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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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How CIOs Gain a Competitive Edge with a Service-centric Enterprise
sponsored by Atos
WEBCAST: When it comes to digital transformation, you face a myriad of challenges. IT organizations are pursuing a graduated bi-modal strategy that industrializes and automates self-service capabilities. Watch this webcast to learn about a three-step roadmap that includes practical examples, real-world use cases, and more.
Posted: 26 Jun 2017 | Premiered: Jun 26, 2017

Atos

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

Health Insurance Provider Transforms Their Data Platform
sponsored by IBM
VIDEO: James Wade of Florida Blue discusses the solutions that helped reduce hold times and eliminate fraud.
Posted: 06 Apr 2017 | Premiered: 06 Apr 2017

TOPICS:  IT Management
IBM

High Performance Graphics for Virtual Desktops
sponsored by NVIDIA/VMware
VIDEO: Graphics-rich apps are more popular than ever—but they require better VDI. Learn about the best offerings on the market.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management
NVIDIA/VMware

Hightail Chooses IBM for Storage That Grows With Its Data
sponsored by IBM
WEBCAST: Learn how Hightail reduced costs, increased storage and cut power consumption by 30% with IBM Cloud Object Storage.
Posted: 06 Sep 2016 | Premiered: Sep 6, 2016

TOPICS:  IT Management
IBM

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems

How High-Performance Storage Drives Competitive Advantage
sponsored by NetApp
VIDEO: A managed backup provider describes how its solution lets it scale linearly and segment clouds the way it wants to.
Posted: 01 Nov 2016 | Premiered: 01 Nov 2016

TOPICS:  IT Management
NetApp

How LexisNexis Empowers Its Service Team
sponsored by Oracle Corporation
WEBCAST: Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.
Posted: 28 Jan 2016 | Premiered: Jan 28, 2016

TOPICS:  IT Management
Oracle Corporation

How Many Clicks Does It Take to Get to the Center of VDI?
sponsored by Dell, Inc. and Intel®
WEBCAST: How many tasks can one platform automate? Learn about comprehensive solutions simple enough for any organization to use.
Posted: 16 Sep 2015 | Premiered: Sep 16, 2015

TOPICS:  IT Management
Dell, Inc. and Intel®

How One Solution Handled Federal Government Security Demands
sponsored by Riverbed Technology, Inc.
WEBCAST: The U.S. government has big IT needs in security and performance. Discover a single solution that met all expectations.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

How Shipping Tech Firm Delivers Performance to Customers
sponsored by NetApp
VIDEO: All-flash storage drives growth, protects customer data and meets customer needs at a U.S. postal partner.
Posted: 01 Nov 2016 | Premiered: 01 Nov 2016

TOPICS:  IT Management
NetApp

How the Global Nature of Threats Impacts Security
sponsored by Dimension Data
WEBCAST: Cyberthreats are more sophisticated than ever. Learn why managed security services have become crucial to stay safe.
Posted: 21 Jan 2016 | Premiered: Jan 22, 2016

TOPICS:  IT Management
Dimension Data

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z®
sponsored by IBM
WEBCAST: In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business.
Posted: 09 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

IBM

How to Bring Business Continuity (BC) to the Branch
sponsored by Riverbed Technology, Inc.
WEBCAST: Continuity is for more than data centers. Learn how to extend BC to remote branches, and how this prevents catastrophe.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

How to Choose an OTDR for Enterprise Fiber Testing
sponsored by Fluke Networks
WEBCAST: The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization.
Posted: 08 Sep 2008 | Premiered: Sep 8, 2008

Fluke Networks

How to Enforce Limits Without Location-Based Security
sponsored by Dell
VIDEO: Location-based security makes things easier for your business. Find out what you may have to resort to without it.
Posted: 28 Jan 2015 | Premiered: 28 Jan 2015

TOPICS:  IT Management
Dell

How to Optimize Azure for Public, Private or Hybrid Cloud
sponsored by Rackspace
WEBCAST: Access this resource to hear two experts discuss important use cases and how to maximize your investment in Azure.
Posted: 11 Nov 2015 | Premiered: Nov 11, 2015

TOPICS:  IT Management
Rackspace

How to Slash RPO and RTO for Timely, Dependable Recovery
sponsored by Riverbed Technology, Inc.
WEBCAST: Backup and recovery is crucial for ROBOs. Find out why not all solutions are created equal, and how to maximize speed.
Posted: 08 Mar 2016 | Premiered: Mar 9, 2016

TOPICS:  IT Management
Riverbed Technology, Inc.

How to Solve the Migration Puzzle
sponsored by Vision Solutions
VIDEO: This 2-minute video presents a systems migration solution that is built on years of experience working with companies of every size, in every industry on Windows, Linux, AIX, and more.
Posted: 08 Apr 2014 | Premiered: 08 Apr 2014

Vision Solutions

How You Can Leverage CA 3Tera AppLogic
sponsored by CA Technologies.
VIDEO: Watch this video and learn how you can leverage CA 3Tera AppLogic to roll out new business applications and services faster than you thought was possible. Bring the power of the cloud to your company.
Posted: 22 Mar 2011 | Premiered: 22 Mar 2011

CA Technologies.

HP Automated Network Management
sponsored by Hewlett Packard Enterprise
VIDEOCAST: Today's business environment is placing increasing demands on your network.  View this videocast and learn best practices to control your business critical network infrastructure using Automated Network Management. Gain complete control of your infrastructure with HP.
Posted: 22 Jul 2010 | Premiered: Jul 22, 2010

Hewlett Packard Enterprise

HP Business Service Management
sponsored by Hewlett Packard Enterprise
WEBCAST: HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Posted: 04 Feb 2011 | Premiered: Feb 4, 2011

Hewlett Packard Enterprise

HP GlancePlus
sponsored by Hewlett Packard Enterprise
TRIAL SOFTWARE: Keep business applications running smoothly and efficiently. HP GlancePlus software arms your organization with powerful system performance monitoring and diagnostic capabilities. It enables you to easily examine system activities, identify and resolve performance bottlenecks, and tune your system for more efficient operation.
Posted: 07 Oct 2010 | Premiered: 07 Oct 2010

Hewlett Packard Enterprise
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