Automated Voice Response

VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.

Posted: 20 Apr 2012 | Premiered: 20 Apr 2012

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

VIDEOCAST: Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.

Posted: 09 May 2012 | Premiered: 09 May 2012

WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

WEBCAST: This exclusive webcast discusses a new management solution portfolio designed to optimize your virtual and cloud environment. Gain insights on how to cost-effectively build a secure, automated virtual infrastructure that delivers the performance your users require.

Posted: 24 May 2012 | Premiered: 24 May 2012

VIDEO: Discover how your business can leverage automation and intelligent decision-making to address real-world virtualization challenges in this essential resource. Find out how these technologies can increase the efficiency and scalability of your virtual environment.

Posted: 25 Apr 2012 | Premiered: 25 Apr 2012

VIDEOCAST: This brief video introduces cutting-edge smart servers that give you insight into your IT infrastructure so you can prevent common issues before they lead to data loss or downtime. Discover how they can enable you to optimize application performance and reduce energy consumption, in addition to many other significant benefits.

Posted: 18 May 2012 | Premiered: 18 May 2012

PRODUCT DEMO: Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes.

Posted: 12 Apr 2012 | Premiered: 12 Apr 2012

WEBCAST: How do you manage performance for apps with 100 to 500 users and no budget for the extra servers to handle random load spikes? With elastic load balancing. View this webcast to learn how to cost-effectively run your applications & balance your load across virtual machines.

Posted: 10 Feb 2012 | Premiered: 10 Feb 2012

VIDEOCAST: When migrating to a cloud environment, you must carefully plan your strategy to ensure you get the most from your investment. This video introduces new platforms and trusted services that can accelerate and streamline your cloud transition. In addition, discover the benefits of leveraging a converged infrastructure approach.

Posted: 18 May 2012 | Premiered: 18 May 2012

VIRTUAL TRADESHOW: Question two featured in SearchUnifiedCommunications.com’s IT Decision Center on Business Collaboration asks top vendors in the space:  How does your solution integrate into my organization’s existing applications? Find out what this vendor has to say by accessing their answer to this question now.

Posted: 16 May 2012 | Premiered: 16 May 2012

VIDEO: VMware vSphere enables IT management to support their virtualization and cloud computing initiatives with automated, intelligent processes such as automatic load balancing, auto deploy and more. Discover how vSphere can provide unprecedented scalability and uptime for mission-critical applications, along with comprehensive security.

Posted: 08 Feb 2012 | Premiered: 08 Feb 2012

TRIAL SOFTWARE: Micro Focus SilkPerformer® is a cost-effective, performance testing solution for optimizing the performance of business applications. It facilitates performance tests that accurately simulate peak demand loads and isolate performance bottlenecks. Take advantage of this risk-free trial and experience the significant advantages it offers.

Posted: 23 Apr 2012 | Premiered: 23 Apr 2012

WEBCAST: Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business.

Posted: 29 Feb 2012 | Premiered: 29 Feb 2012

VIDEO: In this demo, you'll see how VMware vSphere™ 4 enables you to: slash capital and operational costs through consolidating servers, enhance staff productivity and business responsiveness, minimize downtime and recover quickly from unplanned outages, and easily secure, backup and recover your business critical application and data.

Posted: 16 Jun 2010 | Premiered: 16 Jun 2010

WEBCAST: Join Neustar’s performance expert as he discusses how to set the stage for performance. In this informative webcast you will learn about: foundations of web performance; getting to stability; building high performance systems; and high quality operations.

Posted: 25 Apr 2012 | Premiered: 25 Apr 2012

VIRTUAL SEMINAR: View this webcast to learn how to fit performance management and application lifecycle management (ALM) into today's agile development processes.

Posted: 03 May 2012 | Premiered: 03 May 2012

WEBCAST: Your company’s success relies heavily on the quality of its core  business applications. Watch this webcast to see how Levi Strauss & Company cut costs and improved their operational efficiency with SAP’s application life cycle management solution (ALM).

Posted: 23 May 2012 | Premiered: 23 May 2012

VIRTUAL SEMINAR: View this webcast to learn how mobile, cloud and rich Internet applications (RIAs) are changing the importance and complexity of application performance management (APM) and application lifecycle management (ALM).

Posted: 03 May 2012 | Premiered: 03 May 2012

VIRTUAL ENVIRONMENT: In these lessons, learn best practices for getting and effectively using realistic performance metrics by combining Agile, ALM, testing and business intelligence. Experts discuss the disconnect between what an application is doing in production and what actually gets reported as well as mobile, cloud and standard performance requirements.

Posted: 23 Mar 2012 | Premiered: 23 Mar 2012

WEBCAST: Change is constant in business it's vital that your company is prepared for each change. Leading North America sugar cane company, Florida Crystals faced a problem as their company experienced massive growth in their market. Watch this webcast to learn how Florida Crystals mitigated complexity with a high-performing ALM system.

Posted: 23 May 2012 | Premiered: 23 May 2012

WEBCAST: This webcast discusses new VMware technology that aims at simplifying application management and reducing costs. Discover how one IT organization leverage it and the substantial benefits they are now enjoying.

Posted: 24 May 2012 | Premiered: 24 May 2012

WEBCAST: This webcast details a set of application testing services that can help you enable a secure, seamless mobile environment in your enterprise.

Posted: 19 Apr 2012 | Premiered: 19 Apr 2012

WEBCAST: This webcast serves as a quick introduction to the services available to help you with mobility in the enterprise. Discover how these services can assist you develop your mobile strategy, write your mobility architecture, develop and deploy applications, and deliver both device and application life-cycle management.

Posted: 19 Apr 2012 | Premiered: 19 Apr 2012

WEBCAST: General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

Posted: 11 May 2011 | Premiered: 11 May 2011