Call Centre Management Multimedia

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Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Improving Operations with IT Automation sponsored by Insight VIDEO: With the help of automation, organizations can overcome these challenges for a variety of benefits. In this video, learn how offloading repeatable tasks from IT teammates can unleash strategic work and innovation for your business. Posted: 15 Feb 2024 \| Premiered: 15 Feb 2024 TOPICS: IT Management \| IT Service Management \| IT Systems

Transform Your Data With a Single Solution sponsored by IBM WEBCAST: Avoid increase costs and delayed projects. Learn how to deploy a single transformation solution across your enterprise. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Make Your Data More Valuable with Real-Time Analytics sponsored by IBM WEBCAST: Gain an understanding of real-time analytics and learn how to derive maximum benefit from your most valuable data. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

How a Unified Data Cloud Boosts Simplicity and Intelligence for Better Business Outcomes sponsored by Google Cloud & AMD WEBCAST: Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud. Posted: 20 Dec 2022 \| Premiered: Dec 20, 2022 TOPICS: IT Management	All resources sponsored by Google Cloud & AMD

On-Demand Analytics Webinar sponsored by IBM WEBCAST: Watch an IBM webinar to learn how you can put your most valuable data to work in analytics. Posted: 02 Mar 2018 \| Premiered: Mar 2, 2018 TOPICS: IT Management

Meeting Your Banking Needs sponsored by Hewlett-Packard Enterprise VIDEO: Find out how to deliver a better, digital customer experience without increasing costs or replacing your legacy systems. Posted: 08 Feb 2017 \| Premiered: 08 Feb 2017 TOPICS: IT Management

New Technology for Data Driven Analytics Results sponsored by IBM WEBCAST: Hear how new analytics technology creates opportunity for greater insights, while reducing complexity and cost. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management