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Call Centre Management Multimedia (View All Report Types)
Service Cloud: Philips Success Story
sponsored by
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Customer Analytics in Action
sponsored by IBM
VIDEO: This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.
Posted: 04 Aug 2015 | Premiered: 04 Aug 2015


Case Study – Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

Contact Center Transformation
sponsored by Hewlett Packard Enterprise
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett Packard Enterprise

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


Single-Source, Comprehensive Technical Support for Hardware Maintenance
sponsored by IBM
VIDEO: This video discusses how third party support can consolidate your hardware to a couple vendors that only need maintenance a few times a year. Watch now to discover how this service can streamline your maintenance needs with a single point of contact, allowing you to predict your hardware support requirements and weigh risks ahead of time.
Posted: 11 Nov 2015 | Premiered: 29 Sep 2014


Woolworth's Head of Infrastructure Talks IT Optimization
sponsored by Cisco Systems, Inc and Citrix
VIDEO: Tune into this brief video to learn how the head of infrastructure at a major retailer leveraged IT services with integrated technologies.
Posted: 03 Nov 2015 | Premiered: 05 May 2015

Cisco Systems, Inc and Citrix

Soni Jiandani on App Delivery and Virtualization
sponsored by Cisco Systems, Inc and Citrix
VIDEO: In this video, tune into Soni Jiandani as she discusses how one strategic partnership is amplifying application delivery and virtualization.
Posted: 02 Nov 2015 | Premiered: 25 Sep 2014

Cisco Systems, Inc and Citrix
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