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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Infrastructure Shopping with an Ever-Shrinking Budget
sponsored by Dell, Inc. and Intel®
WEBCAST: This webcast shows three IT professionals break down the best ways to make major changes in your enterprise IT.
Posted: 24 Sep 2015 | Premiered: May 20, 2015

Dell, Inc. and Intel®

Matrix42 MyWorkspace: Easy for IT. Easy for Users.
sponsored by Matrix42
WEBCAST: This webcast invites users to explore the streamlining potential of a unified workspace portal. Learn how to enable simplified management and access to apps, corporate documents, devices, and more.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015


Mitigate Complexity, Reimagine IT
sponsored by SAP America, Inc.
WEBCAST: In the following webcast, Carl Dubler demonstrates five technologies that promote innovation in IT. Tune in to discover details about simple data models, the modern user experience, and more.
Posted: 11 Aug 2015 | Premiered: Aug 11, 2015

SAP America, Inc.

Modern Infrastructure University: ITSM/ IT Management
sponsored by SearchCIO
VIRTUAL ENVIRONMENT: In this exclusive classroom session, ITSM expert Derek Lonsdale of PA Consulting clears up the confusion between asset and configuration management, offering best practices; meanwhile, CIO Niel Nickolaisen promotes the need for ITSM principles and how to achieve them.
Posted: 14 Feb 2014 | Premiered: 20 Feb 2014


IBM Tivoli Live Monitoring Services Demo
sponsored by IBM
PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.
Posted: 20 May 2011 | Premiered: 20 May 2011


IBM Virtualization Management Solutions
sponsored by IBM
VIDEO: This video describes how IBM Virtualization Management Solutions can help you manage physical and virtual resources across the technology infrastructure.
Posted: 19 May 2011 | Premiered: 23 Jun 2010


Improve Datacenter Efficiency by Refreshing Sun SPARC/Solaris Servers
sponsored by Oracle Corporation
WEBCAST: Oracle's Tom Atwood, Senior Principal Product Director and Gary Combs, SPARC Specialist discuss how you can refresh legacy systems onto the latest server technology and take advantage of virtualization techniques to help you build an efficient, agile datacenter.
Posted: 11 Mar 2011 | Premiered: Mar 11, 2011

Oracle Corporation

Increase your Citrix XenDesktop monitoring capabilities using HP Operations Management Software
sponsored by Citrix Ready and ComTrade
WEBCAST: Join us to learn how ComTrade's Smart Plug-in for Citrix (Citrix SPI) helps you measure, monitor and manage XenDesktop and gives you an end-to-end overview from within the HP Operations Manager and HP BSM.
Posted: 06 Sep 2012 | Premiered: Sep 26, 2012, 13:00 EDT (17:00 GMT)

Citrix Ready and ComTrade

InfraStruxure for Small IT Spaces at Schneider Electric
sponsored by Schneider Electric
VIDEOCAST: Access this video to discover a comprehensive solution that brings together UPS, power distribution and cooling offerings to help you manage small data centres, IT rooms, enterprise branches or network closets. This video outlines a solution that uses virtualisation, unified communication and cloud technologies to simplify these environments.
Posted: 05 Nov 2012 | Premiered: Nov 5, 2012

Schneider Electric

Innovators Demo Part II - Your Collaboration Destiny Continues
sponsored by IBM
PRODUCT DEMO: Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.
Posted: 18 Jun 2010 | Premiered: 17 Jun 2010


Integrated Data Management video
sponsored by IBM
WEBCAST: Integrated Data Management is the ability to manage enterprise application data and optimize data-driven applications, from requirements to retirement, across these heterogeneous environments.
Posted: 23 Mar 2010 | Premiered: Mar 23, 2010


Intel Cloud Builders Reference Architecture: Enhanced Cloud Security with HyTrust & Vmware
sponsored by Intel
VIDEOCAST: While many businesses are eager to adopt cloud computing, building a secure cloud infrastructure deployment and operation is still a challenge. Watch this video to learn about a combination of security technologies that can ensure your cloud environment is protected.
Posted: 01 Mar 2012 | Premiered: Dec 20, 2011


Intel® Chip Chat
sponsored by Intel
PODCAST: Intel® Chip Chat is a recurring podcast series of informal, one-on-one interviews with some of the brightest minds in the industry. It strives to bring listeners closer to the innovations and inspirations of the men and women shaping the future of computing, and in the process share a little bit about the technologists themselves.
Posted: 13 Dec 2011 | Premiered: Dec 13, 2011


Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

IT Innovation as a Priority
sponsored by Cisco Systems, Inc.
VIDEO: Today as a CIO, not only is maintaining operational excellence part of your role, but driving innovation is also high on the priority list. In this video, VP IT and Administration at Hearst Television, Inc., shares how he was able to maintain operational excellence and create an innovative virtualization solution.
Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

Cisco Systems, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Learn More About The Instant-On Enterprise
sponsored by HP
WEBCAST: Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise.
Posted: 09 Nov 2011 | Premiered: Nov 9, 2011


Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011


Manage IT like a Super Hero: Save time, Reduce cost and Innovate in the era of Cloud
sponsored by IBM
WEBCAST: Register for this exclusive event to explore some IBM solutions that can help you operations, performance, analytics, automation and delivery of IT services in today's complex on-premise and cloud environments.
Posted: 24 Oct 2014 | Premiered: Sep 30, 2014


Manage Your Data Better with SAP HANA
sponsored by SAP America, Inc.
VIDEO: In this video, learn how SAP HANA, a next-generation data management platform, can manage transactional and analytics data in the same database, simplifying your IT environment and giving you real-time access to data.
Posted: 16 Oct 2013 | Premiered: 14 May 2012

SAP America, Inc.

Managed VDI Services & WaaS: What they mean to IT Leadership
sponsored by Dell, Inc.
WEBCAST: Cloud is an enabler to this transformation. Find out why the majority of IT leaders expect cloud to help them innovate, not just save money.
Posted: 14 Aug 2014 | Premiered: Jul 15, 2014

Dell, Inc.

Managing Complex Applications
sponsored by BlueStripe Software
PODCAST: Listen to the Podcast, "Managing Complex Applications with Intelligence" for a quick overview of the challenges virtualization has brought to managing applications.
Posted: 18 Nov 2008 | Premiered: Nov 18, 2008

BlueStripe Software

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

Mission-Critical Converged Infrastructure Podcast Series
sponsored by HP & Intel®
PODCAST: This podcast discusses the challenges that come with a mission-critical environment and the four characteristics of a converged infrastructure to meet the ever-changing demands of business.
Posted: 09 May 2011 | Premiered: May 9, 2011

HP & Intel®

More Visibility for UK ITSP Drives Profitability
sponsored by Autotask Corporation
VIDEO: This brief video covers the value of visibility to your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation
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