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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Harvard Business Review - Rethinking the IT Business Partnership
sponsored by Oracle Corporation
VIDEO: Access this video to see a discussion about the importance of IT responsiveness and the popular adoption of business relationship management. Watch now to see how consistent communication throughout your enterprise's departments can eliminate complexity and help IT respond appropriately to customer needs.
Posted: 02 Oct 2015 | Premiered: 02 Oct 2015

Oracle Corporation

How Cloud Drives Organizational Culture Change
sponsored by Dell, Inc.
WEBCAST: In this brief webcast, tune into a discussion with Ozan Talu, director of Dell Cloud Dedicated Services, on how the cloud drives organizational culture change through technology and organizational transformation, leading to improved business outcomes.
Posted: 21 Aug 2015 | Premiered: Aug 21, 2015

Dell, Inc.

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Culling the right performance data, from both physical and virtual servers, is a challenge unto itself; however, it's a challenge made all the more complicated when there's also no clear consensus on the tools and techniques for monitoring this performance. Luckily, this classroom can help.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014


How to Optimize Your Legacy Data Center
sponsored by Hewlett Packard Enterprise & SUSE
WEBCAST: This webcast explores top considerations for migrating from inefficient, legacy environments in your data center to modern platforms. Tune in to learn how you can gain the most ROI and benefit from this transition.
Posted: 10 Nov 2015 | Premiered: Nov 3, 2015

Hewlett Packard Enterprise & SUSE

How Will Digital Transformation and the New Style of IT Impact Your Business?
sponsored by Hewlett-Packard Enterprise
VIDEO: In this video, Paul Evans, an expert on application transformation at HP, explains the keys to keeping pace with growing end user expectations for instantaneous, relevant, and robust customer experiences.
Posted: 15 Apr 2015 | Premiered: 30 Dec 2014

Hewlett-Packard Enterprise

HP and United: Teaming together for a successful migration
sponsored by Hewlett-Packard Enterprise
WEBCAST: In this brief video case study, learn how United Airlines achieved a quick IT migration of a large size and scale – all without impact from a technology perspective.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Enterprise
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

Gartner: Midsize Enterprises Should Embrace Hyperconvergence
sponsored by SimpliVity
WEBCAST: Midmarket I&O teams face constant pressure to simplify data centers. Find out why Gartner recommends hyperconvergence.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

TOPICS:  IT Management

Get Quick & Easy Access to IT Staffing with IM Link
sponsored by Ingram Micro
WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

Ingram Micro

GFI MAX Building Blocks & MSP University Podcast
sponsored by GFI Software
PODCAST: This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.
Posted: 10 Dec 2010 | Premiered: Dec 10, 2010

GFI Software

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

High Performance Graphics for Virtual Desktops
sponsored by NVIDIA/VMware
VIDEO: Graphics-rich apps are more popular than ever—but they require better VDI. Learn about the best offerings on the market.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z®
sponsored by IBM
WEBCAST: In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business.
Posted: 09 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)


How to Choose an OTDR for Enterprise Fiber Testing
sponsored by Fluke Networks
WEBCAST: The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization.
Posted: 08 Sep 2008 | Premiered: Sep 8, 2008

Fluke Networks

How to Solve the Migration Puzzle
sponsored by Vision Solutions
VIDEO: This 2-minute video presents a systems migration solution that is built on years of experience working with companies of every size, in every industry on Windows, Linux, AIX, and more.
Posted: 08 Apr 2014 | Premiered: 08 Apr 2014

Vision Solutions

How You Can Leverage CA 3Tera AppLogic
sponsored by CA Technologies.
VIDEO: Watch this video and learn how you can leverage CA 3Tera AppLogic to roll out new business applications and services faster than you thought was possible. Bring the power of the cloud to your company.
Posted: 22 Mar 2011 | Premiered: 22 Mar 2011

CA Technologies.

HP Automated Network Management
sponsored by Hewlett Packard Enterprise
VIDEOCAST: Today's business environment is placing increasing demands on your network.  View this videocast and learn best practices to control your business critical network infrastructure using Automated Network Management. Gain complete control of your infrastructure with HP.
Posted: 22 Jul 2010 | Premiered: Jul 22, 2010

Hewlett Packard Enterprise

HP Business Service Management
sponsored by Hewlett Packard Enterprise
WEBCAST: HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Posted: 04 Feb 2011 | Premiered: Feb 4, 2011

Hewlett Packard Enterprise

HP GlancePlus
sponsored by Hewlett Packard Enterprise
TRIAL SOFTWARE: Keep business applications running smoothly and efficiently. HP GlancePlus software arms your organization with powerful system performance monitoring and diagnostic capabilities. It enables you to easily examine system activities, identify and resolve performance bottlenecks, and tune your system for more efficient operation.
Posted: 07 Oct 2010 | Premiered: 07 Oct 2010

Hewlett Packard Enterprise

HP Network Automation 9.00 Evaluation
sponsored by Hewlett Packard Enterprise
TRIAL SOFTWARE: HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks.
Posted: 16 Jul 2010 | Premiered: 16 Jul 2010

Hewlett Packard Enterprise

HP ProLiant BL465c G7 Server Blade
sponsored by AMD, Hewlett-Packard and Microsoft
VIDEO: Join Andrew Hawthorn as he introduces you to the new HP ProLiant BL465c G7 Server Blade. Featuring the latest AMD Opteron processors and integrated HP Virtual Connect FlexFabric architecture, the BL465c G7 helps simplify network connections, lower infrastructure costs, and delivers the performance you expect for demanding application workloads.
Posted: 09 Aug 2010 | Premiered: 05 Aug 2010

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hyper-V Deployment and Best Practices
sponsored by Microsoft
WEBCAST: In this webcast a Senior Product Manager from the Windows Virtualization team discusses the Hyper-V virtualization capabilities built into Windows Server 2008. It offers an overview of system requirements, and best practices for successful depl...
Posted: 05 Dec 2008 | Premiered: Dec 5, 2008

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