CRM Real-time Analytics

VIDEOCAST: Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.

Posted: 17 Jan 2012 | Premiered: Jan 17, 2012

WEBCAST: Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you  need to consider, important technologies, how to overcome key integration challenges, and more.

Posted: 08 Apr 2013 | Premiered: Apr 8, 2013

VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

VIRTUAL ENVIRONMENT: In this comprehensive Advanced Analytics Classroom, celebrated BI consultant Thomas Rathburn shares the secrets of implementing a successful predictive analytics and data mining program. Learn some best practices, get insight into key trends and developments, discover potential challenges, and more.

Posted: 14 Feb 2013 | Premiered: 12 Feb 2013

WEBCAST: Join this webinar to learn how HMS (the nation's leader in healthcare cost containment solutions) took a strategic look at its PeopleSoft investment with a view to enhancing the system's performance and efficiency to ensure a better bang for their HR buck.

Posted: 29 Mar 2013 | Premiered: May 1, 2013, 14:00 EDT (18:00 GMT)

WEBCAST: Predictive analysis can allow your company to make better business decisions, faster. Attend this Webcast to learn how you can gain a competitive edge with real-time Oracle Siebel CRM On Demand Analytics.

Posted: 30 May 2007 | Premiered: May 30, 2007

WEBCAST: Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast.

Posted: 07 Feb 2011 | Premiered: Feb 24, 2011, 11:00 EST (16:00 GMT)

WEBCAST: The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.

Posted: 20 Aug 2009 | Premiered: Aug 20, 2009

WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.

Posted: 26 Jan 2011 | Premiered: Jan 26, 2011

WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

Posted: 09 Sep 2009 | Premiered: Sep 9, 2009