IT Services  >   IT Management Services  >   IT Outsourcing Services  >  

Call Centers Services

RSS Feed    Add to Google    Add to My Yahoo!
Call Centers Services Multimedia (View All Report Types)
 
Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: Discover how you can provide customers with a differentiated experience through a multi-channel approach, improve agent productivity, and measure and optimize multi-channel delivery by leveraging analytics.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

Case Study Video: Red Funnel
sponsored by Mitel Networks Limited
WEBCAST: In this brief video, learn how Red Funnel adapted to customer desires to communicate with them across social, SMS, and more. Discover the technology they leveraged to get the job done, and the benefits they experienced as a result, including: increased staff productivity, a 16% decrease in customer complaints, and more.
Posted: 13 Apr 2016 | Premiered: Apr 7, 2016

Mitel Networks Limited

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

How Del Monte Quickly Replaced Their IT Infrastructure
sponsored by Hewlett-Packard Enterprise
VIDEO: Discover how the food company Del Monte was able to create a new hybrid infrastructure within an 8-month time period. Learn how this strategy enabled them to quickly deploy solutions and stay one step ahead of the competition.
Posted: 11 May 2016 | Premiered: 02 Nov 2015

Hewlett-Packard Enterprise

Take the First Steps Toward Effective SIAM
sponsored by ServiceNow
VIDEO: In this brief video, an industry expert explains why an effective Service Integration and Management (SIAM) function is more than just vendor management. Tune in for best practices on how to get started with SIAM.
Posted: 26 Feb 2016 | Premiered: 27 Nov 2015

ServiceNow

IDC: Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WEBCAST: Tune into this webinar to learn about 10 ways you can deliver a more desirable service management experience to your users. Watch now and learn about essential tips, obstacles to avoid, and more.
Posted: 12 May 2016 | Premiered: May 12, 2016

ServiceNow

TOPS-HP Video Case Study: IT Infrastructure Migration
sponsored by Hewlett-Packard Enterprise
WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2010

Hewlett-Packard Enterprise

Get Cost Visibility and Chargeback for Your Cloud Services
sponsored by Hewlett Packard Enterprise
VIRTUAL ENVIRONMENT: This in-depth webcast, presented by Daniel Galecki, a software veteran and IT asset management guru, covers the IT transformation from a cost center to an IT service broker, and explains why analysts agree that chargeback is critical to the success of your cloud projects.
Posted: 17 Jun 2014 | Premiered: 10 Jun 2014

Hewlett Packard Enterprise
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement