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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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Podcast: Trash the old data: A firm record retention schedule can lead to DM success
sponsored by Iron Mountain
PODCAST: Lack of a firm record retention schedule can cost your organization money and increase liability. Thankfully, this podcast presents strategies to create an effective firm record retention schedule for DM success.
Posted: 24 Sep 2012 | Premiered: Sep 19, 2012

Iron Mountain

Product Demo: Monitor Manage and Report on Up to 30 Servers
sponsored by CA Technologies.
SOFTWARE DOWNLOAD: This free IT monitoring tool provides the ability to monitor, manage and report on up to 30 servers, applications and devices.
Posted: 04 Jun 2014 | Premiered: 04 Jun 2014

CA Technologies.

Product Demo: Put Effective Infrastructure Monitoring to the Test
sponsored by CA Technologies.
SOFTWARE DOWNLOAD: This registration form allows IT professionals considering CA Nimsoft Monitor to request a full trial version of the tool.
Posted: 04 Jun 2014 | Premiered: 04 Jun 2014

CA Technologies.

Red Hat Enterprise Linux Asks, What If?
sponsored by Red Hat
VIDEO: This video will introduce you to some of the opportunities Red Hat Enterprise Linux can create for your business. Watch and discover what Red Hat can do for you.
Posted: 26 Nov 2013 | Premiered: 26 Nov 2013

Red Hat

RoadChef have found HP to be an honest partner
sponsored by Hewlett-Packard Limited
VIDEO: Honesty is one of the most important traits that any vendor can provide to its customer—even when the topics are not so soothing to the ear. Check out the following video case study to hear why Roadchef fully confides in the honesty of HP.
Posted: 11 Aug 2014 | Premiered: 11 Aug 2014

Hewlett-Packard Limited

Score & Prioritize: Strategically Plan Your Portfolio with Ease
sponsored by Innotas
WEBCAST: In this webinar, you'll discover why implementing a scoring and prioritization process is not only easy, but can bring significant benefits, while moving your organization towards strategic alignment with the business.
Posted: 12 Aug 2014 | Premiered: May 15, 2014

Innotas

Selecting the Right Class Server UPS
sponsored by Eaton Corporation
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Self-Service Strategies That Put Service Relationship Management Into Hyperdrive
sponsored by Hewlett-Packard Company
WEBCAST: Take a look at this exclusive webcast to learn more about implementing effective self-service strategies.
Posted: 28 Aug 2014 | Premiered: Aug 28, 2014

Hewlett-Packard Company

Podcast: Enable Enterprise Agility by Managing Feedback Loops
sponsored by Hewlett-Packard Company
PODCAST: This webcast covers the importance of automated feedback loops in the creating a more agile data center.
Posted: 03 Dec 2013 | Premiered: Nov 18, 2013

Hewlett-Packard Company

Podcast: The challenges of managing mobile devices across a corporate IT environment
sponsored by BlackBerry
PODCAST: This informative podcast discusses the common mobile device management challenges that IT faces and what your organization can do to alleviate them.
Posted: 31 Oct 2013 | Premiered: Oct 31, 2013

BlackBerry

Podcast: Why SAP ERP As A Platform For Growth?
sponsored by itelligence, Inc.
PODCAST: Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success.  This session teaches you how to optimize the implementation of your ERP deployment for maximum gain.
Posted: 14 Oct 2010 | Premiered: Oct 14, 2010

itelligence, Inc.

Powering Converged Infrastructure
sponsored by Eaton Corporation
WEBCAST: This brief on-demand video provides a clear view of the converged infrastructure, as well as the energy reliability and power management needs of this strategy.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Powering Tomorrow’s Cloud – An Overview
sponsored by Intel
VIDEOCAST: While a move to the cloud can benefit most enterprises, it is often time consuming and burdensome on your budget. Access this white paper to learn how to utilize technologies to optimize your cloud experience.
Posted: 04 Oct 2011 | Premiered: Oct 4, 2011

Intel

Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: 06 Jan 2009 | Premiered: Jan 6, 2009

Numara Software

Predictive Insights: Undiagnosed Outages Use Case
sponsored by IBM
VIDEO: System outages can cause your business significant time and money, and traditional monitoring applications often don't track all of the system's metrics. You need a proactive approach to problem and performance management to prevent those outages before they occur.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

Oracle Corporation

Recognize your Apps Personalities
sponsored by Hewlett-Packard Company
VIDEO: This brief video explains how the right applications transformation strategy can lead your enterprise to a new level of success by enabling you to categorize and profile apps based on business impact, simplify apps management, and more.
Posted: 09 Oct 2013 | Premiered: 09 Oct 2013

Hewlett-Packard Company

Red Hat Enterprise Virtualization Competitive Features, Performance and Price
sponsored by Red Hat and HP
WEBCAST: Access this webcast to learn about the new features of Red Hat Enterprise Virtualization 3.0. This webcast provides a hypervisor comparison and outlines the benefits of choosing an open-source, enterprise-ready option.
Posted: 19 Jul 2012 | Premiered: Feb 16, 2012

Red Hat and HP

Reduce the Cost and Complexity of Multi-sourced IT Environments
sponsored by Hewlett-Packard Company
WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
Posted: 27 Jul 2012 | Premiered: May 9, 2012

Hewlett-Packard Company

Reduce Your Desktop TCO Through Client-Side Virtualization
sponsored by Virtual Computer, Inc.
WEBCAST: For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Virtual Computer, Inc.

Reducing IT TCO with Effective Endpoint Security Management
sponsored by Lumension
PODCAST: This audiocast includes the findings from Aberdeen Group's latest report "Endpoint Security, Endpoint Management: The Cost Cutter's Case for Convergence", information about which endpoint security management technologies are used by "Best-in-Class" organizations, and recommendations to improve your security and ultimately reduce IT TCO.
Posted: 12 Aug 2009 | Premiered: Aug 12, 2009

Lumension

Refreshing IT Infrastructure with the Xeon Processor 5500 Series
sponsored by Intel Corporation
PODCAST: In this Podcast, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements
Posted: 21 May 2009 | Premiered: May 11, 2009

Intel Corporation

SAS® Strategic Performance Management
sponsored by SAS
WEBCAST: SAS Strategic Performance Management facilitates the creation, communication and execution of strategy - promoting focus, alignment and agility throughout the organization.
Posted: 10 Sep 2008 | Premiered: Sep 5, 2008

SAS

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Service Provisioning and Configuration – Path to the Cloud with Ben Newton and David Williams
sponsored by BMC-Accenture
PODCAST: When you look at moving to the cloud and consider all the hype that’s out there, it can be difficult to know where to start. The smart place to begin is with automation. This resource explores the hype on IT automation. Learn about service provisioning, configuration, and discover a path to the cloud.
Posted: 13 Jan 2012 | Premiered: Jan 13, 2012

BMC-Accenture
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