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Call Centre Management Multimedia (View All Report Types)
 
Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

StruxureWare for Data Centers - A Hollistic View for Your Team
sponsored by Schneider Electric
VIDEO: View this video to learn about a data center infrastructure management suite to give your team a holistic view across your facility. Control your data center performance and monitor the equipment's ROI, CAPEX, and OPEX through intuitive applications.
Posted: 17 Nov 2014 | Premiered: 12 Apr 2013

Schneider Electric

K2 Helps a Top Game Developer Improve Efficiency
sponsored by K2
VIDEO: Access this video case study to learn how Square Enix, a top game developer, was able to leverage K2 software to save time and focus on solving new challenges.
Posted: 24 Nov 2014 | Premiered: 20 Jan 2013

K2

Capacity Management and Planning Made Easy
sponsored by Avocent
WEBCAST: Watch this webcast to learn about a software tool that can help you plan your data center layout in order to avoid the challenges of IT confusion, insufficient cabling, lack of cooling, and high power usage.
Posted: 19 May 2014 | Premiered: May 19, 2014

Avocent

Thrive, Survive or Perish - Compute Economics
sponsored by Hewlett-Packard Company
WEBCAST: View this in-depth webcast to learn about the "new style" of IT and how you can leverage your staff to overcome the pressures and obstacles presented today. Watch now to discover the path to impact business performance around workforce productivity, business trends and intelligence, and customer acquisition and loyalty in the digital age.
Posted: 07 Jan 2015 | Premiered: Oct 22, 2014

Hewlett-Packard Company

Thrive, Survive or Perish - Compute Economics in the New Style of IT
sponsored by HP & Intel® (Processeur Intel® Xeon®)
WEBCAST: View this in-depth webcast to learn about the "new style" of IT and how you can leverage your staff to overcome the workload and data analytics pressures and obstacles presented today.
Posted: 29 Dec 2014 | Premiered: Nov 24, 2014

HP & Intel® (Processeur Intel® Xeon®)

A Fast, Flexible Path for Migrating to a New Server Operating System
sponsored by Dell, Inc.
WEBCAST: Access this featured resource to learn how one platform simplifies the complexity of the critical first steps to migrating away from Windows Server 2003. View now to explore the potential and benefits of the "cloud OS" and how to affordably migrate before it's too late.
Posted: 05 Jan 2015 | Premiered: Oct 24, 2014

Dell, Inc.
 
 
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