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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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From Batch Processing to Workload Automation
sponsored by BMC Software, Inc.
PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

BMC Software, Inc.

Fulfilling the Promise of Omnichannel Retailing
sponsored by IBM
WEBCAST: Synchronize the consumer experience with the back-end operations through modernized B2B integration.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Future Proofing your HP Business Critical Infrastructure
sponsored by Forsythe
WEBCAST: In this webcast, get a firsthand look into a virtual platform that is designed to meet your current and future IT demands. Learn how to right-size system capacity and improve workload scalability. Discover industry best practices to increase agility of applications and systems.
Posted: 19 Oct 2009 | Premiered: Oct 19, 2009

Forsythe

Future-Proof Your Identity Management in the Cloud
sponsored by Rackspace
WEBCAST: Access this expert discussion to learn how modern identity management strategies save time and boost productivity.
Posted: 25 Feb 2016 | Premiered: Feb 25, 2016

TOPICS:  IT Management
Rackspace

Gain Instant Protection with Powerful VM Backup Software
sponsored by Commvault
WEBCAST: If you're looking to backup your virtualised datacentre and VMs, check out this webcast from CommVault, and learn how one of the leading dental service organizations in the US found a way to backup and manage their more than 400 virtual machines by choosing the right backup software.
Posted: 08 May 2014 | Premiered: Sep 3, 2013

Commvault

Gain Speed and Grow Faster with the Cloud
sponsored by IBM
WEBCAST: Simplify your B2B integration strategy with the cloud to improve collaboration with suppliers and customers.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

TOPICS:  IT Management
IBM

Gain Speed and Grow Faster with the Cloud
sponsored by IBM
WEBCAST: Simplify your B2B integration strategy with the cloud to improve collaboration with suppliers and customers.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Gaining a Key Competitive Edge in the MSP Marketplace
sponsored by Autotask Corporation
VIDEO: This brief video describes a product that will bring accountability to your organization.
Posted: 29 Jan 2014 | Premiered: 29 Jan 2014

Autotask Corporation

Gartner Magic Quadrant for Application Delivery Controllers
sponsored by Citrix
WEBCAST: Discover why Citrix is in the leader's quadrant for the 8th consecutive year of the Gartner Magic Quadrant for ADCs.
Posted: 10 Mar 2015 | Premiered: Mar 10, 2015

TOPICS:  IT Management
Citrix

Gartner Magic Quadrant for BI and Analytics Platforms
sponsored by Microsoft
WEBCAST: Find out who Gartner says leads the field in BI and Analytics platforms as the need for agility and user autonomy grows.
Posted: 10 May 2016 | Premiered: May 10, 2016

TOPICS:  IT Management
Microsoft

Gartner Magic Quadrant for Enterprise File Sync-and-Share
sponsored by Citrix
WEBCAST: The EFSS market is growing fast and adding new capabilities. Learn how the options stack up in Gartner's 2015 rankings.
Posted: 31 Aug 2015 | Premiered: Aug 31, 2015

TOPICS:  IT Management
Citrix

Gartner Magic Quadrant for Operational DBMS
sponsored by Microsoft
WEBCAST: The operational DBMS market is growing as new entrants appear constantly. Discover who Gartner says now leads the field.
Posted: 10 May 2016 | Premiered: May 10, 2016

TOPICS:  IT Management
Microsoft

Gartner Magic Quadrant: CRM Customer Engagement Center
sponsored by Oracle Corporation
WEBCAST: IT's role in customer service is growing. Learn which technology leads the pack in this independent evaluation.
Posted: 28 Jan 2016 | Premiered: Jan 28, 2016

TOPICS:  IT Management
Oracle Corporation

Gartner Magic Quadrant: Mobile App Development Platforms
sponsored by IBM
WEBCAST: Find out how the industry experts at Gartner rank the vendors within the mobile app development landscape.
Posted: 09 Nov 2015 | Premiered: Nov 10, 2015

TOPICS:  IT Management
IBM

Gartner: Midsize Enterprises Should Embrace Hyperconvergence
sponsored by SimpliVity
WEBCAST: Midmarket I&O teams face constant pressure to simplify data centers. Find out why Gartner recommends hyperconvergence.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

TOPICS:  IT Management
SimpliVity

Get a Closer Look at Security Alerts
sponsored by Prelert
WEBCAST: Watch this webinar to discover how anomaly detection can update your IT for today's security environment.
Posted: 24 Mar 2015 | Premiered: Mar 24, 2015

Prelert

Get a Hybrid Cloud Storage Demo
sponsored by Microsoft
WEBCAST: Interested in StorSimple and Microsoft Azure? Request a demo.
Posted: 14 Dec 2015 | Premiered: Dec 14, 2015

TOPICS:  IT Management
Microsoft

Get Quick & Easy Access to IT Staffing with IM Link
sponsored by Ingram Micro
WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

Ingram Micro

GFI MAX Building Blocks & MSP University Podcast
sponsored by GFI Software
PODCAST: This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.
Posted: 10 Dec 2010 | Premiered: Dec 10, 2010

GFI Software

Going Crazy Without File Type Association?
sponsored by Dell
VIDEO: File type association is essential. Watch how it can help your employees save time—and maybe even their sanity.
Posted: 28 Jan 2015 | Premiered: 28 Jan 2015

TOPICS:  IT Management
Dell

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

High Performance Graphics for Virtual Desktops
sponsored by NVIDIA/VMware
VIDEO: Graphics-rich apps are more popular than ever—but they require better VDI. Learn about the best offerings on the market.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management
NVIDIA/VMware

Hightail Chooses IBM for Storage That Grows With Its Data
sponsored by IBM
WEBCAST: Learn how Hightail reduced costs, increased storage and cut power consumption by 30% with IBM Cloud Object Storage.
Posted: 06 Sep 2016 | Premiered: Sep 6, 2016

TOPICS:  IT Management
IBM

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems
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