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Guide to Achieving Omnichannel Customer Service
sponsored by Genesys
WEBCAST: This upcoming webcast examines how you can deliver an omnichannel customer service experience by integrating your disparate systems, including CRM, ERP, and contact center tools. Register now to learn how an omnichannel approach can simplify and future-proof your customer experience management strategy.
Posted: 10 Feb 2016 | Premieres: Feb 10, 2016

Genesys

Case Study – Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Simplify IT Management, Simplify Your Life
sponsored by Dell, Inc. and Intel®
VIDEO: Watch this video to find out what happens when a new IT guy joins an office that uses the combination of Dell, Citrix, and Intel technology to power its organizations desktops. You'll discover how this technology landscape impacts their IT department.
Posted: 21 Jan 2016 | Premiered: 21 Jan 2016

Dell, Inc. and Intel®

Eliminate the Challenges of Monitoring and Managing an Efficient Data Center
sponsored by IBM
VIDEO: In this video, you will learn how to eliminate the most time-consuming challenges of maintaining your data center infrastructure by formulating a managed services strategy. Tune in to discover how data center managed services will allow you to direct your focus on business innovation instead.
Posted: 11 Nov 2015 | Premiered: 06 Jan 2014

IBM

Tips & Tricks for Optimizing Windows Virtual Desktop Deployments
sponsored by eG Innovations, Inc.
WEBCAST: In this webinar, Jeff Stokes, Senior Content Developer at Microsoft, and Bala Vaidhinathan, CTO at eG Innovations, highlight best practices for Windows virtual desktops and VDI image creation. Tune in to get the most value from your virtualized applications and optimize all Windows workloads.
Posted: 08 Feb 2016 | Premiered: Feb 8, 2016

eG Innovations, Inc.
 
 
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