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Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Thrive, Survive or Perish - How the New Style of IT Changes Service Delivery
sponsored by Hewlett-Packard Company
VIDEO: View this webcast to learn about the new style of IT and how you can provide improved service delivery. Discover a converged console solution that automates every day maintenance tasks to liberate your admins to pursue innovative and transformative projects.
Posted: 08 Dec 2014 | Premiered: 05 Nov 2014

Hewlett-Packard Company

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Limited
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Limited

IBM CloudBurst: Simplifying the IT Environment for Better Productivity
sponsored by IBM
WEBCAST: In this video, Chris O'Connor of IBM discusses how companies are often hampered by the time-consuming assembly of different IT components.
Posted: 19 May 2011 | Premiered: May 19, 2011

IBM

Trusted Computing: Establishing Device Authentication
sponsored by Wave Systems Corp.
VIDEOCAST: View this video to learn the secret to better IT security may be at your fingertips. More likely than not, your PC contains a Trusted Platform Module (TPM), security chip on its motherboard.
Posted: 24 Aug 2010 | Premiered: Aug 24, 2010

Wave Systems Corp.

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett-Packard Company
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett-Packard Company

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix
 
 
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