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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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Overcome Big Challenges with StruxureWare for Data Centers
sponsored by APC by Schneider Electric
VIDEO: You can have a single pane of glass to control and optimize your business through StruxureWare from Schneider Electric. No more scattered spreadsheets. No more functional silos. Download the video and discover how to reduce capital and operational expenditure by 30%.
Posted: 06 Nov 2014 | Premiered: 12 Jun 2013

APC by Schneider Electric

Podcast: Trash the old data: A firm record retention schedule can lead to DM success
sponsored by Iron Mountain
PODCAST: Lack of a firm record retention schedule can cost your organization money and increase liability. Thankfully, this podcast presents strategies to create an effective firm record retention schedule for DM success.
Posted: 24 Sep 2012 | Premiered: Sep 19, 2012

Iron Mountain

Prefabricated Data Center Modules Provide Predictable Performance
sponsored by Schneider Electric
VIDEO: This video examines how combining a high level of integration together with factory assembly and testing enables Schneider Electric's prefabricated data center modules to take a lot of the guesswork out of designed facility performance.
Posted: 30 Oct 2014 | Premiered: 13 Jan 2014

Schneider Electric

Rack Provisioning Use Case
sponsored by Intel Data Center Manager
VIDEO: Using the Intel Data Centre Manager, you can monitor your servers in real time to uncover the true peak power performance. You can then set a policy to the peak capacity of the servers and add more to a rack without impacting performance.
Posted: 10 Nov 2014 | Premiered: 01 Oct 2014

Intel Data Center Manager

Red Hat Enterprise Linux Asks, What If?
sponsored by Red Hat
VIDEO: This video will introduce you to some of the opportunities Red Hat Enterprise Linux can create for your business. Watch and discover what Red Hat can do for you.
Posted: 26 Nov 2013 | Premiered: 26 Nov 2013

Red Hat

Overview of Cloud-Managed WiFi: The Next Step in Wireless Evolution
sponsored by Meraki
PODCAST: Learn how you can get a cost-effective, simple, and secure network with a centralized control system to help your IT team.
Posted: 18 Aug 2010 | Premiered: Aug 18, 2010

Meraki

Overview of Office 365
sponsored by CDW Corporation
WEBCAST: This exclusive webcast details the key features of Microsoft Office 365 and will help you work through the implementation process.
Posted: 01 Jul 2014 | Premiered: Jun 10, 2014

CDW Corporation

Overview of SAP Solutions on the HP Windows Integrity Platform
sponsored by Hewlett-Packard Company
WEBCAST: Attend this Webcast to learn about the advantages of combining SAP and your Windows platform and the steps you can take to ensure a successful upgrade in your organization.
Posted: 06 Dec 2006 | Premiered: Dec 13, 2006, 14:00 EST (19:00 GMT)

Hewlett-Packard Company

PacketTrap MSP 6.0
sponsored by Dell Software
TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.
Posted: 24 Aug 2011 | Premiered: 23 Aug 2011

Dell Software

PlateSpin Recon: Virtual Capacity Management and Consolidation Planning
sponsored by Novell, Inc.
WEBCAST: Watch this webcast to learn about a new unique workload profiling tool that takes the guess work out of identifying underutilized physical servers and virtual hosts. Learn how to leverage this tool for improved use and longer life of your current hardware.
Posted: 28 Aug 2009 | Premiered: Aug 28, 2009

Novell, Inc.

Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Premiered: Oct 7, 2008

newScale, Inc.

Podcast: Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
PODCAST: Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

PODCAST: Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
sponsored by ASG Software Solutions
PODCAST: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

ASG Software Solutions

Podcast: Enable Enterprise Agility by Managing Feedback Loops
sponsored by Hewlett-Packard Company
PODCAST: This webcast covers the importance of automated feedback loops in the creating a more agile data center.
Posted: 03 Dec 2013 | Premiered: Nov 18, 2013

Hewlett-Packard Company

Podcast: The challenges of managing mobile devices across a corporate IT environment
sponsored by BlackBerry
PODCAST: This informative podcast discusses the common mobile device management challenges that IT faces and what your organization can do to alleviate them.
Posted: 31 Oct 2013 | Premiered: Oct 31, 2013

BlackBerry

Podcast: Why SAP ERP As A Platform For Growth?
sponsored by itelligence, Inc.
PODCAST: Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success.  This session teaches you how to optimize the implementation of your ERP deployment for maximum gain.
Posted: 14 Oct 2010 | Premiered: Oct 14, 2010

itelligence, Inc.

Powering Converged Infrastructure
sponsored by Eaton Corporation
WEBCAST: This brief on-demand video provides a clear view of the converged infrastructure, as well as the energy reliability and power management needs of this strategy.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Powering Tomorrow’s Cloud – An Overview
sponsored by Intel
VIDEOCAST: While a move to the cloud can benefit most enterprises, it is often time consuming and burdensome on your budget. Access this white paper to learn how to utilize technologies to optimize your cloud experience.
Posted: 04 Oct 2011 | Premiered: Oct 4, 2011

Intel

Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: 06 Jan 2009 | Premiered: Jan 6, 2009

Numara Software

Predictive Insights: Undiagnosed Outages Use Case
sponsored by IBM
VIDEO: System outages can cause your business significant time and money, and traditional monitoring applications often don't track all of the system's metrics. You need a proactive approach to problem and performance management to prevent those outages before they occur.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

Oracle Corporation

Recognize your Apps Personalities
sponsored by Hewlett-Packard Company
VIDEO: This brief video explains how the right applications transformation strategy can lead your enterprise to a new level of success by enabling you to categorize and profile apps based on business impact, simplify apps management, and more.
Posted: 09 Oct 2013 | Premiered: 09 Oct 2013

Hewlett-Packard Company

Red Hat Enterprise Virtualization Competitive Features, Performance and Price
sponsored by Red Hat and HP
WEBCAST: Access this webcast to learn about the new features of Red Hat Enterprise Virtualization 3.0. This webcast provides a hypervisor comparison and outlines the benefits of choosing an open-source, enterprise-ready option.
Posted: 19 Jul 2012 | Premiered: Feb 16, 2012

Red Hat and HP

Reduce the Cost and Complexity of Multi-sourced IT Environments
sponsored by Hewlett-Packard Company
WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
Posted: 27 Jul 2012 | Premiered: May 9, 2012

Hewlett-Packard Company

Reduce Your Desktop TCO Through Client-Side Virtualization
sponsored by Virtual Computer, Inc.
WEBCAST: For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Virtual Computer, Inc.
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