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May 26, 2012

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CIC Multimedia (View All Report Types)

Introducing Avaya Collaborative Cloud sponsored by Avaya WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works. Posted: 30 Apr 2012 \| Premiered: 30 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Collaboration \| Communications Networks \| Contact Centers \| Mobile Workers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| Unified Messaging \| Videoconferences

Cloud-Based Communications: Are They Right For Your Organization? sponsored by Interactive Intelligence, Inc. PODCAST: Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. Posted: 14 May 2012 \| Premiered: 14 May 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible. Posted: 14 Feb 2012 \| Premiered: 14 Feb 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? sponsored by Interactive Intelligence, Inc. WEBCAST: This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. Posted: 27 Apr 2012 \| Premiered: 27 Apr 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

HP Software VP Paul Muller talks about the trends he sees in Enterprise Mobility. sponsored by Hewlett-Packard Company VIDEO: This brief video highlights the benefits of enterprise mobility for IT management. Watch now to learn how you can monitor application lifecycle performance from an iPad or check up on your IT operations from your smartphone. Posted: 01 May 2012 \| Premiered: 01 May 2012 TOPICS: Application Life-Cycle Management \| Application Life-Cycle Management Software \| Application Monitoring \| Application Monitoring Software \| IT Management \| IT Management Services \| Mobile Device Management \| Mobile Device Management Software

Introducing OpenManage Essentials sponsored by Dell, Inc. and Intel VIDEO: Although few organizations have the exact same data center infrastructure in place, they all share the common need for effective management. This video highlights a management framework that can improve visibility into hardware, ensure system level consistency, and simplify the process of performing updates and other necessary tasks. Posted: 02 Apr 2012 \| Premiered: 02 Apr 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Management \| Server Management \| Server Provisioning

SAP Runs SAP Mobile sponsored by SAP America, Inc. VIDEO: This video examines how SAP leveraged mobile technology to foster a more productive, enabled workforce and drive performance across departments. Posted: 14 May 2012 \| Premiered: 14 May 2012 TOPICS: IT Management \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales Force Automation \| SAP (Product) \| Smart Phones \| Tablet PC

Serena Service Manager: Demo sponsored by SERENA Software, Inc. WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs. Posted: 04 Apr 2012 \| Premiered: 04 Apr 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Service Management \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

Video: ING transforms its business with HP Cloud Computing Solutions sponsored by Hewlett-Packard Limited VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market. Posted: 16 Apr 2012 \| Premiered: 16 Apr 2012 TOPICS: Application Development \| Application Infrastructure \| Applications Management \| Cloud Computing \| Cloud Management \| IT Infrastructure \| IT Management

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