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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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How EDM Group Solves Automation Challenges of the Digital Mailroom
sponsored by Perceptive Software
VIDEO: Find out which industry-leading product helped an information management services provider gain a competitive edge over their peers, and solve the unique automation challenges of the digital mailroom.
Posted: 08 Jul 2014 | Premiered: 08 Jul 2014

Perceptive Software

How Effective Systems Management Can Improve your Infrastructure Speed
sponsored by Dell, Inc. and Intel®
VIDEO: This exclusive video details some systems management tools from Dell that will help improve your IT infrastructure speed.
Posted: 19 Sep 2014 | Premiered: 19 Sep 2014

Dell, Inc. and Intel®

How HPA improved IT value and facilitated maximum growth
sponsored by Cisco & Fujitsu
VIDEO: Hutchison Ports Australia is developing new facilities at Brisbane and expects that when fully operational, these facilities will increase capacity by almost 100 per cent, providing importers, exporters and shipping lines with more choice and better service. View this video to see how Fujitsu is helping them achieve these goals.
Posted: 24 Oct 2014 | Premiered: 24 Oct 2014

Cisco & Fujitsu

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How MSPs are Transforming the Reseller Channel
sponsored by Egenera
WEBCAST: This webinar explains how MSPs are enabling organizations to make the transition to cloud services, ultimately driving higher revenue margins. Watch and find out how cloud services give MSPs a chance to enhance their value to customers while developing new revenue streams.
Posted: 07 Aug 2014 | Premiered: Jun 11, 2014

Egenera

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Getting insight into server and VM performance is essential for IT at any organization. Culling the right data is a challenge, however, so this classroom will examine the best ways to sift through performance reports and apply this knowledge to increase efficiency and ROI.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014

SearchServerVirtualization

How to Stay Competitive in the Evolving ITSM Landscape
sponsored by FrontRange Solutions Inc.
VIDEO: In this video, discover how IT service management's competitive landscape is evolving—and not just focusing on solely the cloud or an on-premise environment. A vendor who provides a hybrid solution will be the one that comes out on top in the end, due to flexibility and scalability.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Limited
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

HP Propel Experience
sponsored by Hewlett-Packard Company
VIDEO: Tune into the following brief video to learn about HP Propel Portal, including how it can act as the go-to gateway for IT and as a single destination for business users to answer the questions they have for IT.
Posted: 17 Oct 2014 | Premiered: 17 Oct 2014

Hewlett-Packard Company

HP was the right choice of partner for RoadChef
sponsored by Hewlett-Packard Limited
WEBCAST: Tune into the following video case study to reveal why Roadchef selected HP to help them conquer the biggest IT transformation project they have ever undertaken.
Posted: 11 Aug 2014 | Premiered: Aug 11, 2014

Hewlett-Packard Limited

HP's Industry Leading Offshore Capability
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Hybrid ITSM Webinar
sponsored by FrontRange Solutions Inc.
WEBCAST: Join Gartner analyst Jarod Greene in this on-demand webinar to explore the capabilities and requirements of next-generation IT service management (ITSM), and identify the deployment model that makes the most sense with your business: cloud, on-premise, or a combination of both.
Posted: 02 Jul 2013 | Premiered: Dec 31, 2012

FrontRange Solutions Inc.

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z®
sponsored by IBM
WEBCAST: In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business.
Posted: 09 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

IBM

How to Choose an OTDR for Enterprise Fiber Testing
sponsored by Fluke Networks
WEBCAST: The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization.
Posted: 08 Sep 2008 | Premiered: Sep 8, 2008

Fluke Networks

How to Solve the Migration Puzzle
sponsored by Vision Solutions
VIDEO: This 2-minute video presents a systems migration solution that is built on years of experience working with companies of every size, in every industry on Windows, Linux, AIX, and more.
Posted: 08 Apr 2014 | Premiered: 08 Apr 2014

Vision Solutions

How You Can Leverage CA 3Tera AppLogic
sponsored by CA Technologies.
VIDEO: Watch this video and learn how you can leverage CA 3Tera AppLogic to roll out new business applications and services faster than you thought was possible. Bring the power of the cloud to your company.
Posted: 22 Mar 2011 | Premiered: 22 Mar 2011

CA Technologies.

HP Automated Network Management
sponsored by Hewlett-Packard Company
VIDEOCAST: Today's business environment is placing increasing demands on your network.  View this videocast and learn best practices to control your business critical network infrastructure using Automated Network Management. Gain complete control of your infrastructure with HP.
Posted: 22 Jul 2010 | Premiered: Jul 22, 2010

Hewlett-Packard Company

HP Business Service Management
sponsored by Hewlett-Packard Company
WEBCAST: HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Posted: 04 Feb 2011 | Premiered: Feb 4, 2011

Hewlett-Packard Company

HP GlancePlus
sponsored by Hewlett-Packard Company
TRIAL SOFTWARE: Keep business applications running smoothly and efficiently. HP GlancePlus software arms your organization with powerful system performance monitoring and diagnostic capabilities. It enables you to easily examine system activities, identify and resolve performance bottlenecks, and tune your system for more efficient operation.
Posted: 07 Oct 2010 | Premiered: 07 Oct 2010

Hewlett-Packard Company

HP Network Automation 9.00 Evaluation
sponsored by Hewlett-Packard Company
TRIAL SOFTWARE: HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks.
Posted: 16 Jul 2010 | Premiered: 16 Jul 2010

Hewlett-Packard Company

HP ProLiant BL465c G7 Server Blade
sponsored by AMD, Hewlett-Packard and Microsoft
VIDEO: Join Andrew Hawthorn as he introduces you to the new HP ProLiant BL465c G7 Server Blade. Featuring the latest AMD Opteron processors and integrated HP Virtual Connect FlexFabric architecture, the BL465c G7 helps simplify network connections, lower infrastructure costs, and delivers the performance you expect for demanding application workloads.
Posted: 09 Aug 2010 | Premiered: 05 Aug 2010


Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hyper-V Deployment and Best Practices
sponsored by Microsoft
WEBCAST: In this webcast a Senior Product Manager from the Windows Virtualization team discusses the Hyper-V virtualization capabilities built into Windows Server 2008. It offers an overview of system requirements, and best practices for successful depl...
Posted: 05 Dec 2008 | Premiered: Dec 5, 2008

Microsoft
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