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Call Centre Management Multimedia (View All Report Types)
Customer Analytics in Action
sponsored by IBM
VIDEO: This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.
Posted: 04 Aug 2015 | Premiered: 04 Aug 2015


Case Study – Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

Service Cloud: Philips Success Story
sponsored by
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


What if your App Virtualization Solution Didn't Include Image Deployment?
sponsored by Dell, Inc.
VIDEO: Watch this video to see Brian Madden deal with updating desktop servers which result in none of the updated computers having the same image deployment. Find out how application virtualization solutions that don't include image deployment can be an ambitious task for IT pros to handle.
Posted: 03 Sep 2015 | Premiered: 03 Sep 2015

Dell, Inc.

Credit Union of Colorado Achieves Recoverability and Compliance Through Information Management
sponsored by Commvault
WEBCAST: This webcast to examines the management solution that the Credit Union of Colorado decided to implement in order to achieve a true information management strategy and ensure recoverability and compliance.
Posted: 30 Dec 2014 | Premiered: Feb 14, 2014


IBM IT Operations Analytics Come to Life
sponsored by IBM
VIDEO: This video explains the uses of predictive IT operations analytics with a short demonstration on how experts are alerted about possible anomalies or other problems within an application. See how you can use this reactive process to shrink the time it takes to identify and fix t problems in your application environment.
Posted: 18 Sep 2015 | Premiered: 18 Sep 2015


Multiple Device types, One Integrated Strategy
sponsored by Dell, Inc.
WEBCAST: Join two experts in the field of endpoint and mobility management as they explore details on how to manage mobile devices in organizational settings. Access this webinar and you'll also find a demo on enterprise mobility management systems.
Posted: 02 Oct 2015 | Premiered: Oct 2, 2015

Dell, Inc.
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