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DEFINITION: Advisory services to help senior management improve the effectiveness of corporate strategy, process, or operations by assessing business needs and reviewing business functions, plans and directions.
Business Consulting ServicesMultimedia (View All Report Types)
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4 Trends Driving Call Center Outsourcing
sponsored by Salesforce
PODCAST: Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.
Posted: 20 May 2014 | Premiered: May 8, 2014

Salesforce

A Hybrid ITSM Solution Designed to Meet Your Needs
sponsored by FrontRange Solutions Inc.
VIDEO: This video explains the flexible, hybrid FrontRange solution that can solve your ITSM needs. Watch now to learn how the automated service delivery lifecycle workflow can save you time and money.
Posted: 29 Jul 2014 | Premiered: 06 Feb 2013

FrontRange Solutions Inc.

AMN Healthcare Simplifies HR Management, Streamlines Reporting
sponsored by Workday
VIDEO: AMN Healthcare Services, Inc., the nation's leading provider of healthcare staffing and management services, was struggling with multiple systems that kept track of HR data, due to a number of acquitions over the years. In this video, learn how AMN was able to consolidate their HR data in one system of record.
Posted: 28 Mar 2014 | Premiered: 11 Sep 2012

Workday

Business Value of Contact Center Outsourcing
sponsored by Salesforce
PODCAST: Uncover the top reasons why so many organizations are outsourcing call centers, and find out why it makes good business sense.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Chatsworth Products & Epicor HCM: An Inspired Partnership
sponsored by Epicor Software Corporation
VIDEO: How can you automate your HR processes, enabling you to track, manage and analyze all employee data from application to retirement? View this video to see how Chatsworth Products, a global manufacturer of voice, data and security products, was able to streamline their HR processes to enhance employee satisfaction and cost savings.
Posted: 02 Jul 2014 | Premiered: 13 Feb 2014

Epicor Software Corporation

Customer experience success in the age of mobile
sponsored by Hewlett-Packard Limited
WEBCAST: This brief on-demand video introduces a digital customer experience partner ecosystem that gives you the power to meet the demands of an increasingly connected, mobile consumer base.
Posted: 10 Feb 2014 | Premiered: Feb 10, 2014

Hewlett-Packard Limited

Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST: Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014

Salesforce

How to Build Better Customer Experience
sponsored by Salesforce
WEBCAST: This Webinar will discuss the essential steps necessary to help turn data into information, and ultimately into knowledge, in order to create not only satisfied customers, but entire communities of mutually reinforcing advocates for your product or service.
Posted: 06 May 2014 | Premiered: Apr 28, 2014

Salesforce

Managing the Customer Experience
sponsored by SearchCRM
VIRTUAL ENVIRONMENT: This classroom examines tips for using social media to improve the customer experience, how e-commerce and content management systems contribute to a positive customer experience, advice on formulating an effective CEM strategy and CEM and social media analytics technology.
Posted: 02 Oct 2013 | Premiered: 02 Oct 2013

SearchCRM

Podcast: Building Blocks of Next-Gen Customer Experience
sponsored by Salesforce
PODCAST: Discover what your organization needs to do to bond with customers in the social media and mobile device era we live in.
Posted: 19 May 2014 | Premiered: May 13, 2014

Salesforce

Single Tool Boosts Customer Satisfaction, Minimizes Case Volume
sponsored by Salesforce
WEBCAST: Watch this brief demo now to see how this customer service tool can help your organization increase customer satisfaction, and drive down case volume.
Posted: 25 Apr 2014 | Premiered: May 1, 2013

Salesforce

Smarter human resources with IBM business analytics
sponsored by IBM
WEBCAST: The following webcast depicts how business analytics for your HR department can help to effectively forecast workforce requirements and how to best fill open positions.
Posted: 04 Nov 2013 | Premiered: Nov 4, 2013

IBM

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

The Hackett Group's 2013 Global Payroll Study Highlights
sponsored by Workday
WEBCAST: View this webinar to explore today's payroll environment on a local and global scale to see where improvements can be made to keep business aligned.
Posted: 18 Mar 2014 | Premiered: Dec 12, 2013

Workday

Appreciating People: An Asset Perspective on Human Capital
sponsored by SuccessFactors
VIRTUAL SEMINAR: This informative presentation discusses the importance of human capital and its effect on business performance and financial success.
Posted: 10 Oct 2012 | Premiered: 26 Apr 2012

SuccessFactors

Appreciating People: An Asset Perspective on Human Capital
sponsored by SuccessFactors
VIRTUAL SEMINAR: This informative presentation discusses the importance of human capital and its effect on business performance and financial success.
Posted: 10 Oct 2012 | Premiered: 26 Apr 2012

SuccessFactors

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management
sponsored by MarketTools, Inc.
WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.
Posted: 26 Jan 2011 | Premiered: Jan 26, 2011

MarketTools, Inc.

Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
WEBCAST: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 27 May 2010 | Premiered: Jun 8, 2010, 11:00 EDT (15:00 GMT)

West Interactive

Driving Business Execution Through HR
sponsored by SuccessFactors
VIRTUAL ENVIRONMENT: This webcast examines methods for driving business execution through HR initiatives and how it can lead to increased revenues.
Posted: 09 Oct 2012 | Premiered: 26 Apr 2012

SuccessFactors

Infor CRM Interaction Advisor
sponsored by Infor CRM
PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

Infor CRM

Microsoft Dynamics CRM Trial Page
sponsored by Microsoft
SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
Posted: 24 Oct 2011 | Premiered: 24 Oct 2011

Microsoft

Oracle HR Analytics: Driving Return on Human Capital Investment
sponsored by ORACLE APAC
PODCAST: In this podcast, you'll hear from Lexy Martin, the director of Research and Analytics for CedarCrestone, and the author of a recent, in-depth Oracle white paper on HR Analytics, as she talks about current trends in HR and how firms are using analytics to gain insights on their HR operations and performance.
Posted: 22 Mar 2011 | Premiered: Mar 21, 2011

ORACLE APAC

Puzzling: Finding the Missing Pieces of your Customer Picture
sponsored by IBM
WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
Posted: 27 Dec 2013 | Premiered: Sep 3, 2013

IBM

Scribe Inside Track - Data integration and Migration Experts
sponsored by Scribe Software Corporation
VIDEO: Watch this video to learn about a subscription-based service from Scribe that gives you access to exclusive technical content and other tips and tricks that aren't included in standard documentation.If you're considering tools from Scribe, tune in now and learn more about the options for improved CRM integration.
Posted: 14 Nov 2013 | Premiered: 11 Jan 2011

Scribe Software Corporation

Scribe Online Integration Services
sponsored by Scribe Software Corporation
VIDEO: Watch this video to learn about an easier way to address your complex integration problems that's accessible for both IT and non-IT users alike. Discover how a cloud platform offers pre-built and customizable integration capabilties for almost any application -- including Salesforce, Quickbooks, ExactTarget, and more.
Posted: 14 Nov 2013 | Premiered: 08 Mar 2013

Scribe Software Corporation
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