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Customer Service

ALSO CALLED: IT Customer Support and Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According  … 
Definition continues below.



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Xpressite Website Content Management for SMB Overview Video
sponsored by Kolaco, Inc.
SOFTWARE DEMO: Xpressite is a powerful, easy-to-use, time saving website management system that will improve your website presence to expand your business and enhance your customer service.
Posted: 10 Jun 2008 | Published: 11 Jun 2008
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TOPICS:  Customer Service
Microsoft Dynamics® CRM Online Offer
sponsored by Microsoft
TRIAL SOFTWARE: Download this free trial of Microsoft Dynamics CRM Live with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: 30 May 2008 | Published: 01 May 2008
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TOPICS:  Customer Data Integration | Customer Data Management | Customer Relationship Management | Customer Service | Customer Support Software | Customers | Enterprise
MapXtreme Java v4.8.1
sponsored by MapInfo Corporation
TRIAL SOFTWARE: This IT Download, MapXtreme Java v4.8.1 uses mapping and location-based decision and analysis support systems to make better strategic decisions.
Posted: 10 Mar 2008 | Published: 10 Mar 2008
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TOPICS:  .NET | Application Deployment | Customer Service | Functional Requirements | Java | Location-Based Services | Location-Based Services (Software) | Software Development Tools | Windows
 
CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.
Customer Service definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary



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