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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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HC380: Your new VM Vending Machine
sponsored by Hewlett Packard Enterprise
VIDEO: In this video, see for yourself how quickly and effectively hyper-converged infrastructure can enable businesses to deploy new VMs faster and more efficiently than ever before. View now to learn more.
Posted: 11 May 2016 | Premiered: 11 May 2016

Hewlett Packard Enterprise

HC380: Your New VM Vending Machine
sponsored by NTT ICT
VIDEO: In this video, see for yourself how quickly and effectively hyper-converged infrastructure can enable businesses to deploy new VMs faster and more efficiently than ever before. View now to learn more.
Posted: 06 Sep 2016 | Premiered: 15 Mar 2016

NTT ICT

Henry Mayo Newhall Hospital Implements a Converged IT Infrastructure
sponsored by IBM
VIDEO: This brief video examines how Henry Mayo Newhall Hospital improved their infrastructure with an integrated, converged platform. Find out how they decreased latency for apps, increased their flexibility as an IT organization, and implemented hardware encryption.
Posted: 01 Sep 2016 | Premiered: 01 Sep 2016

IBM

How Box Platform Helps Businesses Build Better Apps
sponsored by Box
WEBCAST: Discover how to build better apps that ease secure content sharing within and outside of your enterprise. Tune in to overcome cumbersome content sharing, and discover how content Platform-as-a-Service can transform your organization—from outside users to IT.
Posted: 16 May 2016 | Premiered: May 16, 2016

Box

How Many Clicks Does It Take to Get to the Center of VDI?
sponsored by Dell, Inc. and Intel®
WEBCAST: How many tasks can one platform automate? Learn about comprehensive solutions simple enough for any organization to use.
Posted: 16 Sep 2015 | Premiered: Sep 16, 2015

TOPICS:  IT Management
Dell, Inc. and Intel®

How the Global Nature of Threats Impacts Security
sponsored by Dimension Data
WEBCAST: Cyberthreats are more sophisticated than ever. Learn why managed security services have become crucial to stay safe.
Posted: 21 Jan 2016 | Premiered: Jan 22, 2016

TOPICS:  IT Management
Dimension Data

How the HC380 is Changing the Hyper-Converged Market
sponsored by Hewlett Packard Enterprise
VIDEO: This video dives into one particular hyper-converged system and examines how it's changing the market unlike any other system in the field. View now and learn what the hyper-converged market holds in the future.
Posted: 11 May 2016 | Premiered: 11 May 2016

Hewlett Packard Enterprise

How the HC380 is Changing the Hyper-Converged Market
sponsored by NTT ICT
VIDEO: This video dives into one particular hyper-converged system and examines how it's changing the market unlike any other system in the field. View now and learn what the hyper-converged market holds in the future.
Posted: 06 Sep 2016 | Premiered: 16 Mar 2016

NTT ICT

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Culling the right performance data, from both physical and virtual servers, is a challenge unto itself; however, it's a challenge made all the more complicated when there's also no clear consensus on the tools and techniques for monitoring this performance. Luckily, this classroom can help.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014

SearchServerVirtualization

How to Conquer IT Costs with Portable Red Hat Enterprise Linux
sponsored by Red Hat
VIDEO: Tune into this video to learn how a transition to Red Hat Enterprise Linux can reduce costly downtime, migration time, and TCO in your organization. Take advantage of a platform that supports business-critical workloads with 99.999% uptime and creates scalable, high-performing IT for next-gen infrastructure.
Posted: 13 Jul 2016 | Premiered: 14 Apr 2014

Red Hat

How to Enforce Limits Without Location-Based Security
sponsored by Dell
VIDEO: Location-based security makes things easier for your business. Find out what you may have to resort to without it.
Posted: 28 Jan 2015 | Premiered: 28 Jan 2015

TOPICS:  IT Management
Dell

How to Optimize Azure for Public, Private or Hybrid Cloud
sponsored by Rackspace
WEBCAST: Access this resource to hear two experts discuss important use cases and how to maximize your investment in Azure.
Posted: 11 Nov 2015 | Premiered: Nov 11, 2015

TOPICS:  IT Management
Rackspace

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

High Performance Graphics for Virtual Desktops
sponsored by NVIDIA/VMware
VIDEO: Graphics-rich apps are more popular than ever—but they require better VDI. Learn about the best offerings on the market.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
TRIAL SOFTWARE: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 19 Aug 2009 | Premiered: 01 Aug 2009

Hitachi Data Systems

Hitachi IT Operations Analyzer Software
sponsored by Hitachi Data Systems
SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
Posted: 13 Nov 2009 | Premiered: 12 Nov 2009

Hitachi Data Systems

How LexisNexis Empowers Its Service Team
sponsored by Oracle Corporation
WEBCAST: Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.
Posted: 28 Jan 2016 | Premiered: Jan 28, 2016

TOPICS:  IT Management
Oracle Corporation

How One Solution Handled Federal Government Security Demands
sponsored by Riverbed Technology, Inc.
WEBCAST: The U.S. government has big IT needs in security and performance. Discover a single solution that met all expectations.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z®
sponsored by IBM
WEBCAST: In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business.
Posted: 09 Feb 2011 | Premiered: Mar 1, 2011, 11:00 EST (16:00 GMT)

IBM

How to Bring Business Continuity (BC) to the Branch
sponsored by Riverbed Technology, Inc.
WEBCAST: Continuity is for more than data centers. Learn how to extend BC to remote branches, and how this prevents catastrophe.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

How to Choose an OTDR for Enterprise Fiber Testing
sponsored by Fluke Networks
WEBCAST: The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization.
Posted: 08 Sep 2008 | Premiered: Sep 8, 2008

Fluke Networks

How to Slash RPO and RTO for Timely, Dependable Recovery
sponsored by Riverbed Technology, Inc.
WEBCAST: Backup and recovery is crucial for ROBOs. Find out why not all solutions are created equal, and how to maximize speed.
Posted: 08 Mar 2016 | Premiered: Mar 9, 2016

TOPICS:  IT Management
Riverbed Technology, Inc.

How to Solve the Migration Puzzle
sponsored by Vision Solutions
VIDEO: This 2-minute video presents a systems migration solution that is built on years of experience working with companies of every size, in every industry on Windows, Linux, AIX, and more.
Posted: 08 Apr 2014 | Premiered: 08 Apr 2014

Vision Solutions

How You Can Leverage CA 3Tera AppLogic
sponsored by CA Technologies.
VIDEO: Watch this video and learn how you can leverage CA 3Tera AppLogic to roll out new business applications and services faster than you thought was possible. Bring the power of the cloud to your company.
Posted: 22 Mar 2011 | Premiered: 22 Mar 2011

CA Technologies.

HP Automated Network Management
sponsored by Hewlett Packard Enterprise
VIDEOCAST: Today's business environment is placing increasing demands on your network.  View this videocast and learn best practices to control your business critical network infrastructure using Automated Network Management. Gain complete control of your infrastructure with HP.
Posted: 22 Jul 2010 | Premiered: Jul 22, 2010

Hewlett Packard Enterprise
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