to Embed Digital Transformation in Your Agency
sponsored by Infor
WEBCAST: Government agencies need to simplify their websites and the ways in which they interact with citizens and users. Reserve a seat for an online training session Thursday, September 22nd at 2pm ET/ 11am PT to learn how agencies can handle digital transformations and the challenges that come with it.
Posted: 14 Sep 2016 | Premiered: Sep 14, 2016

Infor

Gaining a CRM Edge with Self-Service BI
sponsored by SearchBusinessAnalytics
VIRTUAL ENVIRONMENT: Putting business intelligence capabilities in the hands of frontline customer service workers can help boost customer relationship management efforts. This virtual classroom provides insight and advice on how to successfully use self-service BI tools in CRM programs.
Posted: 14 Mar 2014 | Premiered: 19 Mar 2014

SearchBusinessAnalytics

How Box Platform Helps Businesses Build Better Apps
sponsored by Box
WEBCAST: Discover how to build better apps that ease secure content sharing within and outside of your enterprise. Tune in to overcome cumbersome content sharing, and discover how content Platform-as-a-Service can transform your organization—from outside users to IT.
Posted: 16 May 2016 | Premiered: May 16, 2016

Box

Mobile App Building 101: The Node.js Cloud App
sponsored by Red Hat
VIDEO: This video examines a platform that supports an Agile approach to developing, integrating, and deploying enterprise mobile apps – whether native, hybrid, or on the web. Discover how to integrate Mobile Backend-as-a-Service (MBaaS) with enterprise systems easily and uncover a choice of cloud deployment options for your apps.
Posted: 19 Sep 2016 | Premiered: 17 Feb 2016

Red Hat

Radically Faster Application Delivery and Unified Management
sponsored by VMware
WEBCAST: Discover how you can optimize virtual desktop and application environments with an application lifecycle management approach that simplifies the creation, deployment, and management of applications. You'll examine the three step approach to improve application delivery and user environment management.
Posted: 19 May 2016 | Premiered: May 19, 2016

VMware

Build a Mobile App in Less Than 15 Minutes
sponsored by Red Hat
VIDEO: This video examines a platform that supports an agile approach to developing, integrating, and deploying enterprise mobile apps – whether native, hybrid, or on the web. Discover an easier, faster way to build mobile apps end-to-end with a variety of cloud deployment options.
Posted: 19 Sep 2016 | Premiered: 08 Jan 2016

Red Hat

A Self-Service Cloud Analytics Overview: Unite CRM, ERP, and other silos of data
sponsored by Salesforce.com
VIDEO: This brief video puts the spotlight on cloud analytics. Learn the value of delivering insights to company-wide teams without the need to log IT requests, increasing the amount of pertinent questions that uncover new opportunities.
Posted: 11 Jun 2015 | Premiered: 15 Oct 2014

Salesforce.com

Redefining Workspace Delivery with VMware Horizon Air Hybrid-Mode
sponsored by VMware
WEBCAST: Learn how you can transform the delivery of virtual desktops and apps through a hybrid virtual desktop strategy that combines the economic benefits of the cloud with the simplicity of hyper-converged infrastructure.
Posted: 19 May 2016 | Premiered: May 19, 2016

VMware

Customer Story: Why I Invest in Next-Gen Tech
sponsored by Rubrik
WEBCAST: Matt Day, IT Manager at Langs Building Supplies, discusses his approach to transforming the data center, covers the real world challenges he has faced and shares the lessons he has learned in deploying next-gen technologies.
Posted: 12 Aug 2016 | Premiered: Aug 12, 2016

Rubrik

Meet HDAP: Directory Innovation Based on Big Data Technology
sponsored by Radiant Logic, Inc.
WEBCAST: Learn about HDAP, a big data LDAP directory, which combined with identity virtualization and federation tools, offers more support, scalability, and performance for identity storage than traditional LDAP directories.
Posted: 27 May 2014 | Premiered: May 27, 2014

Radiant Logic, Inc.

HDAP: the Big Data LDAP Directory Storage
sponsored by Radiant Logic, Inc.
WEBCAST: In this exclusive webcast, learn more about highly available directory access protocol (HDAP), which combined with identity virtualization and federation tools, offers more support, scalability, and performance for identity storage than LDAP.
Posted: 28 Mar 2016 | Premiered: Mar 15, 2016

Radiant Logic, Inc.

Demo: Embedded Analytics in Action
sponsored by TIBCO Software Inc.
VIDEO: When it comes to your web applications, it can be difficult for different users with specific individual interests to get the actionable insights they need out of data. View this video to see how an embedded BI tool can allow users to update reports according to their specific needs, customize visualizations easily, and more.
Posted: 08 Apr 2016 | Premiered: 13 May 2015

TIBCO Software Inc.

Build Apps Faster with PaaS
sponsored by Red Hat
VIDEO: In this brief video, learn how you can build and deploy apps faster with an open-source platform-as-a-service (PaaS). You'll discover how easy it is to scale applications and support any number of programming languages your organization relies on.
Posted: 01 Apr 2014 | Premiered: 06 Jun 2013

Red Hat

How the Next Generation of Flash Storage is Changing the Economics Of SaaS Businesses
sponsored by Kaminario
WEBCAST: SaaS businesses are on the edge of adopting all flash storage as they build faster, more scalable app delivery infrastructure. In this webinar, hear from two industry experts as they discuss how flash technology is enabling businesses to vastly improve their SaaS offerings.
Posted: 11 Mar 2016 | Premiered: Mar 8, 2016

Kaminario

CW+: Analyst's take: Alfabet PlanningIT reaps rewards for decision makers
sponsored by ComputerWeekly.com
WEBCAST: When organizations adopt Alfabet’s planningIT, decision makers have more knowledge about their operating environments and use this information to leverage existing assets and avoid unnecessary investments in software or development.
Posted: 26 Oct 2011 | Premiered: Jan 10, 2011

ComputerWeekly.com

Helping WWF create a sustainable workspace for the future
sponsored by Dimension Data
VIDEO: The WWF had an ambitious goal of creating a sustainable IT workspace for the future—it wasn't going to be easy as they needed to virtually rebuild the way they conducted their operations. This video case study explores how they we able to meet their goals by implementing the right data center solution and getting help from Dimension Data.
Posted: 06 Mar 2015 | Premiered: 06 Mar 2015

Dimension Data

Using Oracle BI with Oracle E-Business Suite
sponsored by Noetix Corporation
WEBCAST: This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.
Posted: 18 Aug 2008 | Premiered: Aug 18, 2008

Noetix Corporation
 
 
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