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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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IT without Boundaries: Achieving Stability and Agility
sponsored by Red Hat
VIDEO: View this video to learn about a company that can help businesses achieve an IT environment without boundaries. Watch now and see how you can enable powerful agility all while aligning the needs of both the business and IT.
Posted: 14 Apr 2016 | Premiered: 14 Apr 2016

Red Hat

ITSM Drives Digital Transformation at the NHS Education for Scotland
sponsored by ServiceNow
VIDEO: In this brief video, Christopher Wroath, Interim Director of Digital Transformation, explains why not changing to a service management culture is not an option at the NHS Education for Scotland. Uncover how this enables them to demonstrate a properly integrated service-led experience for trainees.
Posted: 02 Mar 2016 | Premiered: 05 Nov 2015

ServiceNow

Keep Data Safe, Whether at Rest or in Motion
sponsored by Riverbed Technology, Inc.
WEBCAST: Learn how the right technology ensures data remains safe when transported to enterprise data centers.
Posted: 08 Mar 2016 | Premiered: Mar 9, 2016

TOPICS:  IT Management
Riverbed Technology, Inc.

LOGICcards Overview: Delivering Real-time Insights to MSPs and ITSPs
sponsored by LogicNow
VIDEO: In this brief video, learn more on how LOGICcards can allow MSPs and IT professionals to create predictive observations that are translated into proactive actions you can take to make your customers' IT systems work better and more efficiently.
Posted: 11 Apr 2016 | Premiered: 11 Apr 2016

LogicNow

Machine Learning Anomaly Detection for IT Ops
sponsored by Prelert
VIDEO: Watch this brief video to discover how you can more effectively monitor all your data and discover why a problem occurs before it can harm your network.
Posted: 25 Mar 2015 | Premiered: 25 Mar 2015

Prelert

Magic Quadrant for Mobile Application Development Platforms
sponsored by IBM
WEBCAST: Find out which vendors industry experts at Gartner have named as leaders in the mobile app development platform market.
Posted: 01 Oct 2015 | Premiered: Oct 1, 2015

TOPICS:  IT Management
IBM

MIMIX 8.1 Demo: Leading the way in innovative HA/DR for IBM i
sponsored by Vision Solutions
VIDEO: This video provides a demonstration of a high availability and disaster recovery platform designed to keep your business running without interruption. Watch this video to take a tour of the new features in this platform that deliver easier management, stronger confidence in your HA/DR readiness, and increased replication performance.
Posted: 14 Apr 2016 | Premiered: 14 Apr 2016

Vision Solutions

IT Innovation as a Priority
sponsored by Cisco Systems, Inc.
VIDEO: Today as a CIO, not only is maintaining operational excellence part of your role, but driving innovation is also high on the priority list. In this video, VP IT and Administration at Hearst Television, Inc., shares how he was able to maintain operational excellence and create an innovative virtualization solution.
Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

Cisco Systems, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Learn More About The Instant-On Enterprise
sponsored by HP
WEBCAST: Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise.
Posted: 09 Nov 2011 | Premiered: Nov 9, 2011

HP

Linux Without Limits: An Introductory Video
sponsored by IBM
VIDEO: In this brief video, you will discover a suite of hardware, software, services, and solutions that will empower you to unleash the full potential of Linux for your business. Tune in to deliver the flexibility and agility your organization craves with this trusted enterprise system, and scale out to 8,000 virtual servers in a single system.
Posted: 24 Feb 2016 | Premiered: 17 Aug 2015

IBM

Magic Quadrant for Enterprise Mobility Management Suites
sponsored by Citrix
WEBCAST: Mobile growth has made EMM essential. Learn which options Gartner recommends for short-term and long-term goals.
Posted: 31 Aug 2015 | Premiered: Aug 31, 2015

TOPICS:  IT Management
Citrix

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Manage IT like a Super Hero: Save time, Reduce cost and Innovate in the era of Cloud
sponsored by IBM
WEBCAST: Register for this exclusive event to explore some IBM solutions that can help you operations, performance, analytics, automation and delivery of IT services in today's complex on-premise and cloud environments.
Posted: 24 Oct 2014 | Premiered: Sep 30, 2014

IBM

Manage Your Data Better with SAP HANA
sponsored by SAP America, Inc.
VIDEO: In this video, learn how SAP HANA, a next-generation data management platform, can manage transactional and analytics data in the same database, simplifying your IT environment and giving you real-time access to data.
Posted: 16 Oct 2013 | Premiered: 14 May 2012

SAP America, Inc.

Managed VDI Services & WaaS: What they mean to IT Leadership
sponsored by Dell, Inc.
WEBCAST: Cloud is an enabler to this transformation. Find out why the majority of IT leaders expect cloud to help them innovate, not just save money.
Posted: 14 Aug 2014 | Premiered: Jul 15, 2014

Dell, Inc.

Managing Complex Applications
sponsored by BlueStripe Software
PODCAST: Listen to the Podcast, "Managing Complex Applications with Intelligence" for a quick overview of the challenges virtualization has brought to managing applications.
Posted: 18 Nov 2008 | Premiered: Nov 18, 2008

BlueStripe Software

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

Microsoft Azure StorSimple Overview
sponsored by Microsoft
VIDEO: Learn the value StorSimple has brought to customers, with specific case studies on a range of businesses.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

TOPICS:  IT Management
Microsoft

Mission-Critical Converged Infrastructure Podcast Series
sponsored by HP & Intel®
PODCAST: This podcast discusses the challenges that come with a mission-critical environment and the four characteristics of a converged infrastructure to meet the ever-changing demands of business.
Posted: 09 May 2011 | Premiered: May 9, 2011

HP & Intel®

More Visibility for UK ITSP Drives Profitability
sponsored by Autotask Corporation
VIDEO: This brief video covers the value of visibility to your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Moving Beyond People Glue and Silos
sponsored by IBM
VIDEO: This quick video outlines why replacing this "people glue" strategy with reliable, repeatable systems and processes that break siloes and meet the needs of multiple users across the organization is critical to interlinking success and truly achieving information governance.
Posted: 26 Jul 2013 | Premiered: 27 Jun 2013

IBM

Moving Safely: From Cisco ACE to a Software Defined World
sponsored by Citrix
WEBCAST: The network is going virtual. Find out how to get there safely by building in application awareness up front.
Posted: 10 Mar 2015 | Premiered: Mar 10, 2015

TOPICS:  IT Management
Citrix

Moving Technology Infrastructure into the Future: Value and Performance through Consolidation
sponsored by Hewlett Packard Enterprise
WEBCAST: This white paper explains the benefits of IT consolidation, which can help to reduce costs and complexities while improving efficiency and productivity.
Posted: 05 Jun 2014 | Premiered: Jan 31, 2014

Hewlett Packard Enterprise

Moving to the Future: Data Center Development Model
sponsored by Dimension Data
VIDEO: Tech and business are changing fast. Learn to use your data center for better performance, access, savings and more.
Posted: 05 May 2015 | Premiered: 05 May 2015

TOPICS:  IT Management
Dimension Data
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