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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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IT Infrastructure Strategy: Building for Stability and Agility
sponsored by Red Hat
VIDEO: Access this short video now to hear from Tim Yeaton, Senior VP at the Infrastructure Business Group as he discusses how you can build your IT infrastructure for stability and agility with the help of technological innovations.Discover what new technologies can help improve your organization's IT infrastructure to better meet your business needs.
Posted: 01 Jul 2015 | Premiered: 16 Apr 2015

Red Hat

Machine Learning Anomaly Detection for IT Ops
sponsored by Prelert
VIDEO: Watch this brief video to discover how you can more effectively monitor all your data and discover why a problem occurs before it can harm your network.
Posted: 25 Mar 2015 | Premiered: 25 Mar 2015

Prelert

Manage a Digitally Driven World By Streamlining Business Services
sponsored by Hewlett-Packard Limited
VIDEO: As businesses move forward into a new digital industrial era, the services required to send, receive, store and analyze documents need to adapt and progress. Access this video to find out how manufacturing companies can streamline crucial elements of business as the business world becomes more digitally driven.
Posted: 22 Jan 2015 | Premiered: 15 Dec 2014

Hewlett-Packard Limited

IBM Cognos 8 BI Demonstration
sponsored by IBM
PRODUCT DEMO: This demonstration shows all the capabilities of the IBM Cognos 8 BI product. Demos are presented for all roles including employees, managers, BI professionals, business analysts, and system administrators.
Posted: 17 Mar 2010 | Premiered: 17 Mar 2010

IBM

IBM Cognos 8 Business Intelligence Online Demo
sponsored by IBM Cognos
SOFTWARE DEMO: Complete capabilities in a single product. See key features for IT and business users.
Posted: 11 Sep 2008 | Premiered: 11 Sep 2008

IBM Cognos

IBM Cognos Online Conference for Retailers and Manufactures
sponsored by IBM
VIRTUAL SEMINAR: This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.
Posted: 24 Sep 2009 | Premiered: 21 Oct 2009

IBM

IBM developerWorks tech talk series for cloud computing - Live technical sessions with cloud experts
sponsored by IBM
WEBCAST: Cloud computing is all the buzz in the IT world and as you begin planning your cloud adoption strategy, you must be sure that you leverage the right technologies to smooth the transition. Check out this webcast to review key insights on how to optimize your cloud computing projects.
Posted: 30 Apr 2012 | Premiered: May 1, 2012

IBM

IBM Tivoli Live Monitoring Services Demo
sponsored by IBM
PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.
Posted: 20 May 2011 | Premiered: 20 May 2011

IBM

IBM Virtualization Management Solutions
sponsored by IBM
VIDEO: This video describes how IBM Virtualization Management Solutions can help you manage physical and virtual resources across the technology infrastructure.
Posted: 19 May 2011 | Premiered: 23 Jun 2010

IBM

Improve Datacenter Efficiency by Refreshing Sun SPARC/Solaris Servers
sponsored by Oracle Corporation
WEBCAST: Oracle's Tom Atwood, Senior Principal Product Director and Gary Combs, SPARC Specialist discuss how you can refresh legacy systems onto the latest server technology and take advantage of virtualization techniques to help you build an efficient, agile datacenter.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Oracle Corporation

Increase your Citrix XenDesktop monitoring capabilities using HP Operations Management Software
sponsored by Citrix Ready and ComTrade
WEBCAST: Join us to learn how ComTrade's Smart Plug-in for Citrix (Citrix SPI) helps you measure, monitor and manage XenDesktop and gives you an end-to-end overview from within the HP Operations Manager and HP BSM.
Posted: 06 Sep 2012 | Premiered: Sep 26, 2012, 13:00 EDT (17:00 GMT)

Citrix Ready and ComTrade

InfraStruxure for Small IT Spaces at Schneider Electric
sponsored by Schneider Electric
VIDEOCAST: Access this video to discover a comprehensive solution that brings together UPS, power distribution and cooling offerings to help you manage small data centres, IT rooms, enterprise branches or network closets. This video outlines a solution that uses virtualisation, unified communication and cloud technologies to simplify these environments.
Posted: 05 Nov 2012 | Premiered: Nov 5, 2012

Schneider Electric

Innovators Demo Part II - Your Collaboration Destiny Continues
sponsored by IBM
PRODUCT DEMO: Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.
Posted: 18 Jun 2010 | Premiered: 17 Jun 2010

IBM

Integrated Data Management video
sponsored by IBM
WEBCAST: Integrated Data Management is the ability to manage enterprise application data and optimize data-driven applications, from requirements to retirement, across these heterogeneous environments.
Posted: 23 Mar 2010 | Premiered: Mar 23, 2010

IBM

Intel Cloud Builders Reference Architecture: Enhanced Cloud Security with HyTrust & Vmware
sponsored by Intel
VIDEOCAST: While many businesses are eager to adopt cloud computing, building a secure cloud infrastructure deployment and operation is still a challenge. Watch this video to learn about a combination of security technologies that can ensure your cloud environment is protected.
Posted: 01 Mar 2012 | Premiered: Dec 20, 2011

Intel

Intel® Chip Chat
sponsored by Intel
PODCAST: Intel® Chip Chat is a recurring podcast series of informal, one-on-one interviews with some of the brightest minds in the industry. It strives to bring listeners closer to the innovations and inspirations of the men and women shaping the future of computing, and in the process share a little bit about the technologists themselves.
Posted: 13 Dec 2011 | Premiered: Dec 13, 2011

Intel

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

IT Innovation as a Priority
sponsored by Cisco Systems, Inc.
VIDEO: Today as a CIO, not only is maintaining operational excellence part of your role, but driving innovation is also high on the priority list. In this video, VP IT and Administration at Hearst Television, Inc., shares how he was able to maintain operational excellence and create an innovative virtualization solution.
Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

Cisco Systems, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Learn More About The Instant-On Enterprise
sponsored by HP
WEBCAST: Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise.
Posted: 09 Nov 2011 | Premiered: Nov 9, 2011

HP

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Manage IT like a Super Hero: Save time, Reduce cost and Innovate in the era of Cloud
sponsored by IBM
WEBCAST: Register for this exclusive event to explore some IBM solutions that can help you operations, performance, analytics, automation and delivery of IT services in today's complex on-premise and cloud environments.
Posted: 24 Oct 2014 | Premiered: Sep 30, 2014

IBM

Manage Your Data Better with SAP HANA
sponsored by SAP America, Inc.
VIDEO: In this video, learn how SAP HANA, a next-generation data management platform, can manage transactional and analytics data in the same database, simplifying your IT environment and giving you real-time access to data.
Posted: 16 Oct 2013 | Premiered: 14 May 2012

SAP America, Inc.

Managed VDI Services & WaaS: What they mean to IT Leadership
sponsored by Dell, Inc.
WEBCAST: Cloud is an enabler to this transformation. Find out why the majority of IT leaders expect cloud to help them innovate, not just save money.
Posted: 14 Aug 2014 | Premiered: Jul 15, 2014

Dell, Inc.

Managing Complex Applications
sponsored by BlueStripe Software
PODCAST: Listen to the Podcast, "Managing Complex Applications with Intelligence" for a quick overview of the challenges virtualization has brought to managing applications.
Posted: 18 Nov 2008 | Premiered: Nov 18, 2008

BlueStripe Software
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