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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Chrome OS: Secure from Bootup to Shutdown
sponsored by Google Cloud
VIDEO: As businesses create more data, it's becoming more important than ever to protect it. Watch this on-demand Google webinar to understand how Chrome OS is uniquely designed with best-in-class security at the both the hardware and software levels.
Posted: 21 Nov 2017 | Premiered: 21 Nov 2017

TOPICS:  IT Management
Google Cloud

Continue to Transform or Risk Being Disrupted
sponsored by Rackspace Intel
WEBCAST: In this webinar, you'll see how Redbox evolved their IT methodologies in order to disrupt the movie rental industry. Tune in to learn how data center consolidation, limiting data sprawl, reducing licensing expense and more, factored into Redbox's dynamic digital transition.
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Rackspace Intel

Cisco Connected World Technology Report
sponsored by Cisco Systems, Inc.
VIDEOCAST: Access this videocast for a panel discussion investigating the findings of the 2011 Cisco Connected World Technology Report, which provides insight into the mindset, expectations, and behavior of the world’s next generation of workers.
Posted: 07 Feb 2012 | Premiered: Feb 6, 2012

Cisco Systems, Inc.

Clinical Documentation: Emerging Market Trends and IT Best Practices Podcast
sponsored by Nuance
PODCAST: Download this podcast to hear from David E. Williams, President of Health Business Group and Rebecca Kaul, President of the UPMC Technology Development Center who discuss the latest trends in clinical documentation practices and some challenges that come with it. Click now as they unveil 6 key guidelines for successful implementation.
Posted: 28 Jan 2014 | Premiered: Jan 24, 2014

Nuance

Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

Cloud Security: Enterprise Point of View
sponsored by Dimension Data
VIRTUAL SEMINAR: Access this webcast today to listen as Darren O'Loughlin, CSO for Dimension Data's global business enabling IT as a Service, shares strategic objectives for securing applications and workloads on an enterprise-class cloud.
Posted: 29 Jan 2015 | Premiered: 26 Nov 2014

Dimension Data

Cloud Service Provider Leads China With E-Ticketing System
sponsored by IBM
VIDEO: Huaxia Express has improved the transportation system in China while decreasing costs and increasing scalability.
Posted: 06 Apr 2017 | Premiered: 06 Apr 2017

TOPICS:  IT Management
IBM

Compucom and Intel vPro Out of the Box Innovation
sponsored by Intel
VIDEO: Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level.
Posted: 03 Dec 2009 | Premiered: 14 Sep 2009

Intel

Consider These Use Cases When Selecting Your MFT Technology
sponsored by IBM
WEBCAST: Gartner shares the key challenges and recommendations in selecting the right MFT solution for your organization.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM

Consolidate File Transfer Activity
sponsored by IBM
VIDEOCAST: Learn how IBM Sterling File Gateway provides a file transfer solution that's as powerful as it is easy to use.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Consolidate File Transfer Activity
sponsored by IBM
WEBCAST: Learn how IBM Sterling File Gateway provides a file transfer solution that's as powerful as it is easy to use.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM

Contact Us: SQL Server Offer
sponsored by Microsoft
WEBCAST: Ready to migrate to SQL Server? Discover support services that will help to smoothly and quickly begin your transition.
Posted: 10 May 2016 | Premiered: May 10, 2016

TOPICS:  IT Management
Microsoft

Converged Infrastructure Trend 2- New skill sets
sponsored by Hewlett-Packard Enterprise and Intel ®
VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.
Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

Hewlett-Packard Enterprise and Intel ®

Converged Infrastructure Trend 3- Software-defined Data Centers
sponsored by Hewlett-Packard Enterprise and Intel ®
VIDEO: This brief on-demand webcast provides information about the software-defined data center, explaining what this converged infrastructure trend is and how it can benefit your organization. Also inside, learn about the role of software-defined networking (SDN).
Posted: 26 Jul 2013 | Premiered: 26 Jul 2013

Hewlett-Packard Enterprise and Intel ®

Credit Union of Colorado Achieves Recoverability and Compliance Through Information Management
sponsored by Commvault
WEBCAST: This webcast to examines the management solution that the Credit Union of Colorado decided to implement in order to achieve a true information management strategy and ensure recoverability and compliance.
Posted: 30 Dec 2014 | Premiered: Feb 14, 2014

Commvault

Critical Capabilities for Object Storage
sponsored by IBM
WEBCAST: In this Gartner study, understand how 12 object storage products compare against seven critical capabilities.
Posted: 06 Sep 2016 | Premiered: Sep 6, 2016

TOPICS:  IT Management
IBM

Customer Testimonial: Levi's
sponsored by Commvault
VIRTUAL TRADESHOW: Watch this video to learn what Levi Strauss' VP and CTO Bart Hecht thinks about CommVault.
Posted: 30 Dec 2014 | Premiered: Feb 2, 2012

Commvault

Cybercrime: Don't Let End Users Be Your Weakest Link
sponsored by Dimension Data
WEBCAST: Cybercriminals are now attacking end users directly. Learn to use policy and education to keep your company safe.
Posted: 21 Jan 2016 | Premiered: Jan 22, 2016

TOPICS:  IT Management
Dimension Data

Data Exfiltration in Depth
sponsored by Intel Security
VIDEO: Deepen your understanding of data exfiltration with a presentation from two industry experts.
Posted: 21 Sep 2016 | Premiered: 21 Sep 2016

TOPICS:  IT Management
Intel Security

Data Loss Prevention: Protecting the Data that Matters
sponsored by Dimension Data
WEBCAST: The integrity of your business relies on data protection. Learn the key steps to keeping your data safe.
Posted: 21 Jan 2016 | Premiered: Jan 22, 2016

TOPICS:  IT Management
Dimension Data

Defeat the Grey
sponsored by McAfee, Inc.
VIDEO: Find out how to cut through mountains of grey to actionable information that improves response time and efficiency.
Posted: 10 May 2017 | Premiered: 10 May 2017

TOPICS:  IT Management
McAfee, Inc.

Delivering 3D Graphics from the Cloud
sponsored by NVIDIA/VMware
VIDEO: Many organizations depend on 3D graphics. Find out how highly mobile teams can still get optimized performance remotely.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management
NVIDIA/VMware

Delivering high performing mobile applications with Cloud
sponsored by IBM
WEBCAST: In this webcast, you will discover how to leverage the cloud to continuously deliver high-performance mobile apps, and integrate these apps with your existing IT systems to source new avenues of revenue and transform your business.
Posted: 12 Feb 2016 | Premiered: Feb 12, 2016

IBM

Delivering Value through Best Practice for Systems Engineering
sponsored by IBM
WEBCAST: View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more.
Posted: 17 Aug 2010 | Premiered: Feb 25, 2010

IBM

Dell PowerEdge VRTX Stands Alone Addressing IT Demands of Remote and Small Offices
sponsored by Dell India
WEBCAST: Read through this exclusive white paper to find out how Dell is transforming IT for remote and small offices with this virtualization-ready, critical piece of hardware.
Posted: 14 Feb 2014 | Premiered: Jun 30, 2013

Dell India
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