Business Services

VIDEO: Oracle E-Business Suite users can now control the transfer and processing of data from within the familiar EBS forms interface.  In this short video you will experience how a standardized process allows EBS users to become self-sufficient in the transfer of data to and from EBS and other systems, internally and externally to your IT environment. 

Posted: 19 Oct 2010 | Premiered: 19 Oct 2010

VIDEO: View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

WEBCAST: View this video to learn more about how you can empower your agents to give your customers the service they deserve.

Posted: 28 Dec 2012 | Premiered: Dec 28, 2012

VIDEO: In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

WEBCAST: Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance.

Posted: 05 Mar 2013 | Premiered: Nov 28, 2012

WEBCAST: In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

VIDEO: You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

VIDEO: This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

WEBCAST: Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.

Posted: 11 Aug 2011 | Premiered: 11 Aug 2011