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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce ManagementMultimedia (View All Report Types)
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Integrated Infrastructure: Simplify Operations, Speed Deployments and Reduce Costs
sponsored by VCE
WEBCAST: In this video, leading experts George Weise of Gartner and Praveen Akkiraju of VCE take a look at what integrated infrastructure systems really are, and reveal how you can apply those systems and reap their benefits in your own organization.
Posted: 11 Apr 2013 | Premiered: Apr 11, 2013

VCE

Making the Right Cloud Model Choice to Ensure Data Security in a Hybrid World
sponsored by Code42
WEBCAST: IT directors today are asked to manage seemingly limitless amounts of data. Consequently, many organizations are implementing cloud initiatives to better manage this growing problem. But where should IT start? Find out in this on-demand webcast.
Posted: 13 Jun 2014 | Premiered: Jun 13, 2014

Code42

Making the Shift to a Hybrid Solution
sponsored by FrontRange Solutions Inc.
VIDEO: Investigate how FrontRange Solutions became the leading provider of hybrid ITSM solutions and integrated client solutions around the world.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Mastering Migration Webcast Series: Microsoft Exchange
sponsored by Dell Software
WEBCAST: Whether you are transitioning from a legacy platform, consolidating multiple Exchange environments or upgrading to a more recent version of Exchange, learn how the tools and processes outlined in this webcast can help streamline your migration project.
Posted: 08 Oct 2013 | Premiered: Oct 8, 2013

Dell Software

MI University: The Windows Server 2012 Effect on Enterprise Data Center Strategies
sponsored by SearchCIO.com
VIRTUAL ENVIRONMENT: This classroom examines the effect Windows Server 2012 could have on data centers in the future.
Posted: 15 Mar 2013 | Premiered: 19 Mar 2013

SearchCIO.com

InfraStruxure for Small IT Spaces at Schneider Electric
sponsored by APC by Schneider Electric
VIDEOCAST: Access this video to discover a comprehensive solution that brings together UPS, power distribution and cooling offerings to help you manage small data centres, IT rooms, enterprise branches or network closets. This video outlines a solution that uses virtualisation, unified communication and cloud technologies to simplify these environments.
Posted: 05 Nov 2012 | Premiered: Nov 5, 2012

APC by Schneider Electric

Innovators Demo Part II - Your Collaboration Destiny Continues
sponsored by IBM
PRODUCT DEMO: Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.
Posted: 18 Jun 2010 | Premiered: 17 Jun 2010

IBM

Integrated Data Management video
sponsored by IBM
WEBCAST: Integrated Data Management is the ability to manage enterprise application data and optimize data-driven applications, from requirements to retirement, across these heterogeneous environments.
Posted: 23 Mar 2010 | Premiered: Mar 23, 2010

IBM

Intel Cloud Builders Reference Architecture: Enhanced Cloud Security with HyTrust & Vmware
sponsored by Intel
VIDEOCAST: While many businesses are eager to adopt cloud computing, building a secure cloud infrastructure deployment and operation is still a challenge. Watch this video to learn about a combination of security technologies that can ensure your cloud environment is protected.
Posted: 01 Mar 2012 | Premiered: Dec 20, 2011

Intel

Intel® Chip Chat
sponsored by Intel
PODCAST: Intel® Chip Chat is a recurring podcast series of informal, one-on-one interviews with some of the brightest minds in the industry. It strives to bring listeners closer to the innovations and inspirations of the men and women shaping the future of computing, and in the process share a little bit about the technologists themselves.
Posted: 13 Dec 2011 | Premiered: Dec 13, 2011

Intel

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

IT Innovation as a Priority
sponsored by Cisco Systems, Inc.
VIDEO: Today as a CIO, not only is maintaining operational excellence part of your role, but driving innovation is also high on the priority list. In this video, VP IT and Administration at Hearst Television, Inc., shares how he was able to maintain operational excellence and create an innovative virtualization solution.
Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

Cisco Systems, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Learn More About The Instant-On Enterprise
sponsored by HP
WEBCAST: Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise.
Posted: 09 Nov 2011 | Premiered: Nov 9, 2011

HP

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Manage Your Data Better with SAP HANA
sponsored by SAP America, Inc.
VIDEO: In this video, learn how SAP HANA, a next-generation data management platform, can manage transactional and analytics data in the same database, simplifying your IT environment and giving you real-time access to data.
Posted: 16 Oct 2013 | Premiered: 14 May 2012

SAP America, Inc.

Managing Complex Applications
sponsored by BlueStripe Software
PODCAST: Listen to the Podcast, "Managing Complex Applications with Intelligence" for a quick overview of the challenges virtualization has brought to managing applications.
Posted: 18 Nov 2008 | Premiered: Nov 18, 2008

BlueStripe Software

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

Mission-Critical Converged Infrastructure Podcast Series
sponsored by HP & Intel®
PODCAST: This podcast discusses the challenges that come with a mission-critical environment and the four characteristics of a converged infrastructure to meet the ever-changing demands of business.
Posted: 09 May 2011 | Premiered: May 9, 2011

HP & Intel®

More Visibility for UK ITSP Drives Profitability
sponsored by Autotask Corporation
VIDEO: This brief video covers the value of visibility to your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Moving Beyond People Glue and Silos
sponsored by IBM
VIDEO: This quick video outlines why replacing this "people glue" strategy with reliable, repeatable systems and processes that break siloes and meet the needs of multiple users across the organization is critical to interlinking success and truly achieving information governance.
Posted: 26 Jul 2013 | Premiered: 27 Jun 2013

IBM

Network Management Solution: WhatsUp Gold
sponsored by Ipswitch WhatsUp Gold
TRIAL SOFTWARE: WhatsUp Gold is the most intuitive, comprehensive, and cost-effective network management toolset available today.
Posted: 01 Mar 2011 | Premiered: 01 Mar 2011

Ipswitch WhatsUp Gold

NetWrix Active Directory Change Reporter - Free!
sponsored by Netwrix Corporation
SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

Netwrix Corporation

Nimsoft Monitor for Microsoft Applications
sponsored by Nimsoft, Inc.
WEBCAST: Discover how a US based cloud computing and managed service provider benefited from proactively managing their applications with a next-generation strategy. Find out how this innovative approach allowed them to improve efficiency by 15-20%.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.
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