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Business of Information Technology >
Business Management >
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Client Relationship Management
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DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills
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Definition continues below.
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Client Relationship Management Multimedia
(View All Report Types)
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Increasing Customer Loyalty: Connected Intelligence & Loyalty
sponsored by Hewlett-Packard Limited
WEBCAST:
Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.
Posted: 01 Jun 2012 | Premiered: Jun 1, 2012
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Increase Your Visibility for Supply Chain Optimization with Mobile Apps
sponsored by Kony
WEBCAST:
Check out this webcast now to learn about the mobile application approach to increasing visibility for supply chain optimization.
Posted: 26 Mar 2013 | Premiered: Dec 11, 2012
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Video: Evolving to Social Intelligence
sponsored by Hewlett-Packard Company
VIDEO:
This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer.
Posted: 02 Apr 2013 | Premiered: 02 Apr 2013
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Video case study: Neiman Marcus empowers workforce with e-learning
sponsored by Cornerstone OnDemand
WEBCAST:
In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more.
Posted: 22 May 2013 | Premiered: May 22, 2013
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Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives
sponsored by DataFlux Corporation
WEBCAST:
This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.
Posted: 04 Oct 2007 | Premiered: Aug 1, 2007
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Microsoft Dynamics CRM 3.0
sponsored by Microsoft
SOFTWARE DEMO:
Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.
Posted: 01 Jun 2007 | Premiered: 01 Jun 2007
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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing
sponsored by Infor CRM
VIDEO:
This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Drive Sales Performance: Keys to preparing your reps for today's sale environment
sponsored by SAVO Group
WEBCAST:
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: 26 Sep 2008 | Premiered: Sep 26, 2008
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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
sponsored by Infor CRM
VIDEO:
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Smarter Commerce Manufacturing Interactive Guide
sponsored by IBM
VIRTUAL SEMINAR:
Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
Posted: 30 Jan 2012 | Premiered: 30 Jan 2012
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CLIENT RELATIONSHIP MANAGEMENT DEFINITION (continued): … In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills and a thorough knowledge of the channel.While the specific job functions may vary from position to position, most CAMs are accountable for:meeting and growing revenue goals for assigned accountsplanning sales and business development opportunities, including supporting local sales and service teamsbudgeting for the above functionsnegotiation and maintenance of sales or service contracts Client Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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