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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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Real Power for Virtualization
sponsored by Eaton Corporation
WEBCAST: This brief video offers insight to help you manage power in your virtual environment more effectively.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Red Hat Enterprise Linux Asks, What If?
sponsored by Red Hat
VIDEO: This video will introduce you to some of the opportunities Red Hat Enterprise Linux can create for your business. Watch and discover what Red Hat can do for you.
Posted: 26 Nov 2013 | Premiered: 26 Nov 2013

Red Hat

Rogue IT on the Rise? SAM Strategies and Tools
sponsored by CDW Corporation
VIDEO: This exclusive video covers the need for software asset management to control end users during the rise of rogue IT.
Posted: 17 Jul 2014 | Premiered: 18 Apr 2014

CDW Corporation

Siemens Automates their Global Shared Services Department
sponsored by Perceptive Software
VIDEO: Find out why one of the largest energy organizations made the decision to automate their global shared services department, which vendor they turned to for help and the results of implementation.
Posted: 08 Jul 2014 | Premiered: 10 May 2013

Perceptive Software

Site visit programs fuel outsourcing success
sponsored by Hewlett-Packard Limited
WEBCAST: Site visit programs play a critical role in any successful outsourcing initiative. This on-demand webcast describes key features of an effective site visit program.
Posted: 11 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Supporting Meaningful Use with Interoperability
sponsored by GE
WEBCAST: View this webcast to discover the need for interoperable systems in perinatal units in order to improve clinician workflow and patient care. Click now to explore the benefits of one software solution that integrates all data onto one screen for ease of use and accessibility.
Posted: 09 Dec 2013 | Premiered: Nov 30, 2012

GE

Systems of Engagement: The Future of Enterprise IT
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, Forrester Research Vice President and Principal Analyst John McCarthy describes how systems of engagement are shaping the future of enterprise IT. Tune in to learn more today.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

Oracle Corporation

Recognize your Apps Personalities
sponsored by Hewlett-Packard Company
VIDEO: This brief video explains how the right applications transformation strategy can lead your enterprise to a new level of success by enabling you to categorize and profile apps based on business impact, simplify apps management, and more.
Posted: 09 Oct 2013 | Premiered: 09 Oct 2013

Hewlett-Packard Company

Red Hat Enterprise Virtualization Competitive Features, Performance and Price
sponsored by Red Hat and HP
WEBCAST: Access this webcast to learn about the new features of Red Hat Enterprise Virtualization 3.0. This webcast provides a hypervisor comparison and outlines the benefits of choosing an open-source, enterprise-ready option.
Posted: 19 Jul 2012 | Premiered: Feb 16, 2012

Red Hat and HP

Reduce the Cost and Complexity of Multi-sourced IT Environments
sponsored by Hewlett-Packard Company
WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
Posted: 27 Jul 2012 | Premiered: May 9, 2012

Hewlett-Packard Company

Reduce Your Desktop TCO Through Client-Side Virtualization
sponsored by Virtual Computer, Inc.
WEBCAST: For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Virtual Computer, Inc.

Reducing IT TCO with Effective Endpoint Security Management
sponsored by Lumension
PODCAST: This audiocast includes the findings from Aberdeen Group's latest report "Endpoint Security, Endpoint Management: The Cost Cutter's Case for Convergence", information about which endpoint security management technologies are used by "Best-in-Class" organizations, and recommendations to improve your security and ultimately reduce IT TCO.
Posted: 12 Aug 2009 | Premiered: Aug 12, 2009

Lumension

Refreshing IT Infrastructure with the Xeon Processor 5500 Series
sponsored by Intel Corporation
PODCAST: In this Podcast, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements
Posted: 21 May 2009 | Premiered: May 11, 2009

Intel Corporation

SAS® Strategic Performance Management
sponsored by SAS
WEBCAST: SAS Strategic Performance Management facilitates the creation, communication and execution of strategy - promoting focus, alignment and agility throughout the organization.
Posted: 10 Sep 2008 | Premiered: Sep 5, 2008

SAS

Selecting the Right Class Server UPS
sponsored by Eaton Corporation
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Service Provisioning and Configuration – Path to the Cloud with Ben Newton and David Williams
sponsored by BMC-Accenture
PODCAST: When you look at moving to the cloud and consider all the hype that’s out there, it can be difficult to know where to start. The smart place to begin is with automation. This resource explores the hype on IT automation. Learn about service provisioning, configuration, and discover a path to the cloud.
Posted: 13 Jan 2012 | Premiered: Jan 13, 2012

BMC-Accenture

Six Steps to Application Retirement
sponsored by Informatica
WEBCAST: How do you retire a legacy application and the supporting software and hardware stack, while keeping the data accessible for reporting, compliance, and regular business needs? In this webinar, you will learn the six steps to safely retire legacy applications using Informatica’s cost-effective information lifecycle management solution.
Posted: 02 Jun 2010 | Premiered: Jun 2, 2010

Informatica

SMART Guidance for Exchange Migrations
sponsored by BinaryTree
WEBCAST: Microsoft Exchange Server 2013 has several new features, this webinar reviews some of these and walks through the migration process from Exchange Server 2010 or earlier.
Posted: 03 Oct 2013 | Premiered: Sep 26, 2013

BinaryTree

Smarter Planet Industry Solutions technical podcast series: Season 1
sponsored by IBM
PODCAST: Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion.
Posted: 21 Dec 2011 | Premiered: Oct 21, 2011

IBM

Solving Scripting Problems with Technology
sponsored by Network Automation, Inc
WEBCAST: Companies currently writing scripts should also understand the implications of practicing this approach. This webcast follows the evolution of scripting and presents both its benefits and risks. Learn about an alternative to this traditional process that can allow you to reduce costs and free up time.
Posted: 23 Nov 2010 | Premiered: Nov 23, 2010

Network Automation, Inc

Talking Innovation - Five Disruptive Trends Changing the Face of IT
sponsored by CA Technologies.
WEBCAST: This exclusive webcast analyzes how five growing technology trends are disrupting traditional IT and provides advice on how to manage them.
Posted: 16 May 2014 | Premiered: May 16, 2014

CA Technologies.

The CIO Perspective on Intel vPro Technology
sponsored by Intel
VIDEO: Gerry Weaver, CIO of the State of Indiana, and Diane Bryant, CIO of Intel, talk about how Intel vPro technology helps address end-user and IT efficiencies in their environments. The CIOs discuss real ROI numbers from Intel vPro technology, including savings of $1 million or more.
Posted: 29 Apr 2010 | Premiered: 11 Jan 2010

Intel

The Future of Energy Efficiency in the Data Center
sponsored by Viridity Software
WEBCAST: Join Michael Rowan, Co-Founder and CTO, Viridity Software, and Michelle Bailey, Senior Research Analyst, IDC and as they discuss why it’s important to accurately measure how power is being consumed by IT equipment, impending legislation affecting energy usage, and other issues related to the future of energy efficiency in the data center.
Posted: 31 Aug 2010 | Premiered: Aug 31, 2010

Viridity Software
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