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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Improve Customer Service and IT Service Support via Cognitive Computing
sponsored by IBM
VIDEO: Delve into the thickets of your multi-vendor IT landscape, and discover how to easily and quickly resolve your IT support problems in order to get your systems back online with cognitive computing. Tune in now to revamp your customer support with an automated technology support service.
Posted: 29 Mar 2017 | Premiered: 28 Jul 2016

IBM

How to Solve the Migration Puzzle
sponsored by Vision Solutions
VIDEO: This 2-minute video presents a systems migration solution that is built on years of experience working with companies of every size, in every industry on Windows, Linux, AIX, and more.
Posted: 08 Apr 2014 | Premiered: 08 Apr 2014

Vision Solutions

How You Can Leverage CA 3Tera AppLogic
sponsored by CA Technologies.
VIDEO: Watch this video and learn how you can leverage CA 3Tera AppLogic to roll out new business applications and services faster than you thought was possible. Bring the power of the cloud to your company.
Posted: 22 Mar 2011 | Premiered: 22 Mar 2011

CA Technologies.

HP Automated Network Management
sponsored by Hewlett Packard Enterprise
VIDEOCAST: Today's business environment is placing increasing demands on your network.  View this videocast and learn best practices to control your business critical network infrastructure using Automated Network Management. Gain complete control of your infrastructure with HP.
Posted: 22 Jul 2010 | Premiered: Jul 22, 2010

Hewlett Packard Enterprise

HP Business Service Management
sponsored by Hewlett Packard Enterprise
WEBCAST: HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Posted: 04 Feb 2011 | Premiered: Feb 4, 2011

Hewlett Packard Enterprise

HP GlancePlus
sponsored by Hewlett Packard Enterprise
TRIAL SOFTWARE: Keep business applications running smoothly and efficiently. HP GlancePlus software arms your organization with powerful system performance monitoring and diagnostic capabilities. It enables you to easily examine system activities, identify and resolve performance bottlenecks, and tune your system for more efficient operation.
Posted: 07 Oct 2010 | Premiered: 07 Oct 2010

Hewlett Packard Enterprise

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Enterprise
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

HP Network Automation 9.00 Evaluation
sponsored by Hewlett Packard Enterprise
TRIAL SOFTWARE: HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks.
Posted: 16 Jul 2010 | Premiered: 16 Jul 2010

Hewlett Packard Enterprise

HP ProLiant BL465c G7 Server Blade
sponsored by AMD, Hewlett-Packard and Microsoft
VIDEO: Join Andrew Hawthorn as he introduces you to the new HP ProLiant BL465c G7 Server Blade. Featuring the latest AMD Opteron processors and integrated HP Virtual Connect FlexFabric architecture, the BL465c G7 helps simplify network connections, lower infrastructure costs, and delivers the performance you expect for demanding application workloads.
Posted: 09 Aug 2010 | Premiered: 05 Aug 2010


HPE Services for Office 365 Drive Digital Collaboration
sponsored by Hewlett-Packard Enterprise
VIDEO: HPE's expertise combined with Office 365 offers a single, cloud-based solution with end-to-end accountability.
Posted: 17 Oct 2016 | Premiered: 17 Oct 2016

TOPICS:  IT Management
Hewlett-Packard Enterprise

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hyper Convergence in the Era of Always-On Business
sponsored by HPE and Veeam
WEBCAST: In this expert webcast, discover why hyper convergence remains such a big deal for virtualized environments—and separate fact from vendor hype. Tune in to examine how hyper convergence-based data center modernization will help you set the stage for high availability and rapid recoverability.
Posted: 06 Apr 2016 | Premiered: Mar 23, 2016

HPE and Veeam

Hyper-V Deployment and Best Practices
sponsored by Microsoft
WEBCAST: In this webcast a Senior Product Manager from the Windows Virtualization team discusses the Hyper-V virtualization capabilities built into Windows Server 2008. It offers an overview of system requirements, and best practices for successful depl...
Posted: 05 Dec 2008 | Premiered: Dec 5, 2008

Microsoft

Hyperconverged Infrastructure for Remote Offices
sponsored by SimpliVity
WEBCAST: This webcast addresses ways that hyper-converged infrastructure can benefit your remote offices – having consistent application performance, fast reliable data protection, maximum WAM efficiency, and better use of IT staff. Download now to learn more and see a short demo of the system.
Posted: 19 Jul 2016 | Premiered: Nov 12, 2015

SimpliVity

Hyperconvergence Beyond the Hype: Extending to the Branch
sponsored by Riverbed Technology, Inc.
WEBCAST: Access this expert discussion to find out how Agile IT and Zero Branch IT transform your organization.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

IBM Advances Research Through Cloud Computing to Help Solve Real-World Problems
sponsored by IBM
VIDEO: Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.
Posted: 22 Sep 2010 | Premiered: 22 Sep 2010

IBM

IBM Cloud – Cloud Without Compromise
sponsored by IBM
VIDEO: Find out how you can have the ideal cloud system your infrastructure craves.
Posted: 10 Jun 2014 | Premiered: 28 Apr 2014

IBM

IBM Cognos 8 BI Demonstration
sponsored by IBM
PRODUCT DEMO: This demonstration shows all the capabilities of the IBM Cognos 8 BI product. Demos are presented for all roles including employees, managers, BI professionals, business analysts, and system administrators.
Posted: 17 Mar 2010 | Premiered: 17 Mar 2010

IBM

IBM Cognos 8 Business Intelligence Online Demo
sponsored by IBM Cognos
SOFTWARE DEMO: Complete capabilities in a single product. See key features for IT and business users.
Posted: 11 Sep 2008 | Premiered: 11 Sep 2008

IBM Cognos

IBM Cognos Online Conference for Retailers and Manufactures
sponsored by IBM
VIRTUAL SEMINAR: This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.
Posted: 24 Sep 2009 | Premiered: 21 Oct 2009

IBM

IBM developerWorks tech talk series for cloud computing - Live technical sessions with cloud experts
sponsored by IBM
WEBCAST: Cloud computing is all the buzz in the IT world and as you begin planning your cloud adoption strategy, you must be sure that you leverage the right technologies to smooth the transition. Check out this webcast to review key insights on how to optimize your cloud computing projects.
Posted: 30 Apr 2012 | Premiered: May 1, 2012

IBM

IBM Tivoli Live Monitoring Services Demo
sponsored by IBM
PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.
Posted: 20 May 2011 | Premiered: 20 May 2011

IBM

IBM Virtualization Management Solutions
sponsored by IBM
VIDEO: This video describes how IBM Virtualization Management Solutions can help you manage physical and virtual resources across the technology infrastructure.
Posted: 19 May 2011 | Premiered: 23 Jun 2010

IBM

Improve Datacenter Efficiency by Refreshing Sun SPARC/Solaris Servers
sponsored by Oracle Corporation
WEBCAST: Oracle's Tom Atwood, Senior Principal Product Director and Gary Combs, SPARC Specialist discuss how you can refresh legacy systems onto the latest server technology and take advantage of virtualization techniques to help you build an efficient, agile datacenter.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Oracle Corporation

Increase your Citrix XenDesktop monitoring capabilities using HP Operations Management Software
sponsored by Citrix Ready and ComTrade
WEBCAST: Join us to learn how ComTrade's Smart Plug-in for Citrix (Citrix SPI) helps you measure, monitor and manage XenDesktop and gives you an end-to-end overview from within the HP Operations Manager and HP BSM.
Posted: 06 Sep 2012 | Premiered: Sep 26, 2012, 13:00 EDT (17:00 GMT)

Citrix Ready and ComTrade
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