Business of Information Technology  >   Business Management  >   CRM  >  

Customer Contact Management

RSS Feed    Add to Google    Add to My Yahoo!
Customer Contact Management Multimedia (View All Report Types)
 
First Transit Transforms the Backbone of Their Fleet with SCM
sponsored by Infor
VIDEO: Tune into this video to discover how to optimize resource and labor utilization, improve inventory and shipping accuracy, respond faster to changing market conditions with an open architecture SCM platform. Learn how to gain the visibility you need to deliver the perfect order every time.
Posted: 20 Jul 2016 | Premiered: 20 Jul 2016

Infor

How Woolworths Improved Customer Experience & Employee Engagement
sponsored by Genesys
VIDEO: Retail giant Woolworths seeked to transform their contact center to deliver an enriched experience to their customers across all their brands. In this case study, discover how they accomplished this goal with a full, omnichannel customer experience platform.
Posted: 24 Feb 2017 | Premiered: 24 Feb 2017

Genesys

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology
sponsored by Genesys
VIDEO: Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar.
Posted: 23 Feb 2017 | Premiered: 23 Feb 2017

Genesys

Technology and the CMO in the Digital Era: Webcast
sponsored by IBM
WEBCAST: Companies that make customer experience a priority in this environment will emerge on top. Learn what CMOs are doing to be successful with this fundamental change.
Posted: 13 Feb 2017 | Premiered: Feb 13, 2017

IBM

Strategies for Driving Operational Efficiency and Reducing Costs
sponsored by Cisco Systems, Inc.
PODCAST: Find out how Jeremy Gill, CIO, Michael Baker Corporation, is using technology to optimize processes while delivering cost savings and superior customer service.
Posted: 16 Mar 2011 | Premiered: Mar 16, 2011

Cisco Systems, Inc.

Why Business Analysis is Essential for Agile success
sponsored by IBM
WEBCAST: There are many myths surrounding the role of business analysis when it comes to Agile projects. Is it really necessary for Agile success? In this comprehensive webcast, you'll hear from business analysis expert Mary Gorman from EBG Consulting, as she covers the myths and actualities of business analysis for Agile projects.
Posted: 06 Nov 2013 | Premiered: Dec 31, 2012

IBM

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management
sponsored by MarketTools, Inc.
WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.
Posted: 26 Jan 2011 | Premiered: Jan 26, 2011

MarketTools, Inc.

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online
sponsored by Microsoft
VIDEO: Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
Posted: 23 Aug 2010 | Premiered: 23 Aug 2010

Microsoft

Unified communications and collaboration in action
sponsored by IBM
PRODUCT DEMO: Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.
Posted: 05 Oct 2009 | Premiered: 05 Oct 2009

IBM

The Ultimate Upgrade Experience for Oracle E-Business Suite 12.1
sponsored by Fujitsu & Oracle
WEBCAST: This on-demand webcast outlines new features and functionality in Oracle's E-Business Suite R-12.1, including support, and explains how to build the business case for upgrading. Find out how to ensure a ROI when you upgrade to R-12.1 using the strategic approach this webcast provides.
Posted: 30 Sep 2011 | Premiered: Sep 29, 2011

Fujitsu & Oracle
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement