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Podcast: Why Call Center Outsourcing Makes Good Sense
sponsored by Salesforce
PODCAST: Uncover the top reasons why so many organizations are outsourcing call centers, and find out why it makes good business sense.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Webcast: Call Center Outsourcing Trends
sponsored by Salesforce
WEBCAST: Find out what's influencing current call center outsourcing trends.
Posted: 16 May 2014 | Premiered: May 2, 2014

Salesforce

Podcast: Call Center Outsourcing Trends
sponsored by Salesforce
PODCAST: Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.
Posted: 20 May 2014 | Premiered: May 8, 2014

Salesforce

10 reasons to implement an outsourced call center
sponsored by Salesforce
WEBCAST: Uncover the 10 reasons why your organization needs to implement an outsourced call center.
Posted: 16 May 2014 | Premiered: May 2, 2014

Salesforce

Webcast: Contact center equilibrium: Quality and cost
sponsored by Salesforce
WEBCAST: View this webcast to learn from experts about the cost impact features that need to be at the top of your mind when optimizing: resource management, technology, and account management. Learn what the capacity "bliss point" is, and why it is so essential to drive quality in your overall performance.
Posted: 16 May 2014 | Premiered: May 2, 2014

Salesforce

Podcast: Contact Center Equilibrium: Quality and Cost
sponsored by Salesforce
PODCAST: Learn how to optimize your contact center to run effectively and efficiently so you can provide top-notch customer service.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Faster Results and Better ROI: New IBM Solutions for Life Sciences
sponsored by IBM
WEBCAST: Explore this webcast to learn about an IBM solution that can enable you to focus on the task at hand and not on your IT.
Posted: 16 Jun 2014 | Premiered: Jun 16, 2014

IBM

Manage your Cloud Services with IBM SmartCloud Orchestrator
sponsored by IBM
WEBCAST: This informative resource outlines a unique cloud services platform that will improve your service management and delivery.
Posted: 21 May 2014 | Premiered: Mar 13, 2014

IBM

Get Quick & Easy Access to IT Staffing with IM Link
sponsored by Ingram Micro
WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

Ingram Micro
 
 
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