IT Management  >   Systems Operations  >   Systems Management  >   Contact Center Management  >  

Contact Center Workforce Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
76 - 100 of 236 Matches Previous Page  | Next Page
How EDM Group Solves Automation Challenges of the Digital Mailroom
sponsored by Perceptive Software
VIDEO: Find out which industry-leading product helped an information management services provider gain a competitive edge over their peers, and solve the unique automation challenges of the digital mailroom.
Posted: 08 Jul 2014 | Premiered: 08 Jul 2014

Perceptive Software

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How MSPs are Transforming the Reseller Channel
sponsored by Egenera
WEBCAST: This webinar explains how MSPs are enabling organizations to make the transition to cloud services, ultimately driving higher revenue margins. Watch and find out how cloud services give MSPs a chance to enhance their value to customers while developing new revenue streams.
Posted: 07 Aug 2014 | Premiered: Jun 11, 2014

Egenera

How Siemens Automated their Global Shared Services Department
sponsored by Perceptive Software
VIDEO: Find out why one of the largest energy organizations made the decision to automate their global shared services department, which vendor they turned to for help and the results of implementation.
Posted: 08 Jul 2014 | Premiered: 10 May 2013

Perceptive Software

How to Drive User Adoption in New Technology Deployment
sponsored by Code42
WEBCAST: How can you successfully deploy a new technology and ensure users are on board? In this on-demand webinar, Paul Glen, author of "The Geek Leader's Handbook," delves into the interpersonal issues IT faces when implementing a new technology and shares how user adoption is the key to a successful deployment.
Posted: 07 Jul 2014 | Premiered: Jul 3, 2014

Code42

How to Stay Competitive in the Evolving ITSM Landscape
sponsored by FrontRange Solutions Inc.
VIDEO: In this video, discover how IT service management's competitive landscape is evolving—and not just focusing on solely the cloud or an on-premise environment. A vendor who provides a hybrid solution will be the one that comes out on top in the end, due to flexibility and scalability.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Limited
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

HP was the right choice of partner for RoadChef
sponsored by Hewlett-Packard Limited
WEBCAST: Tune into the following video case study to reveal why Roadchef selected HP to help them conquer the biggest IT transformation project they have ever undertaken.
Posted: 11 Aug 2014 | Premiered: Aug 11, 2014

Hewlett-Packard Limited

HP's Industry Leading Offshore Capability
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Hybrid ITSM Webinar
sponsored by FrontRange Solutions Inc.
WEBCAST: Join Gartner analyst Jarod Greene in this on-demand webinar to explore the capabilities and requirements of next-generation IT service management (ITSM), and identify the deployment model that makes the most sense with your business: cloud, on-premise, or a combination of both.
Posted: 02 Jul 2013 | Premiered: Dec 31, 2012

FrontRange Solutions Inc.

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z®
sponsored by IBM
WEBCAST: In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business.
Posted: 09 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

IBM

How to Choose an OTDR for Enterprise Fiber Testing
sponsored by Fluke Networks
WEBCAST: The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization.
Posted: 08 Sep 2008 | Premiered: Sep 8, 2008

Fluke Networks

How to Solve the Migration Puzzle
sponsored by Vision Solutions
VIDEO: This 2-minute video presents a systems migration solution that is built on years of experience working with companies of every size, in every industry on Windows, Linux, AIX, and more.
Posted: 08 Apr 2014 | Premiered: 08 Apr 2014

Vision Solutions

How You Can Leverage CA 3Tera AppLogic
sponsored by CA Technologies.
VIDEO: Watch this video and learn how you can leverage CA 3Tera AppLogic to roll out new business applications and services faster than you thought was possible. Bring the power of the cloud to your company.
Posted: 22 Mar 2011 | Premiered: 22 Mar 2011

CA Technologies.

HP Automated Network Management
sponsored by Hewlett-Packard Company
VIDEOCAST: Today's business environment is placing increasing demands on your network.  View this videocast and learn best practices to control your business critical network infrastructure using Automated Network Management. Gain complete control of your infrastructure with HP.
Posted: 22 Jul 2010 | Premiered: Jul 22, 2010

Hewlett-Packard Company

HP Business Service Management
sponsored by Hewlett-Packard Company
WEBCAST: HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Posted: 04 Feb 2011 | Premiered: Feb 4, 2011

Hewlett-Packard Company

HP GlancePlus
sponsored by Hewlett-Packard Company
TRIAL SOFTWARE: Keep business applications running smoothly and efficiently. HP GlancePlus software arms your organization with powerful system performance monitoring and diagnostic capabilities. It enables you to easily examine system activities, identify and resolve performance bottlenecks, and tune your system for more efficient operation.
Posted: 07 Oct 2010 | Premiered: 07 Oct 2010

Hewlett-Packard Company

HP Network Automation 9.00 Evaluation
sponsored by Hewlett-Packard Company
TRIAL SOFTWARE: HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks.
Posted: 16 Jul 2010 | Premiered: 16 Jul 2010

Hewlett-Packard Company

HP ProLiant BL465c G7 Server Blade
sponsored by AMD, Hewlett-Packard and Microsoft
VIDEO: Join Andrew Hawthorn as he introduces you to the new HP ProLiant BL465c G7 Server Blade. Featuring the latest AMD Opteron processors and integrated HP Virtual Connect FlexFabric architecture, the BL465c G7 helps simplify network connections, lower infrastructure costs, and delivers the performance you expect for demanding application workloads.
Posted: 09 Aug 2010 | Premiered: 05 Aug 2010


Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hyper-V Deployment and Best Practices
sponsored by Microsoft
WEBCAST: In this webcast a Senior Product Manager from the Windows Virtualization team discusses the Hyper-V virtualization capabilities built into Windows Server 2008. It offers an overview of system requirements, and best practices for successful depl...
Posted: 05 Dec 2008 | Premiered: Dec 5, 2008

Microsoft

IBM Advances Research Through Cloud Computing to Help Solve Real-World Problems
sponsored by IBM
VIDEO: Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.
Posted: 22 Sep 2010 | Premiered: 22 Sep 2010

IBM

IBM Cloud – Cloud Without Compromise
sponsored by IBM
VIDEO: Find out how you can have the ideal cloud system your infrastructure craves.
Posted: 10 Jun 2014 | Premiered: 28 Apr 2014

IBM
76 - 100 of 236 Matches Previous Page    2 3 4 5 6 7    Next Page
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement