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Government Agencies (U.S.)
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ALSO CALLED: Federal Agencies, Regulatory Committees, Agencies, Government Industry, Government Departments, Interagency Committees, and Regulatory Organizations
DEFINITION: Citizen relationship management is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about policies, practices, and procedures. This term takes CRM as its abbreviation, and is a
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GOVERNMENT AGENCIES (U.S.) DEFINITION (continued): … deliberate play on the more common expansion of that abbreviation, customer relationship management. Ultimately, the goal of both CRMs is to foster closer, more effective and efficient working relationships, to better anticipate and meet customer/citizen needs and to develop a more detailed working understanding of what customers/citizens want, expect, and need from those who serve them. USA Services, a presidential E-Government initiative, is related to citizen relationship management. …
Government Agencies (U.S.) definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
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