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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Protecting Your Organization from DNS Security Threats
sponsored by Cloudmark
WEBCAST: This webinar provides a detailed look at common threats to DNS infrastructure, and how your enterprise can mitigate these threats.
Posted: 26 Jan 2015 | Premiered: Nov 13, 2014

Cloudmark

Raise Cyber Risk Awareness and Management in the C-Suite
sponsored by SurfWatch Labs
WEBCAST: This webcast discusses how you can bring security to the boardroom with effective and proactive security leadership.
Posted: 27 Mar 2015 | Premiered: Dec 2, 2014

SurfWatch Labs

Red Hat Enterprise Linux Asks, What If?
sponsored by Red Hat
VIDEO: This video will introduce you to some of the opportunities Red Hat Enterprise Linux can create for your business. Watch and discover what Red Hat can do for you.
Posted: 26 Nov 2013 | Premiered: 26 Nov 2013

Red Hat

Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Premiered: Oct 7, 2008

newScale, Inc.

Podcast: Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
PODCAST: Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

PODCAST: Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
sponsored by ASG Software Solutions
PODCAST: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

ASG Software Solutions

Podcast: Enable Enterprise Agility by Managing Feedback Loops
sponsored by Hewlett-Packard Company
PODCAST: This webcast covers the importance of automated feedback loops in the creating a more agile data center.
Posted: 03 Dec 2013 | Premiered: Nov 18, 2013

Hewlett-Packard Company

Podcast: The challenges of managing mobile devices across a corporate IT environment
sponsored by BlackBerry
PODCAST: This informative podcast discusses the common mobile device management challenges that IT faces and what your organization can do to alleviate them.
Posted: 31 Oct 2013 | Premiered: Oct 31, 2013

BlackBerry

Podcast: Why SAP ERP As A Platform For Growth?
sponsored by itelligence, Inc.
PODCAST: Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success.  This session teaches you how to optimize the implementation of your ERP deployment for maximum gain.
Posted: 14 Oct 2010 | Premiered: Oct 14, 2010

itelligence, Inc.

Powering Converged Infrastructure
sponsored by Eaton Corporation
WEBCAST: This brief on-demand video provides a clear view of the converged infrastructure, as well as the energy reliability and power management needs of this strategy.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Powering Tomorrow’s Cloud – An Overview
sponsored by Intel
VIDEOCAST: While a move to the cloud can benefit most enterprises, it is often time consuming and burdensome on your budget. Access this white paper to learn how to utilize technologies to optimize your cloud experience.
Posted: 04 Oct 2011 | Premiered: Oct 4, 2011

Intel

Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: 06 Jan 2009 | Premiered: Jan 6, 2009

Numara Software

Predictive Insights: Undiagnosed Outages Use Case
sponsored by IBM
VIDEO: System outages can cause your business significant time and money, and traditional monitoring applications often don't track all of the system's metrics. You need a proactive approach to problem and performance management to prevent those outages before they occur.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

Oracle Corporation

Recognize your Apps Personalities
sponsored by Hewlett-Packard Company
VIDEO: This brief video explains how the right applications transformation strategy can lead your enterprise to a new level of success by enabling you to categorize and profile apps based on business impact, simplify apps management, and more.
Posted: 09 Oct 2013 | Premiered: 09 Oct 2013

Hewlett-Packard Company

Red Hat Enterprise Virtualization Competitive Features, Performance and Price
sponsored by Red Hat and HP
WEBCAST: Access this webcast to learn about the new features of Red Hat Enterprise Virtualization 3.0. This webcast provides a hypervisor comparison and outlines the benefits of choosing an open-source, enterprise-ready option.
Posted: 19 Jul 2012 | Premiered: Feb 16, 2012

Red Hat and HP

Reduce the Cost and Complexity of Multi-sourced IT Environments
sponsored by Hewlett-Packard Company
WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
Posted: 27 Jul 2012 | Premiered: May 9, 2012

Hewlett-Packard Company

Reduce Your Desktop TCO Through Client-Side Virtualization
sponsored by Virtual Computer, Inc.
WEBCAST: For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Virtual Computer, Inc.

Reducing IT TCO with Effective Endpoint Security Management
sponsored by Lumension
PODCAST: This audiocast includes the findings from Aberdeen Group's latest report "Endpoint Security, Endpoint Management: The Cost Cutter's Case for Convergence", information about which endpoint security management technologies are used by "Best-in-Class" organizations, and recommendations to improve your security and ultimately reduce IT TCO.
Posted: 12 Aug 2009 | Premiered: Aug 12, 2009

Lumension

Refreshing IT Infrastructure with the Xeon Processor 5500 Series
sponsored by Intel Corporation
PODCAST: In this Podcast, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements
Posted: 21 May 2009 | Premiered: May 11, 2009

Intel Corporation

SAS® Strategic Performance Management
sponsored by SAS
WEBCAST: SAS Strategic Performance Management facilitates the creation, communication and execution of strategy - promoting focus, alignment and agility throughout the organization.
Posted: 10 Sep 2008 | Premiered: Sep 5, 2008

SAS

Selecting the Right Class Server UPS
sponsored by Eaton Corporation
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Service Provisioning and Configuration – Path to the Cloud with Ben Newton and David Williams
sponsored by BMC-Accenture
PODCAST: When you look at moving to the cloud and consider all the hype that’s out there, it can be difficult to know where to start. The smart place to begin is with automation. This resource explores the hype on IT automation. Learn about service provisioning, configuration, and discover a path to the cloud.
Posted: 13 Jan 2012 | Premiered: Jan 13, 2012

BMC-Accenture

Six Steps to Application Retirement
sponsored by Informatica
WEBCAST: How do you retire a legacy application and the supporting software and hardware stack, while keeping the data accessible for reporting, compliance, and regular business needs? In this webinar, you will learn the six steps to safely retire legacy applications using Informatica’s cost-effective information lifecycle management solution.
Posted: 02 Jun 2010 | Premiered: Jun 2, 2010

Informatica
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