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How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: Discover how implementing Oracle Service Cloud can help you provide customers with a differentiated experience through a multi-channel approach.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

Case Study Video: Red Funnel
sponsored by Mitel Networks Limited
WEBCAST: In this brief video, learn how Red Funnel adapted to customer desires to communicate with them across social, SMS, and more. Discover the technology they leveraged to get the job done, and the benefits they experienced as a result, including: increased staff productivity, a 16% decrease in customer complaints, and more.
Posted: 13 Apr 2016 | Premiered: Apr 7, 2016

Mitel Networks Limited

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

LOGICcards Overview: Delivering Real-time Insights to MSPs and ITSPs
sponsored by LogicNow
VIDEO: In this brief video, learn more on how LOGICcards can allow MSPs and IT professionals to create predictive observations that are translated into proactive actions you can take to make your customers' IT systems work better and more efficiently.
Posted: 11 Apr 2016 | Premiered: 11 Apr 2016

LogicNow

Top 10 Emerging Trends and Their Impact on Your IT Operation
sponsored by Gartner
WEBCAST: In this exclusive presentation, David Cappuccio, VP Distinguished Analyst at Gartner, highlights the top 10 emerging technology trends and examines their impact on your IT infrastructure and operations. Tune in to see which trends you should keep an eye on, including edge computing, bimodal IT, and more.
Posted: 15 Apr 2016 | Premiered: Dec 31, 2015

Gartner

Centrica Redefines Customer Relationship with HP Converged Cloud
sponsored by Hewlett-Packard Enterprise
VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

Hewlett-Packard Enterprise

CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CentraStage

Podcast: Goodbye to Windows Server 2003. Hello HP. Successfully migrate to the New Style of IT
sponsored by HP
PODCAST: This podcast addresses the challenges of server migration, with a special focus on how you can seamlessly move from Windows Server 2003 to Windows Server 2012 R2.
Posted: 29 Jun 2015 | Premiered: Jun 23, 2015

HP
 
 
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