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4 Steps for Success: Platform Strategies for Agility, Flexibility and Scale
sponsored by Twilio
WEBCAST: This informative webcast dives into the world of the modern contact center. View now to find 4 essential steps for CRM success, and help build an agile, flexible, scalable contact infrastructure. Discover what one platform has to offer, and if a solution like this one could help catapult your CRM strategy into the future.
Posted: 28 Oct 2014 | Premiered: Oct 28, 2014


TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Emerging Trends Radar Screen
sponsored by Gartner
WEBCAST: Tune in to this in-depth Gartner webcast to learn about emerging trends and how consumerization and mobile devices are driving innovation in the enterprise, and how you can tap into these rising trends to take your organization to the next level.
Posted: 02 Jul 2014 | Premiered: Jul 2, 2014, 01:00 EDT (05:00 GMT)

Gartner

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

CIO Interview: Competing at a Global Level
sponsored by Dell, Inc.
VIDEO: While athletes spend years planning and training for a high-profile sporting event, there's also a significant amount of groundwork required for the preparing the infrastructure to support the event. From IT hardware, business systems to special sporting systems, technology is crucial to the smooth execution of any major sporting event.
Posted: 29 Aug 2014 | Premiered: 29 Aug 2014

Dell, Inc.

Monitor, Manage, and Report--Infrastructure Management Made Easy
sponsored by CA Technologies.
SOFTWARE DOWNLOAD: This free IT monitoring tool provides the ability to monitor, manage and report on up to 30 servers, applications and devices.
Posted: 04 Jun 2014 | Premiered: 04 Jun 2014

CA Technologies.

IBM Cloud – Cloud Without Compromise
sponsored by IBM
VIDEO: Find out how you can have the ideal cloud system your infrastructure craves.
Posted: 10 Jun 2014 | Premiered: 28 Apr 2014

IBM

Moving Technology Infrastructure into the Future: Value and Performance through Consolidation
sponsored by Hewlett-Packard Company
WEBCAST: This white paper explains the benefits of IT consolidation, which can help to reduce costs and complexities while improving efficiency and productivity.
Posted: 05 Jun 2014 | Premiered: Jan 31, 2014

Hewlett-Packard Company
 
 
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