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An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell

Rapidly Turn Innovation Into Value With Digitalisation
sponsored by Hewlett-Packard Enterprise
VIDEO: Learn how digitalisation allows AkzoNobel to accelerate innovation and work smarter.
Posted: 30 Jan 2017 | Premiered: 30 Jan 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

SWOT Assessment: IBM B2B Cloud Services
sponsored by IBM
WEBCAST: Discover the strengths, weaknesses, opportunities, and threats of IBM B2B Cloud Services in this Ovum analysis.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

A Perspective on U.S. Health Industry Changes
sponsored by IBM
VIDEO: Director of Health Industry Transformation at IBM gives his perspective on the changes impacting U.S. Healthcare.
Posted: 20 Jan 2017 | Premiered: 20 Jan 2017

TOPICS:  IT Management
IBM

Do You Effectively Manage Complex Data Transformation?
sponsored by IBM
VIDEO: Discover how to manage transformation with a single solution as data flows through the enterprise.
Posted: 20 Jan 2017 | Premiered: 20 Jan 2017

TOPICS:  IT Management
IBM
 
 
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