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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Virtual Desktop-Centric IT Platform Overview
sponsored by Nerdio
WEBCAST: Desktop virtualization guru Gabe Knuth sits down with Vadim Vladimirskiy, co-founder and head of Nerdio for a laid back chat that covers everything from virtual desktops and golden images to IT-as-a-Service. See what goes into planning a successful desktop-as-a-service offering and how to migrate to a virtual desktop-centric IT platform.
Posted: 25 Jul 2017 | Premiered: Jul 25, 2017

Nerdio

Compucom and Intel vPro Out of the Box Innovation
sponsored by Intel
VIDEO: Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level.
Posted: 03 Dec 2009 | Premiered: 14 Sep 2009

Intel

EMC and Microsoft Delivering Network Aware Service Management
sponsored by Microsoft
WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.
Posted: 28 Nov 2007 | Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT)

Microsoft

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

Hybrid ITSM: Because having one option isn't an option
sponsored by FrontRange Solutions Inc.
VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.
 
 
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