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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies  … 
Definition continues below.
Churn Multimedia (View All Report Types)
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HP Social CRM Services
sponsored by Hewlett-Packard Company
VIDEO: As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.
Posted: 27 Feb 2013 | Premiered: 27 Feb 2013

Hewlett-Packard Company

Improving Business Processes by Aligning BPM and MDM
sponsored by IBM
WEBCAST: Access this in-depth webcast to learn which enterprise processes best leverage the combination of Master Data Management and Business Process Management. Discover how their alignment can provide you the assurance that your master data is a trusted asset to your organization.
Posted: 12 Mar 2013 | Premiered: Mar 8, 2013

IBM

Increasing Customer Loyalty: Connected Intelligence & Loyalty
sponsored by Hewlett-Packard Limited
WEBCAST: Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.
Posted: 01 Jun 2012 | Premiered: Jun 1, 2012

Hewlett-Packard Limited

IT Decision Center on SIEM - Q5: Deployment
sponsored by SearchSecurity.com
VIRTUAL ENVIRONMENT: Question five featured in in SearchSecurity.com's IT Decision Center on SIEM asks top vendors in the space:  Do you offer assistance with deployment plans, with estimates for installation and tuning, as well as manpower estimate to complete tasks?  Find out what these vendors have to say by accessing their answers to this question now.
Posted: 27 Feb 2013 | Premiered: 27 Feb 2013

SearchSecurity.com

It's all about customer satisfaction
sponsored by Hewlett-Packard Limited
WEBCAST: This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.
Posted: 20 May 2013 | Premiered: May 20, 2013

Hewlett-Packard Limited

JBoss Enterprise BRMS 5.3: Business Rules Management System
sponsored by Red Hat
WEBCAST: In this comprehensive webcast, Red Hat's solutions architect Peter Larsen provides a high-level overview of the features and capabilities of a business rules management system (BRMS), explaining how you can best utilize this system to facilitate organizational agility and responsiveness.
Posted: 15 Apr 2013 | Premiered: Apr 1, 2013

Red Hat

Keep the Lights on with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST: In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.
Posted: 06 May 2013 | Premiered: May 6, 2013

SAP America, Inc.

Key Considerations for Mobile Enterprise Applications
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WEBCAST: Discover the effect mobile enterprise applications can have on your business, the benefits you could reap, and key tips and hints for creating your own mobile application success.
Posted: 29 Jun 2012 | Premiered: Jun 29, 2012

Hewlett-Packard Limited

Kofax reduced e-Docs cost per invoice by 50%.
sponsored by Kofax, Inc.
VIDEO: This video demonstrates how e-docs UK reducing their cost per invoice by 50% while improving their speed and ability to bring new customers on board. View now to learn how they were able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth.
Posted: 21 Feb 2013 | Premiered: 21 Feb 2013

Kofax, Inc.

Learn how Kofax makes it easier to onboard new customers.
sponsored by Kofax, Inc.
VIDEO: Access this brief video to explore the benefits of a business process management technology that will enable you to onboard new customers more efficiently. Find out how you can benefit from advanced information capture, mobile technology and business process management technologies.
Posted: 21 Feb 2013 | Premiered: 31 Aug 2012

Kofax, Inc.

Learn how Kofax simplified communication for Austrian Airlines
sponsored by Kofax, Inc.
VIDEO: This brief video demonstrates how Austrian Airlines leveraged business communication server technology automatically convert information between airline-specific formats and other standard formats such as email, enabling easy communication without specialized equipment.
Posted: 21 Feb 2013 | Premiered: 21 Feb 2013

Kofax, Inc.

Learn how Swiss Post solutions cut document management costs with Kofax.
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VIDEO: This brief video testimonial demonstrates how, by automating their information-intensive processes, Swiss post Solutions was able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth.
Posted: 21 Feb 2013 | Premiered: 21 Feb 2013

Kofax, Inc.

Learn why Suncorp chose Kofax to help them go paperless.
sponsored by Kofax, Inc.
VIDEO: This brief video demonstrates how Suncorp Bank employed a document management partner to help them go paperless in just four months. View now to learn how they were able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth.
Posted: 21 Feb 2013 | Premiered: 21 Feb 2013

Kofax, Inc.

Lowering the cost of Healthcare from the inside out: a practical approach to Asset and Service Management
sponsored by IBM
WEBCAST: This webcast demonstrates how enterprise asset management can help improve clinical outcomes while lowering the cost of care and ensuring compliance. View now to learn how health IT leaders can more easily manage the increasingly sophisticated assortment of devices, tools and technologies that make high-quality health care possible.
Posted: 24 Apr 2013 | Premiered: Apr 24, 2013

IBM

Navigating the Next Five Years of Customer Service
sponsored by Oracle Corporation UK Ltd
WEBCAST: Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
Posted: 17 Dec 2012 | Premiered: Jun 30, 2012

Oracle Corporation UK Ltd

IBM Smart SOA Global Virtual Forum: How to Get Smarter Business Outcomes
sponsored by IBM
WEBCAST: Adapting to change is hard for today's professional architectures, but with the dynamics of the industry, change is a must. This webcast will show how to gain successful agility and maximize business IT value with the Smart SOA approach. Watch now!
Posted: 13 Oct 2008 | Premiered: Nov 5, 2008, 10:30 EST (15:30 GMT)

IBM

Infor CRM Interaction Advisor
sponsored by Infor CRM
PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

Infor CRM

InfoSphere MDM Solution for Product Information Management
sponsored by IBM
VIDEO: Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.
Posted: 15 Nov 2011 | Premiered: 15 Nov 2011

IBM

Introduction to Microsoft Dynamics CRM Online
sponsored by Microsoft
WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: 09 Sep 2009 | Premiered: Sep 9, 2009

Microsoft

IT Connects Customers to Brands
sponsored by Cisco Systems, Inc.
VIDEO: Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.
Posted: 16 Aug 2010 | Premiered: 16 Aug 2010

Cisco Systems, Inc.

It's Not "If" You Collaborate, But "How"
sponsored by Cisco Systems, Inc.
VIDEO: To learn more about who collaborates and why, Cisco recently conducted one of the first comprehensive studies of the personal and cultural factors associated with successful adoption of network based collaboration. Read the full report, and find out more about how collaboration transforms business.
Posted: 11 Sep 2009 | Premiered: 11 Sep 2009

Cisco Systems, Inc.

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments
sponsored by Virtual Iron Software, Inc.
WEBCAST: This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
Posted: 10 Mar 2008 | Premiered: Mar 1, 2008

Virtual Iron Software, Inc.

Microsoft Dynamics CRM Trial
sponsored by Microsoft
TRIAL SOFTWARE: Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.
Posted: 10 Mar 2008 | Premiered: 01 Jan 2006

Microsoft

Microsoft Dynamics CRM Trial Page
sponsored by Microsoft
SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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Microsoft

Online Trial: Rational System Architect
sponsored by IBM
SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM
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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.
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