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How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

A Perspective on U.S. Health Industry Changes
sponsored by IBM
VIDEO: Director of Health Industry Transformation at IBM gives his perspective on the changes impacting U.S. Healthcare.
Posted: 20 Jan 2017 | Premiered: 20 Jan 2017

TOPICS:  IT Management
IBM

Health Insurance Provider Transforms Their Data Platform
sponsored by IBM
VIDEO: James Wade of Florida Blue discusses the solutions that helped reduce hold times and eliminate fraud.
Posted: 06 Apr 2017 | Premiered: 06 Apr 2017

TOPICS:  IT Management
IBM

Rapidly Turn Innovation Into Value With Digitalisation
sponsored by Hewlett-Packard Enterprise
VIDEO: Learn how digitalisation allows AkzoNobel to accelerate innovation and work smarter.
Posted: 30 Jan 2017 | Premiered: 30 Jan 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

POWER8 Cost Savings Estimator
sponsored by IBM
WEBCAST: See how much you can save.
Posted: 06 Apr 2017 | Premiered: Apr 6, 2017

TOPICS:  IT Management
IBM
 
 
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