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Jul 9, 2008

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Contact Centers
ALSO CALLED: CIC, eContact Centers, Customer Interaction Centers, Enterprise Contact Centers, and Web-enabled Call Centers DEFINITION: A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer … Definition continues below.

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Xpressite Website Content Management for SMB Overview Video sponsored by Kolaco, Inc. SOFTWARE DEMO: Posted: 10 Jun 2008 \| Published: 11 Jun 2008 SUMMARY: Xpressite is a powerful, easy-to-use, time saving website management system that will improve your website presence to expand your business and enhance your customer service. TOPICS: Customer Service

Oracle Fusion Middleware for Siebel sponsored by Oracle Corporation SOFTWARE DEMO: Posted: 21 Apr 2008 \| Published: 21 Apr 2008 SUMMARY: Oracle Fusion Middleware for Siebel is a market-leading suite of middleware products that are pre-certified with Siebel applications to optimize sales and customer service. TOPICS: Business Processes \| Customer Service \| Middleware

MapXtreme Java v4.8.1 sponsored by MapInfo Corporation TRIAL SOFTWARE: Posted: 10 Mar 2008 \| Published: 10 Mar 2008 SUMMARY: This IT Download, MapXtreme Java v4.8.1 uses mapping and location-based decision and analysis support systems to make better strategic decisions. TOPICS: .NET \| Application Deployment \| Customer Service \| Functional Requirements \| Java \| Location-Based Services \| Location-Based Services (Software) \| Software Development Tools \| Windows

WebEx at a Glance sponsored by WebEx Communications, Inc. SOFTWARE DEMO: Posted: 12 Oct 2006 \| Published: 01 Oct 2006 SUMMARY: WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction. TOPICS: Application Deployment \| Collaborative Applications Software \| Customer Interaction Services \| Customer Service Best Practices \| Customer Support Software \| Desktop Management \| Sales Force Automation

CONTACT CENTERS DEFINITION (continued): … contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center …
Contact Centers definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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