Customer Contact Management

WEBCAST: This webcast is filled with helpful information on improving your records management strategy and why doing so can be of immense benefit to your business.

Posted: 04 Apr 2012 | Premiered: Apr 4, 2012

WEBCAST: In this webcast, IT and business leaders will find practical advice and insights for improving SAP system performance. Tune in now to learn about common SAP performance challenges and find out what you can do to overcome these obstacles.

Posted: 29 Apr 2013 | Premiered: Apr 29, 2013

VIDEO: This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer.

Posted: 21 Jan 2013 | Premiered: 27 Sep 2012

VIDEOCAST: View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services.

Posted: 14 Dec 2012 | Premiered: Dec 14, 2012

VIDEO: With Oracle CRM On Demand Desktop you can now use Microsoft Outlook as your primary CRM interface. Oracle CRM On Demand Desktop combines the best of both world, rich CRM information with intuitive Microsoft Outlook user interface sales reps are used to. Watch this video to learn how Oracle CRM On Demand Desktop can help your sales reps.

Posted: 11 Dec 2012 | Premiered: 15 Feb 2012

WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.

Posted: 26 Jan 2011 | Premiered: Jan 26, 2011

VIDEO: Data growth is one of the most significant challenges – and opportunities - facing organizations today. New forms of data, the retention of additional detail for analysis, increasing pressure for high availability of more of the data, regulatory and security.

Posted: 06 Apr 2011 | Premiered: 06 Apr 2011

SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.

Posted: 24 Oct 2011 | Premiered: 24 Oct 2011

VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.

Posted: 30 Jan 2012 | Premiered: 30 Jan 2012

VIDEO: View this brief video to learn how SAP has helped Tommy Hilfiger to mobilize its business processes, including making its entire look book available on the iPad and improving its relations with suppliers in over 40 countries.

Posted: 27 Mar 2012 | Premiered: 27 Mar 2012