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| IT Management > Systems Operations > |
Service Level Management
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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction
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Definition continues below.
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Advanced Market Place SM7 Demo
| sponsored by Hewlett-Packard Company
SOFTWARE DEMO:
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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N-central Express
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TRIAL SOFTWARE:
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
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Nimsoft™ Service Level Management Solutions
| sponsored by Nimsoft, Inc.
SOFTWARE DEMO:
Nimsoft is the premier provider of business-focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
Posted: 21 Aug 2008 | Published: 20 Aug 2008
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Download Kaseya FREE 30 Day Trial
| sponsored by Kaseya
TRIAL SOFTWARE:
Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
Posted: 08 Oct 2007 | Published: 01 Oct 2007
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SERVICE LEVEL MANAGEMENT DEFINITION (continued): … indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports. A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential …
Service Level Management definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary
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