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Contact Center Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Software Multimedia (View All Report Types)
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What do you get when you combine Machine Learning with Apache Spark and GPUs?
sponsored by IBM
WEBCAST: Machine learning is helping your software adapt to new data as it comes up so you don't have to spend your time coding and recoding. Listen to this webcast to learn about leveraging Apache Spark and GPUs to accelerate machine learning libraries.
Posted: 09 Mar 2017 | Premiered: Mar 9, 2017

IBM
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