This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
NetApp was facing a harsh reality -- their services weren't meeting their customers' demands. In this video, learn how NetApp was able to reduce service delivery time from 15 days to mere hours with an IT service management (ITSM) platform.
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.
Watch this webinar and find out about the new approach to Business Intelligence (BI) that takes advantage of the cloud as a disruptive technology combined with next-generation software applications.
Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
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