Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Churn

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies  … 
Definition continues below.
ChurnMultimedia (View All Report Types)
76 - 100 of 115 Matches Previous Page  | Next Page
Red Hat JBoss Fuse: Enabling Intelligent Integration Everywhere
sponsored by Red Hat
WEBCAST: Check out this short video to learn how JBoss Fuse enables the exchange of data simply and with greater agility across its innovative integration platform.
Posted: 11 Dec 2013 | Premiered: Dec 10, 2013

Red Hat

Seven Ways to Improve the Digital Customer Experience
sponsored by Kofax, Inc.
WEBCAST: Access this webcast to uncover the seven ways you can ensure superior customer experience, so your organization can continue to prosper.
Posted: 27 Mar 2014 | Premiered: Feb 10, 2014

Kofax, Inc.

Streamlining sales system helps Vodafone expedite customer transactions
sponsored by Hewlett-Packard Company
WEBCAST: Vodafone Germany realized it was time to improve its shop logistics, order processing, and customer transactions. In this fascinating webcast, find out how the company solved these issues with one simple solution, saving both employees and customers time and allowing for increased profits as well as higher end user satisfaction. 
Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

Hewlett-Packard Company

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

The back office front and center
sponsored by Aspect
WEBCAST: Unfortunately, when 42% of customer experience decision makers say they can't effectively manage the end-to-end workflow of customer interactions, it's clear that inefficient processes can have serious repercussions. Watch this brief video to learn how to optimize people, processes, and insights to transform back-office operations.
Posted: 11 Mar 2014 | Premiered: Mar 11, 2014

Aspect

The Business Value of CX: Customer Service in the Cloud
sponsored by Oracle Corporation
WEBCAST: This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

Oracle Corporation

The First Mile - Business Critical Real Time Customer Interactions
sponsored by Kofax, Inc.
WEBCAST: In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.
Posted: 31 Mar 2014 | Premiered: Mar 31, 2014

Kofax, Inc.

The Inevitable Threat to Your Share Price
sponsored by Hewlett-Packard Limited
WEBCAST: This webcast highlights the criticality of investing in security upfront to prevent data breaches, instead of merely focusing on the clean-up process. View now to see how this could save IT costs, and brand reputation, in the long-run.
Posted: 05 Feb 2014 | Premiered: Feb 5, 2014

Hewlett-Packard Limited

SAP / Oracle Applications on the Cisco UCS platform
sponsored by Cisco Systems, Inc.
VIDEO: Watch this on-demand video featuring Len Landale, Director of ERP Applications at Secure24, to learn how third-party automation tools for SAP software can reduce redundancies for faster delivery to customers and increased cost savings. Watch this video now to learn more.
Posted: 01 Sep 2011 | Premiered: 30 Aug 2011

Cisco Systems, Inc.

SAP and Voice: Optimize Supply Chain Operations
sponsored by Voxware, Motorola, and PEAK Technologies
WEBCAST: Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.
Posted: 16 Aug 2007 | Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT)

Voxware, Motorola, and PEAK Technologies

SAP NetWeaver BPM and PI Customer E-Book
sponsored by SAP America, Inc.
VIDEO: This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization.
Posted: 01 Aug 2011 | Premiered: 01 Aug 2011

SAP America, Inc.

SAP Workforce and Scheduling Optimization Demo
sponsored by ClickSoftware
WEBCAST: Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more
Posted: 12 Aug 2009 | Premiered: Aug 12, 2009

ClickSoftware

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Smarter Commerce Manufacturing Interactive Guide
sponsored by IBM
VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
Posted: 30 Jan 2012 | Premiered: 30 Jan 2012

IBM

Social Business Podcast Series
sponsored by IBM
PODCAST: A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.
Posted: 16 Nov 2011 | Premiered: Nov 16, 2011

IBM

Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013

IBM

Successful Strategies For Business Process Integration
sponsored by Oracle Corporation
WEBCAST: Business processes and their effectiveness are what differentiate your company from your competitors. If you can successfully manage your processes you are able to increase efficiency, improve customer service, and deliver new products faster. Watch this webcast to learn how to put your best foot forward when it comes to BPM.
Posted: 24 Jul 2012 | Premiered: Jul 17, 2012

Oracle Corporation

Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives
sponsored by DataFlux Corporation
WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.
Posted: 04 Oct 2007 | Premiered: Aug 1, 2007

DataFlux Corporation

Test and simulate rules using WebSphere ILOG Business Rules Management System
sponsored by IBM
PRODUCT DEMO: Learn how WebSphere ILOG BRMS allows organizations to easily adapt business rules while ensuring compliance with policy requirements and analyzing the business impact of changes against key KPIs. You will see how the BRMS is used in the back office to create eligibility rules that will be used to automatically screen auto insurance applicants.
Posted: 12 Dec 2010 | Premiered: 12 Dec 2010

IBM

Test without writing a single line of code…really
sponsored by Hewlett-Packard Company
WEBCAST: In this webcast, you will see how a customer is increasing the speed and effectiveness of their packaged apps testing projects by using best practices and testing accelerators. Inside, learn about solutions that can enhance development and testing efforts for business-critical systems that organizations rely on.
Posted: 25 Nov 2013 | Premiered: Nov 25, 2013

Hewlett-Packard Company

The Agile Data Warehouse Webinar - Next Generation BI
sponsored by RightScale
WEBCAST: Watch this webinar and find out about the new approach to Business Intelligence (BI) that takes advantage of the cloud as a disruptive technology combined with next-generation software applications.
Posted: 24 Feb 2010 | Premiered: Feb 24, 2010

RightScale

The Alcatel-Lucent OmniAccess 8550 WebServices Gateway: AUTOMATED WORKFLOW FOR IMPROVED PAT IENT CARE
sponsored by Alcatel-Lucent
WEBCAST: The Alcatel-Lucent OmniAccess 8550 Web Services Gateway is a network appliance that secures automated business processes to meet corporate governance obligations.
Posted: 07 Apr 2008 | Premiered: Apr 3, 2008

Alcatel-Lucent

The Benefits Of Virtualizing Citrix XenApp with Citrix XenServer
sponsored by Citrix
PODCAST: Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: 20 Aug 2008 | Premiered: Aug 20, 2008

Citrix

The management cockpit approach to running your IT environment
sponsored by Hewlett-Packard Company
WEBCAST: As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.
Posted: 13 Nov 2013 | Premiered: Nov 13, 2013

Hewlett-Packard Company

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
sponsored by SAP America, Inc.
WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)

SAP America, Inc.
76 - 100 of 115 Matches Previous Page    2 3 4 5    Next Page
 
CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement