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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Don't Let Legacy Infrastructure Be Your Legacy
sponsored by Red Hat
VIDEO: This video explains the advantages of using Linux to upgrade your legacy infrastructure, including more uptime and seamless app migration.
Posted: 17 Oct 2014 | Premiered: 23 May 2014

Red Hat

Edge for IT Leaders
sponsored by Unisys
VIDEO: This video explains how users can have access to end-to-end services and a cloud-based ITSM solution that features a real time business service impact dashboard.
Posted: 10 Jun 2015 | Premiered: 10 Jun 2015

Unisys

Edge for the Operations Support User
sponsored by Unisys
VIDEO: This video reveals a service management operations console that provides access to all the tools and information organizations need to quickly (and securely) address service requests and IT issues.
Posted: 11 Jun 2015 | Premiered: 11 Jun 2015

Unisys

Empowering Customers with 'People-Centric IT'
sponsored by RES Software
VIDEO: The following resource introduces RES IT Store, an IT service delivery platform that can allow businesses to deliver services to both users and IT by giving users an easy-to-use, self-service IT portal where they can interact with IT without delay, and while allowing the delivery of services when needed without manual intervention.
Posted: 05 Jun 2015 | Premiered: 05 Jun 2015

RES Software

Fanatical Support in a Microsoft World
sponsored by Rackspace
WEBCAST: Managing Microsoft Cloud can be complex, but Fanatical Support makes sure everything runs as smoothly as possible users. From getting started to daily support and troubleshooting, Fanatical Support makes Microsoft Cloud simple. Watch this video to learn more about Fanatical Support and how it can support your business needs.
Posted: 18 May 2015 | Premiered: Jan 30, 2015

Rackspace

Fundamentals of Application Release and Deployment
sponsored by IBM
WEBCAST: This webcast discusses strategies for automating the construction of applications as well as release and deployment.
Posted: 20 Jul 2015 | Premiered: Jun 19, 2014

IBM

Gain Instant Protection with Powerful VM Backup Software
sponsored by Commvault
WEBCAST: If you're looking to backup your virtualised datacentre and VMs, check out this webcast from CommVault, and learn how one of the leading dental service organizations in the US found a way to backup and manage their more than 400 virtual machines by choosing the right backup software.
Posted: 08 May 2014 | Premiered: Sep 3, 2013

Commvault

Get a Closer Look at Security Alerts
sponsored by Prelert
WEBCAST: Watch this webinar to discover how anomaly detection can update your IT for today's security environment.
Posted: 24 Mar 2015 | Premiered: Mar 24, 2015

Prelert

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Limited
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Limited

Dynamic Virtual Clients
sponsored by Intel
VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.
Posted: 03 Dec 2009 | Premiered: 05 Nov 2009

Intel

Eisenhower Medical Center completes complete data center move
sponsored by HP
WEBCAST: Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.
Posted: 10 Nov 2011 | Premiered: Nov 10, 2011

HP

Emerging Trends Radar Screen
sponsored by Gartner
WEBCAST: Tune in to this in-depth Gartner webcast to learn about emerging trends and how consumerization and mobile devices are driving innovation in the enterprise, and how you can tap into these rising trends to take your organization to the next level.
Posted: 02 Jul 2014 | Premiered: Jul 2, 2014, 01:00 EDT (05:00 GMT)

Gartner

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Enhancing Security with Intel® Trusted Execution Technology
sponsored by Dell, Inc. and Intel®
VIDEO: This video explains – in less than five minutes – how to enhance security with Intel Trusted Execution Technology (TXT). View now to learn more about this hardware-based security solution that can help you boost platform security, support compliance, protect virtualized data centers' clouds, and more!
Posted: 29 Aug 2013 | Premiered: 29 Aug 2013

Dell, Inc. and Intel®

Ensuring High Availability for Active Directory
sponsored by Dell Software
WEBCAST: This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.
Posted: 01 Apr 2012 | Premiered: Mar 20, 2012

Dell Software

Ericom Blaze — RDP Acceleration
sponsored by Ericom Software
TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.
Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

Ericom Software

ESET: Threat Center
sponsored by ESET
PRODUCT DEMO: IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
Posted: 02 Sep 2010 | Premiered: 02 Sep 2010

ESET

ESG Study - Citrix and HP Help Deliver Alternative Desktop Solutions
sponsored by Citrix and HP
VIDEO: Watch this webcast to learn about a desktop virtualization combined solution that will enable you to move, manage, and secure virtual desktops and components from a central location.
Posted: 03 Jun 2014 | Premiered: 29 May 2014

Citrix and HP

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis

Four Key Elements to Improving Systems Engineering in Aerospace and Defense
sponsored by IBM
WEBCAST: This webcast explores four key ways in which A&D companies can improve SE and looks at IBM Rational® solutions and approaches that can help organizations deliver quality products on time and within budget, while increasing efficiency and improving collaboration.
Posted: 13 Dec 2010 | Premiered: Dec 13, 2010

IBM

From Batch Processing to Workload Automation
sponsored by BMC Software, Inc.
PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

BMC Software, Inc.

Future Proofing your HP Business Critical Infrastructure
sponsored by Forsythe
WEBCAST: In this webcast, get a firsthand look into a virtual platform that is designed to meet your current and future IT demands. Learn how to right-size system capacity and improve workload scalability. Discover industry best practices to increase agility of applications and systems.
Posted: 19 Oct 2009 | Premiered: Oct 19, 2009

Forsythe

Gaining a Key Competitive Edge in the MSP Marketplace
sponsored by Autotask Corporation
VIDEO: This brief video describes a product that will bring accountability to your organization.
Posted: 29 Jan 2014 | Premiered: 29 Jan 2014

Autotask Corporation

Get Quick & Easy Access to IT Staffing with IM Link
sponsored by Ingram Micro
WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

Ingram Micro

GFI MAX Building Blocks & MSP University Podcast
sponsored by GFI Software
PODCAST: This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.
Posted: 10 Dec 2010 | Premiered: Dec 10, 2010

GFI Software
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