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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Enabling the Modern Data Center
sponsored by Dell EMC and Intel®
VIDEO: Watch this webcast to learn the fundamentals of implementing a preconfigured hyper-converged infrastructure appliance. Discover how its deployment offers a faster method of extending VMware environments, while simplifying IT ops and lowering capital and operational costs across the board.
Posted: 01 Nov 2016 | Premiered: 01 Nov 2016

Dell EMC and Intel®

ESG Webinar: Taking the "Remote" Out of Remote Office IT
sponsored by SimpliVity
VIDEO: Hear two experts discuss how hyperconvergence saves money and addresses staff and performance challenges for ROBOs.
Posted: 05 Nov 2015 | Premiered: 05 Nov 2015

TOPICS:  IT Management
SimpliVity

Everything as a Service: Improve Workflow in All Departments
sponsored by ServiceNow
VIDEO: In this brief video, learn how you can leverage Everything as a Service to enable automation and efficiency across your organization. Discover how to deliver everything from employee onboarding, to invoicing, to cloud provisioning as a service.
Posted: 23 Feb 2016 | Premiered: 29 Apr 2015

ServiceNow

Expert guidance for DCIM: Data Center Information Management Solutions
sponsored by Schneider Electric
PODCAST: How can you ensure that your DCIM implementation will be a success? Tune into this podcast to discover how you can avoid the common pitfalls of DCIM software implementation and ensure the success of your DCIM strategy, and learn how to leverage scalable, modular architecture with strong vendor support.
Posted: 02 May 2016 | Premiered: May 2, 2016

Schneider Electric

Extending ITSM Value Beyond IT with PPM
sponsored by ServiceNow
VIDEO: In this brief video, Katie Irvine, Senior Operations Analyst at Standard Life, explains how they extended the value of their ITSM platform to support Project and Portfolio Management. Tune in to learn how you can achieve similar benefits.
Posted: 26 Feb 2016 | Premiered: 26 Nov 2015

ServiceNow

Flash makes Apache's Data Sets Easy to Manage
sponsored by NetApp
VIDEO: Apache's modeling applications generate massive amounts of data sets. Find out why they turn to NetApp for solutions.
Posted: 26 Sep 2016 | Premiered: 26 Sep 2016

TOPICS:  IT Management
NetApp

Four Common Types of Private Cloud
sponsored by Commvault
VIDEO: Forrester's Dave Bartoletti discusses the four types of private cloud and their respective benefits and challenges.
Posted: 06 Oct 2016 | Premiered: 06 Oct 2016

TOPICS:  IT Management
Commvault

Gain Insights in an Instant with Integrated Infrastructure
sponsored by IBM
VIDEO: Tune into this brief video to learn from Steve Duplessie, ESG Founder & Senior Analyst, about an integrated infrastructure that's designed to deliver high levels of ease, efficiency, and versatility across the IT estate. Additionally, discover the top 6 reasons companies turn to integrated, full stack solutions.
Posted: 24 Oct 2016 | Premiered: 27 Jul 2015

IBM

Gaining Support for ITAM: Improve IT Operations Through Data Curation
sponsored by BDNA
VIDEO: Tune into this webinar to learn how to enforce enterprise-wide data consistency and improve IT operations with robust ITAM that transforms multi-source data into actionable business insight.
Posted: 03 Nov 2016 | Premiered: 31 Jul 2016

BDNA

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Enhancing Security with Intel® Trusted Execution Technology
sponsored by Dell, Inc. and Intel®
VIDEO: This video explains – in less than five minutes – how to enhance security with Intel Trusted Execution Technology (TXT). View now to learn more about this hardware-based security solution that can help you boost platform security, support compliance, protect virtualized data centers' clouds, and more!
Posted: 29 Aug 2013 | Premiered: 29 Aug 2013

Dell, Inc. and Intel®

Ensuring High Availability for Active Directory
sponsored by Dell Software
WEBCAST: This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.
Posted: 01 Apr 2012 | Premiered: Mar 20, 2012

Dell Software

Ericom Blaze — RDP Acceleration
sponsored by Ericom Software
TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.
Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

Ericom Software

ESET: Threat Center
sponsored by ESET
PRODUCT DEMO: IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
Posted: 02 Sep 2010 | Premiered: 02 Sep 2010

ESET

ESG Study - Citrix and HP Help Deliver Alternative Desktop Solutions
sponsored by Citrix and HP
VIDEO: Watch this webcast to learn about a desktop virtualization combined solution that will enable you to move, manage, and secure virtual desktops and components from a central location.
Posted: 03 Jun 2014 | Premiered: 29 May 2014

Citrix and HP

Essential Guide: On-Premises vs. Hosted Cloud UC Comparison
sponsored by Dimension Data
WEBCAST: Some businesses are replacing on-premises UC solutions with cloud-based options. Learn how the two compare.
Posted: 26 Feb 2015 | Premiered: Feb 26, 2015

TOPICS:  IT Management
Dimension Data

Extending Your IT Infrastructure to the AWS Cloud
sponsored by Amazon Web Services
VIDEO: Find out how you can seamlessly and securely integrate cloud resources into your existing IT infrastructure. You'll learn how you can benefit from adopting a hybrid cloud architecture.
Posted: 02 Jun 2016 | Premiered: 13 Feb 2013

Amazon Web Services

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis

Four Key Elements to Improving Systems Engineering in Aerospace and Defense
sponsored by IBM
WEBCAST: This webcast explores four key ways in which A&D companies can improve SE and looks at IBM Rational® solutions and approaches that can help organizations deliver quality products on time and within budget, while increasing efficiency and improving collaboration.
Posted: 13 Dec 2010 | Premiered: Dec 13, 2010

IBM

From Batch Processing to Workload Automation
sponsored by BMC Software, Inc.
PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

BMC Software, Inc.

Future Proofing your HP Business Critical Infrastructure
sponsored by Forsythe
WEBCAST: In this webcast, get a firsthand look into a virtual platform that is designed to meet your current and future IT demands. Learn how to right-size system capacity and improve workload scalability. Discover industry best practices to increase agility of applications and systems.
Posted: 19 Oct 2009 | Premiered: Oct 19, 2009

Forsythe

Gain Instant Protection with Powerful VM Backup Software
sponsored by Commvault
WEBCAST: If you're looking to backup your virtualised datacentre and VMs, check out this webcast from CommVault, and learn how one of the leading dental service organizations in the US found a way to backup and manage their more than 400 virtual machines by choosing the right backup software.
Posted: 08 May 2014 | Premiered: Sep 3, 2013

Commvault

Gaining a Key Competitive Edge in the MSP Marketplace
sponsored by Autotask Corporation
VIDEO: This brief video describes a product that will bring accountability to your organization.
Posted: 29 Jan 2014 | Premiered: 29 Jan 2014

Autotask Corporation

Gartner Magic Quadrant for Application Delivery Controllers
sponsored by Citrix
WEBCAST: Discover why Citrix is in the leader's quadrant for the 8th consecutive year of the Gartner Magic Quadrant for ADCs.
Posted: 10 Mar 2015 | Premiered: Mar 10, 2015

TOPICS:  IT Management
Citrix

Gartner Magic Quadrant for BI and Analytics Platforms
sponsored by Microsoft
WEBCAST: Find out who Gartner says leads the field in BI and Analytics platforms as the need for agility and user autonomy grows.
Posted: 10 May 2016 | Premiered: May 10, 2016

TOPICS:  IT Management
Microsoft
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