Customer Care Outsourcing Multimedia

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Jun 18, 2013

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Customer Care Outsourcing

Customer Care Outsourcing Multimedia (View All Report Types)

Making the IVR Work for You and Your Customers with Self Service Differentiation sponsored by inContact VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. Posted: 11 Aug 2011 \| Premiered: 11 Aug 2011 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| Customer Interaction Services \| Customer Loyalty \| IVR

Best Practices for Developing a Cloud Managed Services Business sponsored by N-able Technologies PODCAST: This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services. Posted: 27 Feb 2013 \| Premiered: Feb 27, 2013 TOPICS: Business Service Providers \| Cloud Computing \| Cloud Management \| Hosting Services \| ISVs \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Telecommunications Services \| VARs

Maximize the business value of your enterprise applications sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP can help you achieve the greatest business value from enterprise business applications and provide the knowledge and expertise of cloud applications. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| Enterprise Applications Software \| Enterprise Systems \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| Private Cloud \| Private cloud computing

ELEVATE the whole world of media sponsored by Hewlett-Packard Limited VIDEO: HP offers custom solutions to organizations that utilize hybrid delivery to meet specific business needs and goals. Access this video to see how DreamWorks animation partnered with HP to closer link their IT solutions with their business goals. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Hybrid clouds \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

Cloud Service Automation sponsored by Hewlett-Packard Company WEBCAST: Check out this webcast to discover industry-leading private, public, and hybrid cloud services providing advanced provisioning and management of applications and infrastructure, a highly flexible architecture with advanced workload optimization and metering, service assurance, application lifecycle management, security, and compliance. Posted: 27 Jul 2012 \| Premiered: Jul 19, 2012 TOPICS: Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Infrastructure \| IT Outsourcing Services \| IT Service Management \| Public cloud computing

Protecting the Efficient Enterprise with Dell EqualLogic SANs and VMware vSphere 4.0 sponsored by Dell, Inc. WEBCAST: In this webcast, you'll learn how to both protect and enhance your storage and virtualization infrastructure with Dell EqualLogic SANs and VMware vSphere 4.0. Posted: 02 Jul 2010 \| Premiered: May 20, 2010 TOPICS: Cloud Computing \| Data Center Management \| Data Recovery \| iSCSI SAN \| IT Services \| Server Consolidation \| Server Hardware \| Server Virtualization \| Virtual Machine \| Virtual Machine Backups \| VMware

IBM Service Management for Communication Service Providers sponsored by IBM SOFTWARE DEMO: This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. Posted: 26 Oct 2010 \| Premiered: 22 Oct 2010 TOPICS: Change Management \| Communications Networks \| Communications Systems \| Configuration Management \| IT Service Management \| IT Services \| IT Systems \| Network Management

Serena Service Management: Free Trial sponsored by SERENA Software, Inc. TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Information Management \| Information Technology Professionals \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management

IBM Tivoli Live Monitoring Services Demo sponsored by IBM PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications. Posted: 20 May 2011 \| Premiered: 20 May 2011 TOPICS: Cloud Computing \| Cloud Security \| IT Infrastructure \| IT Management \| IT Management Services \| SaaS business intelligence \| Systems Maintenance \| Systems Management

NetWrix Active Directory Change Reporter - Free! sponsored by NetWrix Corporation SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. Posted: 15 Jul 2010 \| Premiered: 15 Jul 2010 TOPICS: Active Directory \| Change Management \| Compliance Audits \| IT Management \| IT Management Services \| Network Monitoring \| Reporting Software

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