Call Centre Management

VIDEO: This videocast explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget.

Posted: 03 Dec 2009 | Premiered: 03 Dec 2009

WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.

Posted: 20 Apr 2012 | Premiered: 20 Apr 2012

WEBCAST: This webcast is the final part of a three-part course series that reviews best practices for installing, configuring and managing your VMware vsphere 5 environment. Explore key insights on vCenter server and learn how to successfully leverage this technology in your organization.

Posted: 06 Apr 2012 | Premiered: 06 Apr 2012

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

VIDEO: In the past, organizations handled the need for extra IT capacity with new servers and storage devices. But with rapid changes in technology, today’s data center may be unable to support tomorrow’s technology. Watch to see how the IBM® family of modular data centers gives your organization the flexibility to meet change - and pay as you grow.

Posted: 15 Nov 2010 | Premiered: 15 Nov 2010

WEBCAST: This resource examines the consolidation and standardization necessary for high-efficiency data centers. Discover the top ten tips to ensure data center consolidation success.

Posted: 08 Nov 2011 | Premiered: 08 Nov 2011

WEBCAST: Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.

Posted: 10 Nov 2011 | Premiered: 10 Nov 2011

WEBCAST: The value of Enterprise Architecture has been difficult for many to understand and communicate since the inception of the discipline. So how have some organizations conquered the problem and institutionalized EA?

Posted: 02 Mar 2012 | Premiered: 02 Mar 2012

VIDEO: Discover how your business can leverage automation and intelligent decision-making to address real-world virtualization challenges in this essential resource. Find out how these technologies can increase the efficiency and scalability of your virtual environment.

Posted: 25 Apr 2012 | Premiered: 25 Apr 2012

VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.

Posted: 16 Apr 2012 | Premiered: 16 Apr 2012