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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Seize the power of connected intelligence
sponsored by Hewlett-Packard Limited
WEBCAST: This brief webcast demonstrates how with connected intelligence, IT leaders will be able to proactively manage information related risk, enhance customer experiences, optimize business performance, and discover new market opportunities.
Posted: 07 Sep 2012 | Premiered: Sep 7, 2012

Hewlett-Packard Limited

Service Optimization Maturity Assessment
sponsored by TeamQuest Corporation
VIDEO: This brief video explains how service optimization maturity models play a key role in gradually refining optimization efforts. Watch and learn how to optimize without compromising your overall service quality or value.
Posted: 23 Jun 2015 | Premiered: 23 Jun 2015

TeamQuest Corporation

Systems of Engagement: The Future of Enterprise IT
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, Forrester Research Vice President and Principal Analyst John McCarthy describes how systems of engagement are shaping the future of enterprise IT. Tune in to learn more today.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

The 5 Levels of IT Service Optimization Maturity
sponsored by TeamQuest Corporation
WEBCAST: This webcast explores the 5 levels of IT service optimization maturity and how that affects business outcomes.
Posted: 16 Jun 2015 | Premiered: Jun 16, 2015

TeamQuest Corporation

The Benefits of Cloud Mobility Management
sponsored by BlackBerry
WEBCAST: In this webcast, discover how cloud EMM works and what benefits it provides.
Posted: 24 Apr 2015 | Premiered: Apr 9, 2015

BlackBerry

The CIO Agenda for 2015
sponsored by Gartner
WEBCAST: View this exclusive Gartner Symposium presentation to learn what should be on the agenda for CIOs in 2015.
Posted: 05 Jun 2015 | Premiered: Jun 5, 2015

Gartner

The Data Center Life Cycle
sponsored by Schneider Electric
VIDEO: Schneider Electric helps you focus on the Data Centre Life Cycle to keep your business agile to innovate and move forward. From assessing to designing and building and operating the data centre, Schneider works alongside you through the lifecycle as many times as you need to go through it.
Posted: 04 Nov 2014 | Premiered: 06 Nov 2013

Schneider Electric

The Data Center Life Cycle: Operation Services
sponsored by Schneider Electric
VIDEO: Offering scalable services, you can choose between vendor management for one point of contact off-site, managed maintenance for a dedicated Schneider professional in your data centre, or the popular facility operations option to employ a full time in-house staff.
Posted: 04 Nov 2014 | Premiered: 06 Mar 2014

Schneider Electric

The Future of the Contact Center: 7 Key Trends in 2015
sponsored by Five9
WEBCAST: In this webcast, Liz Osborn, VP of Product and Solution Marketing at Five9, discusses 7 key trends that are shaping the future of the contact center, from social engagement to OmniChannel capabilities. Watch now to access useful advice on maximizing the benefits of these trends within your organization.
Posted: 04 Jun 2015 | Premiered: Apr 2, 2015

Five9

The New Style of Business
sponsored by Hewlett-Packard Company
WEBCAST: This short webcast highlights some of the biggest technologies that are affecting businesses today, and what they mean for the role of IT.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

The Top 10 Strategic Trends for 2015
sponsored by Gartner
WEBCAST: This exclusive Gartner presentation contains a detailed evaluation of the top 10 trends that will revolutionise the world of IT in the near future.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Gartner

Selecting the Right Class Server UPS
sponsored by Eaton Corporation
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

Service Provisioning and Configuration – Path to the Cloud with Ben Newton and David Williams
sponsored by BMC-Accenture
PODCAST: When you look at moving to the cloud and consider all the hype that’s out there, it can be difficult to know where to start. The smart place to begin is with automation. This resource explores the hype on IT automation. Learn about service provisioning, configuration, and discover a path to the cloud.
Posted: 13 Jan 2012 | Premiered: Jan 13, 2012

BMC-Accenture

Six Steps to Application Retirement
sponsored by Informatica
WEBCAST: How do you retire a legacy application and the supporting software and hardware stack, while keeping the data accessible for reporting, compliance, and regular business needs? In this webinar, you will learn the six steps to safely retire legacy applications using Informatica’s cost-effective information lifecycle management solution.
Posted: 02 Jun 2010 | Premiered: Jun 2, 2010

Informatica

SMART Guidance for Exchange Migrations
sponsored by BinaryTree
WEBCAST: Microsoft Exchange Server 2013 has several new features, this webinar reviews some of these and walks through the migration process from Exchange Server 2010 or earlier.
Posted: 03 Oct 2013 | Premiered: Sep 26, 2013

BinaryTree

Smarter Planet Industry Solutions technical podcast series: Season 1
sponsored by IBM
PODCAST: Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion.
Posted: 21 Dec 2011 | Premiered: Oct 21, 2011

IBM

Solving Scripting Problems with Technology
sponsored by Network Automation, Inc
WEBCAST: Companies currently writing scripts should also understand the implications of practicing this approach. This webcast follows the evolution of scripting and presents both its benefits and risks. Learn about an alternative to this traditional process that can allow you to reduce costs and free up time.
Posted: 23 Nov 2010 | Premiered: Nov 23, 2010

Network Automation, Inc

Talking Innovation - Five Disruptive Trends Changing the Face of IT
sponsored by CA Technologies.
WEBCAST: This exclusive webcast analyzes how five growing technology trends are disrupting traditional IT and provides advice on how to manage them.
Posted: 16 May 2014 | Premiered: May 16, 2014

CA Technologies.

The CIO Perspective on Intel vPro Technology
sponsored by Intel
VIDEO: Gerry Weaver, CIO of the State of Indiana, and Diane Bryant, CIO of Intel, talk about how Intel vPro technology helps address end-user and IT efficiencies in their environments. The CIOs discuss real ROI numbers from Intel vPro technology, including savings of $1 million or more.
Posted: 29 Apr 2010 | Premiered: 11 Jan 2010

Intel

The Future of Energy Efficiency in the Data Center
sponsored by Viridity Software
WEBCAST: Join Michael Rowan, Co-Founder and CTO, Viridity Software, and Michelle Bailey, Senior Research Analyst, IDC and as they discuss why it’s important to accurately measure how power is being consumed by IT equipment, impending legislation affecting energy usage, and other issues related to the future of energy efficiency in the data center.
Posted: 31 Aug 2010 | Premiered: Aug 31, 2010

Viridity Software

The Impacts and Implications of Big Data on the Data Centre
sponsored by Equinix
WEBCAST: Explore this whitepaper to learn about how best to confront the IT burdens associated with big data processing, and how you can turn your data center into a strategic asset and take full advantage of data growth.
Posted: 22 Apr 2014 | Premiered: Dec 31, 2013

Equinix

The management cockpit approach to running your IT environment
sponsored by Hewlett-Packard Company
WEBCAST: As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.
Posted: 13 Nov 2013 | Premiered: Nov 13, 2013

Hewlett-Packard Company

The Many Benefits of Lean IT
sponsored by Cisco Systems, Inc.
VIDEO: Can a leaner approach to IT deliver greater value at lower cost? Flextronics' CIO David Smoley reveals how a lean approach to IT, similar to successful methods used in manufacturing, delivers greater value to organizations and their customers.
Posted: 20 Sep 2010 | Premiered: 20 Sep 2010

Cisco Systems, Inc.

The Survival Guide to the EBS R12 Upgrade Survival Guide
sponsored by Dell Software
WEBCAST: This webcast  shows you how to effectively manage an upgrade to Oracle E-Business Suite R12.
Posted: 21 Sep 2011 | Premiered: Sep 21, 2011

Dell Software

Top Benefits of Using a Single Management Tool Console
sponsored by CA Technologies.
WEBCAST: This exclusive webcast features a hands-on demo of a product that offers a single infrastructure management console.
Posted: 31 Jan 2014 | Premiered: Jan 31, 2014

CA Technologies.
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