IT Management  >   Systems Design and Development  >   Systems Implementation  >   Systems Integration  >  

CTI (Computer Telephony Integration)

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: Computer Telephony Integration, Computer Telephone Integration, Computer-Telephony Integration, Telephone Computer Integration, Integration, Computer Telephony
DEFINITION: CTI ( computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're calling. It's also sometimes used to describe the ability to use your personal computer to initiate and manage  … 
Definition continues below.
CTI (Computer Telephony Integration) Multimedia (View All Report Types)
101 - 125 of 195 Matches Previous Page  |  Next Page
Machine Learning Anomaly Detection for IT Ops
sponsored by Prelert
VIDEO: Watch this brief video to discover how you can more effectively monitor all your data and discover why a problem occurs before it can harm your network.
Posted: 25 Mar 2015 | Premiered: 25 Mar 2015

Prelert

Matrix42 MyWorkspace: Easy for IT. Easy for Users.
sponsored by Matrix42
WEBCAST: This webcast details a unified workspace portal that enables simplified management and access to apps, corporate documents, devices, and users IDs from a single, secure Web-based environment. Tune in to learn how to use the portal, and how you can easily implement it in your company.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Matrix42

Modern Infrastructure University: ITSM/ IT Management
sponsored by SearchCIO
VIRTUAL ENVIRONMENT: In this exclusive classroom session, ITSM expert Derek Lonsdale of PA Consulting clears up the confusion between asset and configuration management, offering best practices; meanwhile, CIO Niel Nickolaisen promotes the need for ITSM principles and how to achieve them.
Posted: 14 Feb 2014 | Premiered: 20 Feb 2014

SearchCIO

Multifactor Authentication Security School
sponsored by SearchSecurity.com
VIRTUAL ENVIRONMENT: In this virtual security classroom, Michael Cobb, a renowned security author with over 20 years of experience in the IT industry, surveys the latest authentication methods and technologies coming onto the market.
Posted: 16 Dec 2014 | Premiered: 15 Dec 2014

SearchSecurity.com

Next-Level Authentication: Intelligent Location-Based Strategies
sponsored by HID
VIDEO: This short video introduces HID Global's ActivID® authentication solutions, which incorporate integrated device identification technology to make location- and risk-based decisions.
Posted: 21 Oct 2014 | Premiered: 21 Oct 2014

HID

Now IT Can Update from Anywhere!
sponsored by Dell, Inc. and Intel®
VIDEO: Dell has created a way for IT personnel to update from anywhere, at any time, so they don't have to be chained to their work desk. In fact, you won't believe where some IT pros are updating from – watch this video to find out!
Posted: 07 Nov 2014 | Premiered: 07 Nov 2014

Dell, Inc. and Intel®

On Demand Cloud Platform™ Caters to Developers
sponsored by Peer1
VIDEO: View this video to find out how developers can have control over their own environments with a specific type of cloud platform.
Posted: 20 May 2015 | Premiered: 20 May 2015

Peer1

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

IT Innovation as a Priority
sponsored by Cisco Systems, Inc.
VIDEO: Today as a CIO, not only is maintaining operational excellence part of your role, but driving innovation is also high on the priority list. In this video, VP IT and Administration at Hearst Television, Inc., shares how he was able to maintain operational excellence and create an innovative virtualization solution.
Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

Cisco Systems, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

LogMeIn Central
sponsored by LogMeIn, Inc.
TRIAL SOFTWARE: Access, manage, monitor and automate tasks on all your computers from one central console
Posted: 17 Dec 2010 | Premiered: 17 Dec 2010

LogMeIn, Inc.

Manage IT like a Super Hero: Save time, Reduce cost and Innovate in the era of Cloud
sponsored by IBM
WEBCAST: Register for this exclusive event to explore some IBM solutions that can help you operations, performance, analytics, automation and delivery of IT services in today's complex on-premise and cloud environments.
Posted: 24 Oct 2014 | Premiered: Sep 30, 2014

IBM

Managed VDI Services & WaaS: What they mean to IT Leadership
sponsored by Dell, Inc.
WEBCAST: Cloud is an enabler to this transformation. Find out why the majority of IT leaders expect cloud to help them innovate, not just save money.
Posted: 14 Aug 2014 | Premiered: Jul 15, 2014

Dell, Inc.

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

Medical Office Increases Productivity with New Communications System
sponsored by Cisco Systems, Inc.
VIDEOCAST: This video case study showcases a physician's practice implementing a phone system and reducing time required for appointment reminder calls from four hours to 15 minutes per day and achieving efficient contact with insurance companies.
Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

Cisco Systems, Inc.

Mission-Critical Converged Infrastructure Podcast Series
sponsored by HP & Intel®
PODCAST: This podcast discusses the challenges that come with a mission-critical environment and the four characteristics of a converged infrastructure to meet the ever-changing demands of business.
Posted: 09 May 2011 | Premiered: May 9, 2011

HP & Intel®

Modern Developer Tools for IBM i and Power Systems
sponsored by IBM
WEBCAST: Join us for a demonstration of the Tools and ALM Solutions for the IBM I and Power Systems. Learn how these tools apply to your IT environment and how to identify and use the right tools and modernization strategy.
Posted: 19 Aug 2010 | Premiered: May 13, 2010

IBM

More Visibility for UK ITSP Drives Profitability
sponsored by Autotask Corporation
VIDEO: This brief video covers the value of visibility to your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Moving Beyond People Glue and Silos
sponsored by IBM
VIDEO: This quick video outlines why replacing this "people glue" strategy with reliable, repeatable systems and processes that break siloes and meet the needs of multiple users across the organization is critical to interlinking success and truly achieving information governance.
Posted: 26 Jul 2013 | Premiered: 27 Jun 2013

IBM

Moving Technology Infrastructure into the Future: Value and Performance through Consolidation
sponsored by Hewlett-Packard Company
WEBCAST: This white paper explains the benefits of IT consolidation, which can help to reduce costs and complexities while improving efficiency and productivity.
Posted: 05 Jun 2014 | Premiered: Jan 31, 2014

Hewlett-Packard Company

N-able Help Desk Manager: Free 30-Day Trial
sponsored by Solarwinds N-able
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Solarwinds N-able

Network Management Solution: WhatsUp Gold
sponsored by Ipswitch WhatsUp Gold
TRIAL SOFTWARE: WhatsUp Gold is the most intuitive, comprehensive, and cost-effective network management toolset available today.
Posted: 01 Mar 2011 | Premiered: 01 Mar 2011

Ipswitch WhatsUp Gold

NetWrix Active Directory Change Reporter - Free!
sponsored by Netwrix Corporation
SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

Netwrix Corporation

Nimsoft Monitor for Microsoft Applications
sponsored by Nimsoft, Inc.
WEBCAST: Discover how a US based cloud computing and managed service provider benefited from proactively managing their applications with a next-generation strategy. Find out how this innovative approach allowed them to improve efficiency by 15-20%.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.
101 - 125 of 195 Matches Previous Page    3 4 5 6 7 8    Next Page
 
CTI (COMPUTER TELEPHONY INTEGRATION) DEFINITION (continued): …  phone calls (in which case you can think of your computer as your personal call center).CTI applications provide the ability to do one or more of the following:Authenticate callers. Using one of several standard methods, the telephone number of the caller can be screened against a database.Recognize a voice, either for authentication or for message forwardingUsing live, recorded voice, or touch-tone entered input, determine how to process a call (for example, by forwarding it to the appropriate person or department)Provide interactive voice response (IVR) to callersMatch the number of a caller … 
CTI (Computer Telephony Integration) definition sponsored by SearchNetworking.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement