Call Centre Management Multimedia

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May 23, 2013

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Call Centre Management

Call Centre Management Multimedia (View All Report Types)

Sprint Becomes More Efficient When Customers Go Online sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website. Posted: 17 Dec 2012 \| Premiered: Dec 17, 2012 TOPICS: Call Center Management \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

TiVo Reduces Call Center Costs sponsored by Google Search Appliance VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. Posted: 29 Nov 2010 \| Premiered: 29 Nov 2010 TOPICS: Call Center Management \| Call Center Software \| CRM Best Practices \| Customer Service \| Google App Engine \| Search Engine Optimization \| Search Engines

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Work Load Automation Trends and Best Practices in 2012 sponsored by ORSYP WEBCAST: Access this webcast to discover the workload automation trends and best practices of 2012. Gain an overview of the EMA Radar Research Report for WLA and also discover ten tips for workload automation that you can start using today. Posted: 11 Jul 2012 \| Premiered: Jul 11, 2012 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| Systems Management \| Virtual Machine \| Workload Automation

Applications Rationalization: Take Control of your Applications with HP sponsored by Hewlett-Packard Limited VIDEO: One of IT's biggest struggles today is trying to map resource utilization amidst a complex, sprawling portfolio of disjointed, often redundant applications. View this brief video to discover strategies that can help you take control of your applications, so you can respond faster to threats and opportunities, simplify your IT, and reduce costs. Posted: 22 Jan 2013 \| Premiered: 22 Jan 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Application Portfolio Management \| Applications Management \| Applications Management Software \| IT Governance \| IT Infrastructure \| IT Management

Using Healthcare IT to Improve Patient Safety sponsored by InterSystems Corporation WEBCAST: This webinar will present a systems-based approach to improving patient safety, drawing on lessons learned from high-reliability industries. Through these examples, we'll outline some core concepts healthcare organizations can adopt to establish a culture of safety. Posted: 12 Mar 2013 \| Premiered: Mar 12, 2013 TOPICS: Health Care Applications Software \| Health Care Industry \| Health Care Networking \| Health Care Security \| Health Care Software \| IT Best Practices \| IT Infrastructure \| IT Management \| Medical Devices \| Medical Practice Management \| Medical Records Management \| Medical Software

Storage Decisions University: Adapting Storage Capacity and Costs to a Virtual Environment sponsored by SearchCIO.com VIRTUAL ENVIRONMENT: In this Storage University Classroom, CIOs will gain access to a variety of resources that provide in-depth knowledge around storage for virtual environments. Posted: 22 May 2013 \| Premieres: 29 May 2013 TOPICS: CIOs \| Data Acquisition Hardware \| Data Center Management \| Data Centers \| Data Loss Prevention (DLP) \| Data Management \| Data Recovery \| Data Storage \| IT Management \| Server Management \| Server Virtualization \| Storage for Virtualized Servers \| Storage Management \| Storage Virtualization

MI University: The Windows Server 2012 Effect on Enterprise Data Center Strategies sponsored by SearchCIO.com VIRTUAL ENVIRONMENT: This classroom examines the effect Windows Server 2012 could have on data centers in the future. Posted: 15 Mar 2013 \| Premiered: 19 Mar 2013 TOPICS: Operating Systems \| Server Management \| Server Software \| Systems Management \| Windows \| Windows Server Software

Genius Project Version 7.0 sponsored by Genius Inside TRIAL SOFTWARE: Download your free, 15-day trial of Genius Project and discover the benefits of a system designed to eradicate common project portfolio management (PPM) challenges such as a lack of visibility and poor collaboration. Realize the advantages of a system consolidates all project information and provides you with complete 360-degree visibility. Posted: 12 Jun 2012 \| Premiered: 01 Jun 2012 TOPICS: Business IT Alignment \| IT Management \| IT Managers \| Project Management \| Project Management Software \| Project Portfolio Management

Integrated Infrastructure: Simplify Operations, Speed Deployments and Reduce Costs sponsored by VCE WEBCAST: In this video, leading experts George Weise of Gartner and Praveen Akkiraju of VCE take a look at what integrated infrastructure systems really are, and reveal how you can apply those systems and reap their benefits in your own organization. Posted: 11 Apr 2013 \| Premiered: Apr 11, 2013 TOPICS: Data Center Management \| Network Management \| Server Management \| Server Virtualization \| Storage Management \| Systems Management

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