CRM Analytics Multimedia

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May 21, 2013

Business of Information Technology > Business Management > CRM >
CRM Analytics
ALSO CALLED: Customer Analytics, CRM Real-time Analytics, Analytical CRM, Real-time CRM Analytics DEFINITION: CRM (customer relationship management) analytics comprises all programming that analyzes data about an enterprise's customers and presents it so that better and quicker business decisions can be made. CRM analytics can be considered a form of online analytical processing (OLAP) and may employ data mining. As Web sites have added a new and often faster way to interact with customers, the opportunity … Definition continues below.
CRM Analytics Multimedia (View All Report Types)
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Oracle CRM Cloud Service: The New Standard for CRM sponsored by ORACLE APAC VIDEO: Tune into this short and informative video to learn more about how your business can eliminate falling short of sales goals. Give your employees the opportunity to provide more visibility and develop a new standard for customer relationship management (CRM.) Posted: 16 Apr 2013 \| Premiered: 16 Apr 2013 TOPICS: Cloud Computing \| Cloud Storage \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices

Oracle’s CRM Cloud Service Powers Innovation sponsored by ORACLE APAC VIDEO: Tune into this short video to learn more about how Oracle Fusion CRM provided the best reporting for iPhone, iPad and Outlook. It allows a representative to place a phone call to a person and asks if the case should be recorded. It provides agility and efficency that hasn't been available in the past. Posted: 16 Apr 2013 \| Premiered: 16 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Mobile CRM \| Mobile Device Management \| Social Computing \| Social Networking

Big Data Means All Your Data: Integration is Key sponsored by TIBCO Software Inc. WEBCAST: Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you need to consider, important technologies, how to overcome key integration challenges, and more. Posted: 08 Apr 2013 \| Premiered: Apr 8, 2013 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Data Analytics \| Data Integration \| Data Mining \| Unstructured Data

Oracle Fusion CRM: The New Standard for CRM Customer Video sponsored by Oracle Corporation WEBCAST: Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility. Posted: 05 Apr 2013 \| Premiered: Oct 25, 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Data Analytics \| Oracle (Product) \| Sales \| Sales and Marketing Software

Video: Evolving to Social Intelligence sponsored by Hewlett-Packard Company VIDEO: This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Posted: 02 Apr 2013 \| Premiered: 02 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Social Computing \| Social Networking \| Web 2.0

Tap into More: Find Ways to Drive Value from Oracle Investments sponsored by AT&T Corp WEBCAST: Sign up for this webinar with AT&T and HMS Holdings Corporation on May 1, 2013 at 2pm (ET) (19:00GMT). Learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments. Posted: 29 Mar 2013 \| Premiered: May 1, 2013, 14:00 EDT (18:00 GMT) TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Data Mining \| Oracle (Product)

Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative sponsored by Kofax, Inc. WEBCAST: Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance. Posted: 05 Mar 2013 \| Premiered: Nov 28, 2012 TOPICS: Cloud Computing \| CRM \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Data Analytics \| Data Mining \| Mobile CRM \| Web 2.0

Business Information University Classroom: Taking Advantage of Advanced Analytics sponsored by SearchBusinessAnalytics VIRTUAL ENVIRONMENT: In this comprehensive Advanced Analytics Classroom, celebrated BI consultant Thomas Rathburn shares the secrets of implementing a successful predictive analytics and data mining program. Learn some best practices, get insight into key trends and developments, discover potential challenges, and more. Posted: 14 Feb 2013 \| Premiered: 12 Feb 2013 TOPICS: Business Environment \| CRM Analytics \| Data Analytics \| Data Mining \| Data Visualization \| Marketing \| Predictive Analytics

Keeping Your Customers: The Business Value of Customer Experience sponsored by Oracle Corporation WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Posted: 28 Dec 2012 \| Premiered: Oct 18, 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)

Oracle Fusion CRM Cloud Service: The New Standard for CRM sponsored by Oracle Corporation VIDEO: This brief webcast examines common hurdles of sales force today and introduces Oracle's Fusion Customer Relationship Management tool that is able to help you maximize revenue potential, gain a single view of your customer across the enterprise, and centralize order orchestration across multiple capture and fulfillment systems. Posted: 26 Dec 2012 \| Premiered: 15 Feb 2012 TOPICS: CRM \| CRM Analytics \| CRM Software \| Sales \| Sales and Marketing Software \| Sales Order Management

The Business Value of CX: Keeping Your Customers sponsored by Oracle Corporation UK Ltd VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Navigating the Next Five Years of Customer Service sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Posted: 17 Dec 2012 \| Premiered: Jun 30, 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing sponsored by Infor CRM VIDEO: This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Integration \| Dashboards \| Data Analytics \| Email Marketing \| Marketing

The Importance of Real-Time Executive Dashboards sponsored by ASG Software Solutions WEBCAST: Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast. Posted: 07 Feb 2011 \| Premiered: Feb 24, 2011, 11:00 EST (16:00 GMT) TOPICS: Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Management \| Decision Support Databases

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management sponsored by MarketTools, Inc. WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it. Posted: 26 Jan 2011 \| Premiered: Jan 26, 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Service Best Practices \| Customer Support Software

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

Tips from the Trade – Competing on Web Analytics sponsored by SAS Institute Inc. WEBCAST: The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. Posted: 20 Aug 2009 \| Premiered: Aug 20, 2009 TOPICS: CRM \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Marketing \| Online Marketing \| Predictive Analytics \| Web Analytics \| Web Analytics Software

Oracle Siebel CRM on Demand Analytics Demo sponsored by Oracle Corporation WEBCAST: Predictive analysis can allow your company to make better business decisions, faster. Attend this Webcast to learn how you can gain a competitive edge with real-time Oracle Siebel CRM On Demand Analytics. Posted: 30 May 2007 \| Premiered: May 30, 2007 TOPICS: Campaign Management \| CRM Analytics \| CRM Software \| Data Warehouses \| Lead Generation \| Oracle (Product) \| Real-time Analytical Software \| Real-time Analytics

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CRM ANALYTICS DEFINITION (continued): … and the need to turn data collected about customers into useful information has become generally apparent. As a result, a number of software companies have developed products that do customer data analysis.According to an article in InfoWorld, CRM analytics can provide customer segmentation groupings (for example, at its simplest, dividing customers into those most and least likely to repurchase a product); profitability analysis (which customers lead to the most profit over time); personalization (the ability to market to individual customers based on the data collected about them); event monitoring …

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