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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Making the Shift to a Hybrid Solution
sponsored by FrontRange Solutions Inc.
VIDEO: Investigate the leading provider of hybrid ITSM solutions and integrated client solutions around the world.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Manage a Digitally Driven World By Streamlining Business Services
sponsored by Hewlett-Packard Limited
VIDEO: As businesses move forward into a new digital industrial era, the services required to send, receive, store and analyze documents need to adapt and progress. Access this video to find out how manufacturing companies can streamline crucial elements of business as the business world becomes more digitally driven.
Posted: 22 Jan 2015 | Premiered: 15 Dec 2014

Hewlett-Packard Limited

Modern Infrastructure University: ITSM/ IT Management
sponsored by SearchCIO
VIRTUAL ENVIRONMENT: In this exclusive classroom session, ITSM expert Derek Lonsdale of PA Consulting clears up the confusion between asset and configuration management, offering best practices; meanwhile, CIO Niel Nickolaisen promotes the need for ITSM principles and how to achieve them.
Posted: 14 Feb 2014 | Premiered: 20 Feb 2014

SearchCIO

Multifactor Authentication Security School
sponsored by SearchSecurity.com
VIRTUAL ENVIRONMENT: In this virtual security classroom, Michael Cobb, a renowned security author with over 20 years of experience in the IT industry, surveys the latest authentication methods and technologies coming onto the market.
Posted: 16 Dec 2014 | Premiered: 15 Dec 2014

SearchSecurity.com

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Manage IT like a Super Hero: Save time, Reduce cost and Innovate in the era of Cloud
sponsored by IBM
WEBCAST: Register for this exclusive event to explore some IBM solutions that can help you operations, performance, analytics, automation and delivery of IT services in today's complex on-premise and cloud environments.
Posted: 24 Oct 2014 | Premiered: Sep 30, 2014

IBM

Manage Your Data Better with SAP HANA
sponsored by SAP America, Inc.
VIDEO: In this video, learn how SAP HANA, a next-generation data management platform, can manage transactional and analytics data in the same database, simplifying your IT environment and giving you real-time access to data.
Posted: 16 Oct 2013 | Premiered: 14 May 2012

SAP America, Inc.

Managing Complex Applications
sponsored by BlueStripe Software
PODCAST: Listen to the Podcast, "Managing Complex Applications with Intelligence" for a quick overview of the challenges virtualization has brought to managing applications.
Posted: 18 Nov 2008 | Premiered: Nov 18, 2008

BlueStripe Software

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

Mission-Critical Converged Infrastructure Podcast Series
sponsored by HP & Intel®
PODCAST: This podcast discusses the challenges that come with a mission-critical environment and the four characteristics of a converged infrastructure to meet the ever-changing demands of business.
Posted: 09 May 2011 | Premiered: May 9, 2011

HP & Intel®

More Visibility for UK ITSP Drives Profitability
sponsored by Autotask Corporation
VIDEO: This brief video covers the value of visibility to your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Moving Beyond People Glue and Silos
sponsored by IBM
VIDEO: This quick video outlines why replacing this "people glue" strategy with reliable, repeatable systems and processes that break siloes and meet the needs of multiple users across the organization is critical to interlinking success and truly achieving information governance.
Posted: 26 Jul 2013 | Premiered: 27 Jun 2013

IBM

Moving Technology Infrastructure into the Future: Value and Performance through Consolidation
sponsored by Hewlett-Packard Company
WEBCAST: This white paper explains the benefits of IT consolidation, which can help to reduce costs and complexities while improving efficiency and productivity.
Posted: 05 Jun 2014 | Premiered: Jan 31, 2014

Hewlett-Packard Company

N-able Help Desk Manager: Free 30-Day Trial
sponsored by N-able Technologies
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

N-able Technologies

Network Management Solution: WhatsUp Gold
sponsored by Ipswitch WhatsUp Gold
TRIAL SOFTWARE: WhatsUp Gold is the most intuitive, comprehensive, and cost-effective network management toolset available today.
Posted: 01 Mar 2011 | Premiered: 01 Mar 2011

Ipswitch WhatsUp Gold

NetWrix Active Directory Change Reporter - Free!
sponsored by Netwrix Corporation
SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

Netwrix Corporation

Nimsoft Monitor for Microsoft Applications
sponsored by Nimsoft, Inc.
WEBCAST: Discover how a US based cloud computing and managed service provider benefited from proactively managing their applications with a next-generation strategy. Find out how this innovative approach allowed them to improve efficiency by 15-20%.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.

Online Trial: Rational System Architect
sponsored by IBM
SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM

Oracle Advanced Customer Services: Solution Support Center
sponsored by Oracle Corporation
WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

Oracle Corporation

Oracle's New Powerful and Integrated X86 Systems
sponsored by Oracle Corporation
WEBCAST: View our Launch Webcast to learn more about Oracle's new comprehensive line of powerful x86 systems ranging from blades and rackmount servers to networking systems based on Intel's Xeon 5600 and 7500 processors. 
Posted: 13 Apr 2011 | Premiered: Apr 12, 2011

Oracle Corporation

Orion Network Configuration Manager (NCM)
sponsored by SolarWinds, Inc.
TRIAL SOFTWARE: Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.
Posted: 14 Jul 2009 | Premiered: 14 Jul 2009

SolarWinds, Inc.

Overview of Cloud-Managed WiFi: The Next Step in Wireless Evolution
sponsored by Meraki
PODCAST: Learn how you can get a cost-effective, simple, and secure network with a centralized control system to help your IT team.
Posted: 18 Aug 2010 | Premiered: Aug 18, 2010

Meraki

Overview of Office 365
sponsored by CDW Corporation
WEBCAST: This exclusive webcast details the key features of Microsoft Office 365 and will help you work through the implementation process.
Posted: 01 Jul 2014 | Premiered: Jun 10, 2014

CDW Corporation

Overview of SAP Solutions on the HP Windows Integrity Platform
sponsored by Hewlett-Packard Company
WEBCAST: Attend this Webcast to learn about the advantages of combining SAP and your Windows platform and the steps you can take to ensure a successful upgrade in your organization.
Posted: 06 Dec 2006 | Premiered: Dec 13, 2006, 14:00 EST (19:00 GMT)

Hewlett-Packard Company
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