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Contact Center Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Software Multimedia (View All Report Types)
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Integrate Database Development into CI/CD Processes
sponsored by Quest
VIDEO: Watch this brief video to find out why database development doesn't have to be a DevOps bottleneck anymore, and learn how to integrate Oracle database development into continuous integration and continuous delivery pipelines.
Posted: 11 Dec 2017 | Premiered: 06 Dec 2017

Quest

Intro to DevOps Automation in AWS
sponsored by Stelligent
WEBCAST: DevOps represents more than the combination of two teams; it's the whole value stream. Having the right tools and practices in place enables you to make the most of your DevOps automation process. Watch this webinar to learn more.
Posted: 18 Aug 2017 | Premiered: Aug 8, 2017

Stelligent

Micro App Development: An Enterprise Mobility Use Case Guide
sponsored by Capriza
VIDEO: Watch this brief video to learn how to mobile-enable workforces with zero disruption to your business – meaning no new infrastructure, coding, security, APIs, or integrations.
Posted: 24 Apr 2017 | Premiered: 24 Apr 2017

Capriza

Mobile is a Secret Weapon for Lubrizol's Digital Transformation
sponsored by Capriza
WEBCAST: This webcast explores how Lubrizol – a leading provider of specialty chemicals – found a way to take even complex legacy apps like those for ERP and CRM mobile. Discover how they enabled their development teams to mobilize critical apps like SAP and build native micro apps fast with a simple UI.
Posted: 13 Jul 2017 | Premiered: Jul 13, 2017

Capriza

More Flexible, Frequent Software Testing: Down Jones Case Study
sponsored by Applause
WEBCAST: Watch this video case study to find out how Dow Jones updated their slow, manual software testing processes in order to create more frequent, flexible, and effective testing, improve app quality, and enhance user experiences.
Posted: 05 Dec 2017 | Premiered: Dec 5, 2017

Applause

Open Source Software at Scale for Your Agency
sponsored by Red Hat
WEBCAST: Learn how to enable secure, open source Java development so that you can build quality apps and modernize legacy systems that may be vulnerable to evolving threats. Plus, uncover a comparison of Wildfly 10 vs. EAP 7 and how they stack up against older versions of JBoss.
Posted: 08 Nov 2017 | Premiered: Nov 6, 2017

Red Hat

Installing and Getting Started with Connections in Toad Edge
sponsored by Quest
WEBCAST: Watch this brief technical video to learn how to install and get started with Toad Edge, a flexible open source toolset for MySQL development compatible with both Windows and Mac OS.
Posted: 25 Aug 2017 | Premiered: May 3, 2017

Quest

It's all about customer satisfaction
sponsored by Hewlett Packard Enterprise
WEBCAST: Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.
Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

Hewlett Packard Enterprise

Join SafeNet Authentication Free Trial
sponsored by SafeNet Asia Ltd
TRIAL SOFTWARE: Experience low-maintenance and low-cost authorization controls by downloading your free 30-day trial of SafeNet Authentication Service, a cloud-based solution featuring token and self-service capabilities.
Posted: 10 Jan 2014 | Premiered: 10 Jan 2014

SafeNet Asia Ltd

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments
sponsored by Virtual Iron Software, Inc.
WEBCAST: This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
Posted: 10 Mar 2008 | Premiered: Mar 1, 2008

Virtual Iron Software, Inc.

Looking at Rational Build Forge Express Edition
sponsored by IBM Software Group
PODCAST: In this Webcast Sundeep Goel, Worldwide Channel Sales with IBM® Rational®, talks about the development need that Rational Build Forge® Express Edition is designed to address.
Posted: 14 Mar 2008 | Premiered: Nov 6, 2007

IBM Software Group

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Measuring Software Quality: Why Your Metrics Don't Make the Grade
sponsored by IBM
WEBCAST: What keeps your customers happy when it comes to software? Tune into this video to learn more about what you can do to improve your software  testing and quality assurance. It outlines the pros and cons of satisfied customers and what the means for your business. View this resource now to learn more about improving your software.
Posted: 23 Apr 2013 | Premiered: Apr 23, 2013

IBM

Micro Focus SilkPerformer
sponsored by Micro Focus
TRIAL SOFTWARE: IT Problem: SilkPerformer enables the rapid creation of performance tests that accurately simulate peak demand loads and isolate performance bottlenecks.
Posted: 08 Apr 2011 | Premiered: 08 Apr 2011

Micro Focus

Microsoft Dynamics NAV Trial
sponsored by Microsoft
TRIAL SOFTWARE: Learn how to automate and streamline financial, customer relationship and supply chain processes with Microsoft Dynamics NAV.
Posted: 10 Mar 2008 | Premiered: 10 Mar 2008

Microsoft

Modern Developer Tools for IBM i and Power Systems
sponsored by IBM
WEBCAST: Join us for a demonstration of the Tools and ALM Solutions for the IBM I and Power Systems. Learn how these tools apply to your IT environment and how to identify and use the right tools and modernization strategy.
Posted: 19 Aug 2010 | Premiered: May 13, 2010

IBM

NCSU - IBM PowerLinux - Industry standard Linux systems, solutions tuned to the task
sponsored by IBM
WEBCAST: This video explores a leading solution delivering industry standard Linux systems services faster, with higher quality, and more economically than others. Learn how it combines a leading hardware, Linux software, and domain expertise of different industries resulting in higher quality operations that keep pace with modern business.
Posted: 20 Oct 2014 | Premiered: Apr 23, 2012

IBM

Platform-as-a-Service for Private Clouds: WSO2 Stratos
sponsored by WSO2, Inc.
WEBCAST: Join WSO2’s award-winning CTO, Paul Fremantle, for this important Webinar. You’ll not only learn how to kick start your private cloud, but you’ll also deepen your understanding about the future of cloud computing across the industry. We look forward to hearing from you - and meeting with you on the Web!
Posted: 16 Jun 2010 | Premiered: Jul 6, 2010, 07:00 EDT (11:00 GMT)

WSO2, Inc.

Podcast: Optimizing your SAP environment while reducing costs
sponsored by IBM
PODCAST: This podcast provides strategies for SAP customers which can optimize their systems for increased functionality while still reducing costs. Listen now to hear about the concerns of today's SAP customers, the changing role of the CIO and low-cost strategies for optimizing SAP environments.
Posted: 15 Jul 2011 | Premiered: Jul 14, 2011

IBM

Podcast: Virtualization is here: Is your network ready?
sponsored by Citrix
PODCAST: In this podcast, learn about the emerging technologies driving the transition to App Delivery 2.0. Uncover how network virtualization can be applied to better optimize application delivery, provide increased flexibility and create an efficient network infrastructure with a mix of hardware and software solutions.
Posted: 16 Jul 2010 | Premiered: Jul 16, 2010

Citrix

PRTG Network Monitor
sponsored by Paessler AG
TRIAL SOFTWARE: Experience complete control over your network by downloading your free, 30-day trial of PRTG now.
Posted: 25 Jan 2012 | Premiered: 24 Jan 2012

Paessler AG

Rational Build Forge Demo Series
sponsored by IBM
SOFTWARE DEMO: Access IBM Rational Build Forge demos to see how it can be used to create a software assembly line to automate and accelerate software delivery. Learn how Rational Build Forge can help development teams automate repetitive tasks, uncover development bottlenecks, determine trends for specific projects and manage compliance mandates.
Posted: 04 Nov 2009 | Premiered: 15 Oct 2008

IBM

Rational Quality Manager
sponsored by IBM
SOFTWARE DOWNLOAD: Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM

Rational Requirements Composer
sponsored by IBM
TRIAL SOFTWARE: Download a free trial of IBM Rational Requirements Composer V1.0.0.1, a requirements definition tool for organizations seeking easy to use elicitation and definition tools that enhance their ability to create the right requirements for their projects and drive improved quality, speed, and alignment across the IT lifecycle.
Posted: 11 Sep 2009 | Premiered: 11 Sep 2009

IBM

Rational Team Concert Trial
sponsored by IBM
TRIAL SOFTWARE: Download a free trial version of IBM® Rational® Team Concert Standard Edition, a member of the Rational Team Concert family of products built on the Jazz Technology Platform. Jazz is a scalable, extensible team collaboration platform for seamlessly integrating tasks across the software lifecycle.
Posted: 11 Sep 2009 | Premiered: 11 Sep 2009

IBM
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