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Genesys Customers Talk About the Value of Back Office Automation
sponsored by Genesys
VIDEO: Watch these videos to get different perspectives of Genesys customers on how back office automation transformed their company and their customer experience.
Posted: 25 Nov 2014 | Premiered: 25 Nov 2014

Genesys

4 Steps for Success: Platform Strategies for Agility, Flexibility and Scale
sponsored by Twilio
WEBCAST: This informative webcast dives into the world of the modern contact center. View now to find 4 essential steps for CRM success, and help build an agile, flexible, scalable contact infrastructure. Discover what one platform has to offer, and if a solution like this one could help catapult your CRM strategy into the future.
Posted: 28 Oct 2014 | Premiered: Oct 28, 2014


Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Secure Identity and Smart Employee ID Solutions
sponsored by HID
VIDEO: This short video introduces HID Global's innovative approach to access management, in which one single ID credential provides fast, convenient access to doors, data, and cloud applications.
Posted: 17 Oct 2014 | Premiered: 17 Oct 2014

HID

A New Set of Systems Management Tools to Improve IT Infrastructure Agility
sponsored by Dell, Inc. and Intel®
VIDEO: This video examines Dell Enterprise Systems Management solutions that are built deliver more from your IT infrastructure. View now to learn how you can speed time to production and maintain consistency across the infrastructure, simplify administration of your enterprise infrastructure, deliver comprehensive end-to-end management, and more.
Posted: 10 Oct 2014 | Premiered: 09 Oct 2014

Dell, Inc. and Intel®

Tata Communications Speaks to Bill Haskins, Senior UC Analyst
sponsored by TATA Communications
VIDEO: In this video, Senior Unified Communications Analyst Bill Haskins explains how UC is used today and what is projected for the future.
Posted: 06 Nov 2014 | Premiered: 16 Jul 2013

TATA Communications

Rocket Software: Predictive & Proactive IT and Data Protection Management
sponsored by IBM
WEBCAST: Watch this video to find out how one solution is helping organizations proactively manage heterogeneous and complete IT, storage and data protection infrastructures. Prevent outages and failures with predictive capabilities like real-time content and alerts.
Posted: 25 Aug 2014 | Premiered: Feb 12, 2014

IBM
 
 
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