ALSO CALLED: WFM and Job Scheduling DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
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SOFTWARE DEMO: Posted: 22 Feb 2008 | Published: 01 Jan 2006
SUMMARY:
This demo can help partners demonstrate to their customers how their employees can be more productive on the road by being able to access their e-mail and other business applications securely even when they're away from the office.
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