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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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Emerging Trends Radar Screen
sponsored by Gartner
WEBCAST: Tune in to this in-depth Gartner webcast to learn about emerging trends and how consumerization and mobile devices are driving innovation in the enterprise, and how you can tap into these rising trends to take your organization to the next level.
Posted: 02 Jul 2014 | Premiered: Jul 2, 2014, 01:00 EDT (05:00 GMT)

Gartner

End-to-End System Performance: Delivering Continuity and Reliability
sponsored by Dell, Inc.
VIDEO: It's the goal of every IT leader to hit the timelines set forth in planning and executing a project – but for a global sporting event, the pressure is paramount. Learn from those who were in the trenches about the solutions used, to ensure everyone involved had the best experience possible.
Posted: 29 Aug 2014 | Premiered: 29 Aug 2014

Dell, Inc.

ESG Study - Citrix and HP Help Deliver Alternative Desktop Solutions
sponsored by Citrix and HP
VIDEO: Watch this webcast to learn about a desktop virtualization combined solution that will enable you to move, manage, and secure virtual desktops and components from a central location.
Posted: 03 Jun 2014 | Premiered: 29 May 2014

Citrix and HP

Full Details on a Top Infrastructure Monitoring Solution
sponsored by CA Technologies.
WEBCAST: This live demo webcast covers a high level overview of the CA Nimsoft Monitoring Solution including comprehensive coverage, flexible licensing and deployment, service level insights, and more.
Posted: 04 Jun 2014 | Premiered: Jun 4, 2014

CA Technologies.

Gain Instant Protection with Powerful VM Backup Software
sponsored by CommVault Systems, Inc.
WEBCAST: If you're looking to backup your virtualised datacentre and VMs, check out this webcast from CommVault, and learn how one of the leading dental service organizations in the US found a way to backup and manage their more than 400 virtual machines by choosing the right backup software.
Posted: 08 May 2014 | Premiered: Sep 3, 2013

CommVault Systems, Inc.

Gaining a 30,000 Foot View Into Your Portfolio: Insights Into Portfolio Management from Air Traffic Control
sponsored by Innotas
WEBCAST: View this on-demand webinar, featuring Mark Mullaly, President of Interthink Consulting and author of PM.com's "Project Management in Practice" column, to learn what it takes to successfully implement a portfolio management solution, and how a different perspective could be your biggest asset.
Posted: 14 Aug 2014 | Premiered: Aug 14, 2014

Innotas

Gartner Webinar: SaaS and IT Service Management
sponsored by FrontRange Solutions Inc.
WEBCAST: Join Gartner analyst David Coyle in this on-demand webcast for an inside look at software as a service (SaaS) and IT service management, and learn how SaaS can benefit your organization.
Posted: 05 Jul 2013 | Premiered: Dec 31, 2011

FrontRange Solutions Inc.

HEAT Service Management Trial
sponsored by FrontRange Solutions Inc.
SOFTWARE DEMO: Click on the link to gain access to a software demo from FrontRange.
Posted: 17 Jul 2014 | Premiered: 17 Jul 2014

FrontRange Solutions Inc.

High Performance Mailrooms Cross the Finish Line First
sponsored by Perceptive Software
WEBCAST: Uncover the ins-and-outs of high performance digital mailrooms.
Posted: 03 Jul 2014 | Premiered: Dec 31, 2013

Perceptive Software

Hit the Resource Management Jackpot: 4 Critical Success Factors for Project-Driven Resource Management
sponsored by Innotas
WEBCAST: Andy Jordan of Projects at Work discusses the 4 critical success factors for effective resource management and how to introduce these into your organization.
Posted: 13 Aug 2014 | Premiered: Feb 20, 2014

Innotas

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Enhancing Security with Intel® Trusted Execution Technology
sponsored by Dell, Inc. and Intel®
VIDEO: This video explains – in less than five minutes – how to enhance security with Intel Trusted Execution Technology (TXT). View now to learn more about this hardware-based security solution that can help you boost platform security, support compliance, protect virtualized data centers' clouds, and more!
Posted: 29 Aug 2013 | Premiered: 29 Aug 2013

Dell, Inc. and Intel®

Ensuring High Availability for Active Directory
sponsored by Dell Software
WEBCAST: This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.
Posted: 01 Apr 2012 | Premiered: Mar 20, 2012

Dell Software

Ericom Blaze — RDP Acceleration
sponsored by Ericom Software
TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.
Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

Ericom Software

ESET: Threat Center
sponsored by ESET
PRODUCT DEMO: IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
Posted: 02 Sep 2010 | Premiered: 02 Sep 2010

ESET

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis

Four Key Elements to Improving Systems Engineering in Aerospace and Defense
sponsored by IBM
WEBCAST: This webcast explores four key ways in which A&D companies can improve SE and looks at IBM Rational® solutions and approaches that can help organizations deliver quality products on time and within budget, while increasing efficiency and improving collaboration.
Posted: 13 Dec 2010 | Premiered: Dec 13, 2010

IBM

From Batch Processing to Workload Automation
sponsored by BMC Software, Inc.
PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

BMC Software, Inc.

Future Proofing your HP Business Critical Infrastructure
sponsored by Forsythe
WEBCAST: In this webcast, get a firsthand look into a virtual platform that is designed to meet your current and future IT demands. Learn how to right-size system capacity and improve workload scalability. Discover industry best practices to increase agility of applications and systems.
Posted: 19 Oct 2009 | Premiered: Oct 19, 2009

Forsythe

Gaining a Key Competitive Edge in the MSP Marketplace
sponsored by Autotask Corporation
VIDEO: This brief video describes a product that will bring accountability to your organization.
Posted: 29 Jan 2014 | Premiered: 29 Jan 2014

Autotask Corporation

Get Quick & Easy Access to IT Staffing with IM Link
sponsored by Ingram Micro
WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

Ingram Micro

GFI MAX Building Blocks & MSP University Podcast
sponsored by GFI Software
PODCAST: This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.
Posted: 10 Dec 2010 | Premiered: Dec 10, 2010

GFI Software

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems
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