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Call Centre Management

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Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

The Value of Back Office Automation: Successful Enterprise Strategies
sponsored by Genesys
VIDEO: Watch these videos to get different perspectives of Genesys customers on how back office automation transformed their company and their customer experience.
Posted: 25 Nov 2014 | Premiered: 25 Nov 2014

Genesys

Integrating Call Center Capabilities with CRM
sponsored by NEC
VIDEO: Learn more about integrating CRM with call center software and how your business can benefit from doing so.
Posted: 24 Nov 2014 | Premiered: 09 Apr 2014

NEC

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Rocket Software: Predictive & Proactive IT and Data Protection Management
sponsored by IBM
WEBCAST: Watch this video to find out how one solution is helping organizations proactively manage heterogeneous and complete IT, storage and data protection infrastructures. Prevent outages and failures with predictive capabilities like real-time content and alerts.
Posted: 25 Aug 2014 | Premiered: Feb 12, 2014

IBM

How HPA improved IT value and facilitated maximum growth
sponsored by Cisco & Fujitsu
VIDEO: Hutchison Ports Australia is developing new facilities at Brisbane and expects that when fully operational, these facilities will increase capacity by almost 100 per cent, providing importers, exporters and shipping lines with more choice and better service. View this video to see how Fujitsu is helping them achieve these goals.
Posted: 24 Oct 2014 | Premiered: 24 Oct 2014

Cisco & Fujitsu

The New Style of IT
sponsored by Hewlett-Packard Company
VIRTUAL ENVIRONMENT: Access this assessment tool to select up to three areas of infrastructure optimization and see how your views compare to your peers. Discover how to use these statistics to enhance your decision making process.
Posted: 08 Dec 2014 | Premiered: 04 Nov 2014

Hewlett-Packard Company

Embrace BYOD While Keeping Devices and Data Secure
sponsored by IBM
VIDEO: Find out how you can keep all devices and company data secure to make BYOD a success.
Posted: 08 Sep 2014 | Premiered: 08 Sep 2014

IBM
 
 
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