ALSO CALLED: Customer Call Center Management and Call Centre Management DEFINITION:
Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting
… Definition continues below.
Your request for Call Center Management IT downloads returned limited or no results. The request has been expanded to include Systems Management IT downloads.
SOFTWARE DEMO:
VKernel´s Capacity Bottleneck Analyzer Virtual Appliance immediately builds a list of current RAM, CPU, storage and network bottlenecks in your VMware infrastructure.
Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers. Call Center Management definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
technology-specific Web sites, events and magazines
Free Newsletters
