IT Management  >   Systems Operations  >   Systems Management  >   Contact Center Management  >  

Contact Center Workforce Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
101 - 125 of 408 Matches Previous Page  |  Next Page
Digital Journey with DevOps
sponsored by Atos
VIDEO: IT will play an increasingly ambitious role in the years to come. As we push forward with digital transformation, DevOps will step into the spotlight. This webcast highlights the importance of DevOps practices and the role this new way of computing will improve the customer journey.
Posted: 21 Jun 2017 | Premiered: 23 Nov 2016

Atos

Digital Transformation on Hyperconverged: Improving Availability
sponsored by DataCore and Lenovo
WEBCAST: Tune into this webinar to learn from the National Portrait Gallery in Canberra how to resolve inefficiencies caused by limiting infrastructure with a hyper-converged system that ensures services and apps can be easily added, data is mirrored so individual nodes can be taken offline for maintenance, and more.
Posted: 05 Sep 2017 | Premiered: Sep 5, 2017

DataCore and Lenovo

Fleet to Kubernetes
sponsored by CoreOS
WEBCAST: Are you currently using the clustered container scheduling system Fleet? With the program's end date set for February 2018, all users should watch this instructional webinar to learn what a migration process to Kubernetes will entail, when your plans need to be put into place, and much more.
Posted: 30 May 2017 | Premiered: May 24, 2017

CoreOS

Digital Workforce in Air Travel Smooths Customer Journey
sponsored by Hewlett-Packard Enterprise
VIDEO: Hear how digital changes and integrated technologies improve employee productivity and the overall airport experience.
Posted: 08 Feb 2017 | Premiered: 08 Feb 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

Disaster Recovery-as-a-Service to the Rescue
sponsored by Hewlett-Packard Enterprise
VIDEO: Learn how Veritas and HPE closed disaster recovery gaps with systems that quickly restore operations at a low cost.
Posted: 22 Dec 2016 | Premiered: 22 Dec 2016

TOPICS:  IT Management
Hewlett-Packard Enterprise

Discover a Cost-Effective Alternative to Traditional Storage
sponsored by IBM
WEBCAST: Are you challenged by storing large volumes of unstructured data? Look past traditional solutions for a new approach.
Posted: 06 Sep 2016 | Premiered: Sep 6, 2016

TOPICS:  IT Management
IBM

Disk Backup with Deduplication
sponsored by ExaGrid Systems, Inc.
WEBCAST: This webcast discusses disk backup with data deduplication and the paradigm shift that's going on in data protection overall. Discover common mistakes and pitfalls you can make in your selection process when considering a data protection plan and key takeaways to prevent them.
Posted: 12 Sep 2013 | Premiered: Sep 12, 2013

ExaGrid Systems, Inc.

Do You Effectively Manage Complex Data Transformation?
sponsored by IBM
VIDEO: Discover how to manage transformation with a single solution as data flows through the enterprise.
Posted: 20 Jan 2017 | Premiered: 20 Jan 2017

TOPICS:  IT Management
IBM

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Enterprise
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Enterprise

Driving Strategic Value With B2B Integration Services
sponsored by IBM
WEBCAST: Interested in an additional $3 million in revenue and over 300% ROI? Learn how to achieve these numbers.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Dynamic Virtual Clients
sponsored by Intel
VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.
Posted: 03 Dec 2009 | Premiered: 05 Nov 2009

Intel

Eisenhower Medical Center completes complete data center move
sponsored by HP
WEBCAST: Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.
Posted: 10 Nov 2011 | Premiered: Nov 10, 2011

HP

Emerging Trends Radar Screen
sponsored by Gartner
WEBCAST: Tune in to this in-depth Gartner webcast to learn about emerging trends and how consumerization and mobile devices are driving innovation in the enterprise, and how you can tap into these rising trends to take your organization to the next level.
Posted: 02 Jul 2014 | Premiered: Jul 2, 2014, 01:00 EDT (05:00 GMT)

Gartner

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Enhancing Security with Intel® Trusted Execution Technology
sponsored by Dell, Inc. and Intel®
VIDEO: This video explains – in less than five minutes – how to enhance security with Intel Trusted Execution Technology (TXT). View now to learn more about this hardware-based security solution that can help you boost platform security, support compliance, protect virtualized data centers' clouds, and more!
Posted: 29 Aug 2013 | Premiered: 29 Aug 2013

Dell, Inc. and Intel®

Ensuring High Availability for Active Directory
sponsored by Dell Software
WEBCAST: This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.
Posted: 01 Apr 2012 | Premiered: Mar 20, 2012

Dell Software

Ericom Blaze — RDP Acceleration
sponsored by Ericom Software
TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.
Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

Ericom Software

ESET: Threat Center
sponsored by ESET
PRODUCT DEMO: IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
Posted: 02 Sep 2010 | Premiered: 02 Sep 2010

ESET

ESG Study - Citrix and HP Help Deliver Alternative Desktop Solutions
sponsored by Citrix and HP
VIDEO: Watch this webcast to learn about a desktop virtualization combined solution that will enable you to move, manage, and secure virtual desktops and components from a central location.
Posted: 03 Jun 2014 | Premiered: 29 May 2014

Citrix and HP

ESG Webinar: Taking the "Remote" Out of Remote Office IT
sponsored by SimpliVity
VIDEO: Hear two experts discuss how hyperconvergence saves money and addresses staff and performance challenges for ROBOs.
Posted: 05 Nov 2015 | Premiered: 05 Nov 2015

TOPICS:  IT Management
SimpliVity

Essential Guide: On-Premises vs. Hosted Cloud UC Comparison
sponsored by Dimension Data
WEBCAST: Some businesses are replacing on-premises UC solutions with cloud-based options. Learn how the two compare.
Posted: 26 Feb 2015 | Premiered: Feb 26, 2015

TOPICS:  IT Management
Dimension Data

Explore SIEM in the Cloud
sponsored by Splunk
WEBCAST: Explore SIEM in the Cloud
Posted: 08 Nov 2016 | Premiered: Nov 8, 2016

TOPICS:  IT Management
Splunk

Extending Your IT Infrastructure to the AWS Cloud
sponsored by Amazon Web Services
VIDEO: Find out how you can seamlessly and securely integrate cloud resources into your existing IT infrastructure. You'll learn how you can benefit from adopting a hybrid cloud architecture.
Posted: 02 Jun 2016 | Premiered: 13 Feb 2013

Amazon Web Services

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013

Acronis

Flash makes Apache's Data Sets Easy to Manage
sponsored by NetApp
VIDEO: Apache's modeling applications generate massive amounts of data sets. Find out why they turn to NetApp for solutions.
Posted: 26 Sep 2016 | Premiered: 26 Sep 2016

TOPICS:  IT Management
NetApp
101 - 125 of 408 Matches Previous Page    3 4 5 6 7 8    Next Page
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement