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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Podcast: Unleashing the Power of Big Data Analytics
sponsored by Unisys
PODCAST: In the following podcasts, listeners can enjoy hearing a data scientist's take on how big data analytics benefit IT and the organization at large.
Posted: 26 Oct 2015 | Premiered: Oct 26, 2015


Re-Imagining Business in the Digital Economy
sponsored by SAP America, Inc.
WEBCAST: In this webcast, join Amr El Meleegy and Christopher Dinkel as they describe tech trends that are inspiring disruption across the organization. Learn how to leverage these disruptors by enabling IT with technical debt reversal, social activation, cloud orchestration, and more.
Posted: 10 Aug 2015 | Premiered: Jun 25, 2015

SAP America, Inc.

Reduce Attack Surface and Compliance Risks with Unified Threat Protection
sponsored by Proofpoint, Inc.
WEBCAST: In this webcast, Joe Diamond, Director of Product Marketing for Information Protection at Proofpoint, explains how to protect your sensitive information from malicious attacks, system glitch, and human error with ongoing security solutions. View now to reduce your attack surface with automated classification.
Posted: 05 Nov 2015 | Premiered: Nov 5, 2015

Proofpoint, Inc.

RockYou Customer Video
sponsored by Rackspace
WEBCAST: In this webcast, learn why RockYou decided to move their infrastructure to the cloud, and the business benefits they saw from doing so, including: increased uptime, quick and easy scalability, less pressure on internal IT, and more.
Posted: 18 Nov 2015 | Premiered: Jun 25, 2015


Schenider Podcast: Partnership, evolved; Partnering to Win
sponsored by Schneider Electric
PODCAST: In the following podcast, learn why partnering with the right service provider can make all the difference in your IT environment. Tune in now to learn how to find the right service provider and ensure that your business runs smoothly, even in the wake of new IT pressures like the third platform.
Posted: 29 Sep 2015 | Premiered: Sep 22, 2015

Schneider Electric

Seize the power of connected intelligence
sponsored by Hewlett-Packard Enterprise
WEBCAST: This brief webcast demonstrates how with connected intelligence, IT leaders will be able to proactively manage information related risk, enhance customer experiences, optimize business performance, and discover new market opportunities.
Posted: 07 Sep 2012 | Premiered: Sep 7, 2012

Hewlett-Packard Enterprise

PODCAST: Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
sponsored by ASG Software Solutions
PODCAST: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

ASG Software Solutions

Podcast: Enable Enterprise Agility by Managing Feedback Loops
sponsored by Hewlett Packard Enterprise
PODCAST: This webcast covers the importance of automated feedback loops in the creating a more agile data center.
Posted: 03 Dec 2013 | Premiered: Nov 18, 2013

Hewlett Packard Enterprise

Podcast: The challenges of managing mobile devices across a corporate IT environment
sponsored by BlackBerry
PODCAST: This informative podcast discusses the common mobile device management challenges that IT faces and what your organization can do to alleviate them.
Posted: 31 Oct 2013 | Premiered: Oct 31, 2013


Podcast: Why SAP ERP As A Platform For Growth?
sponsored by itelligence, Inc.
PODCAST: Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success.  This session teaches you how to optimize the implementation of your ERP deployment for maximum gain.
Posted: 14 Oct 2010 | Premiered: Oct 14, 2010

itelligence, Inc.

Powering Converged Infrastructure
sponsored by Eaton
WEBCAST: This brief on-demand video provides a clear view of the converged infrastructure, as well as the energy reliability and power management needs of this strategy.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014


Powering Tomorrow’s Cloud – An Overview
sponsored by Intel
VIDEOCAST: While a move to the cloud can benefit most enterprises, it is often time consuming and burdensome on your budget. Access this white paper to learn how to utilize technologies to optimize your cloud experience.
Posted: 04 Oct 2011 | Premiered: Oct 4, 2011


Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: 06 Jan 2009 | Premiered: Jan 6, 2009

Numara Software

Predictive Insights: Undiagnosed Outages Use Case
sponsored by IBM
VIDEO: System outages can cause your business significant time and money, and traditional monitoring applications often don't track all of the system's metrics. You need a proactive approach to problem and performance management to prevent those outages before they occur.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013


Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry
sponsored by Oracle Corporation
WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”
Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

Oracle Corporation

Realizing the Benefits of Enterprise UCC
sponsored by Dimension Data
VIRTUAL ENVIRONMENT: Disjointed communications is a drain. Learn how a unified communication and collaboration (UCC) strategy changes that.
Posted: 26 Feb 2015 | Premiered: 26 Feb 2015

TOPICS:  IT Management
Dimension Data

Recognize your Apps Personalities
sponsored by Hewlett Packard Enterprise
VIDEO: This brief video explains how the right applications transformation strategy can lead your enterprise to a new level of success by enabling you to categorize and profile apps based on business impact, simplify apps management, and more.
Posted: 09 Oct 2013 | Premiered: 09 Oct 2013

Hewlett Packard Enterprise

Red Hat Enterprise Virtualization Competitive Features, Performance and Price
sponsored by Red Hat and HP
WEBCAST: Access this webcast to learn about the new features of Red Hat Enterprise Virtualization 3.0. This webcast provides a hypervisor comparison and outlines the benefits of choosing an open-source, enterprise-ready option.
Posted: 19 Jul 2012 | Premiered: Feb 16, 2012

Red Hat and HP

Reduce the Cost and Complexity of Multi-sourced IT Environments
sponsored by Hewlett Packard Enterprise
WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
Posted: 27 Jul 2012 | Premiered: May 9, 2012

Hewlett Packard Enterprise

Reduce Your Desktop TCO Through Client-Side Virtualization
sponsored by Virtual Computer, Inc.
WEBCAST: For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Virtual Computer, Inc.

Reducing IT TCO with Effective Endpoint Security Management
sponsored by Lumension
PODCAST: This audiocast includes the findings from Aberdeen Group's latest report "Endpoint Security, Endpoint Management: The Cost Cutter's Case for Convergence", information about which endpoint security management technologies are used by "Best-in-Class" organizations, and recommendations to improve your security and ultimately reduce IT TCO.
Posted: 12 Aug 2009 | Premiered: Aug 12, 2009


Refreshing IT Infrastructure with the Xeon Processor 5500 Series
sponsored by Intel Corporation
PODCAST: In this Podcast, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements
Posted: 21 May 2009 | Premiered: May 11, 2009

Intel Corporation

SAS® Strategic Performance Management
sponsored by SAS
WEBCAST: SAS Strategic Performance Management facilitates the creation, communication and execution of strategy - promoting focus, alignment and agility throughout the organization.
Posted: 10 Sep 2008 | Premiered: Sep 5, 2008


Selecting the Right Class Server UPS
sponsored by Eaton
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014


Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.
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